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1、酒店英语培训一、 饭店组织机构（Hotel Organnization）1、总办Executive Office总经理General Manager ,简称“GM”。2、人力资源部Human Resources Department 人事主管Human Resources Supervisor3、销售部Sales & Marketing Department销售部经理 Sales Manager，简称 “SM”。4、前厅部Front Office Department前厅部经理Front Office Manager，简称 “FOM”。5、客房部Housekeeping Department
2、6、工程部Engineering Department7、保安部Security Department8、财务部Finance Department9、前台接待员 Front Desk Agent10、客房服务员 Room Attendat二、前厅部英语接待 Reception问讯 Information预订 Reservation登记 Registration到达/离店日期 Arrival/ Departure date公司名称 Company name续住 Extension of stay换房 Room change空房/VAC Vacant room待修房/OOO Out of ord
3、er住客房/OCC Occupied room自用房/HU House use双锁房/DL Double lock脏房/走客房/VD Vacant dirty请勿打扰/DND Do not disturb贵宾/VIP Very Important Person外宿/SO Sleep Out入住/退房/ Check in C/I Check out C/O有预订未入住 No show接机服务 Pick-up service/Limousine service行李 Baggage/Luggage雨伞 Umbrella叫早服务 Morning call/wake-up call贵重物品 Valuab
4、le护照 Passport签证 Visa填写 Fill in签名 Signature姓/ 名 Surname/ First name无预订散客 Walk-in guest投诉 Complaint门市价Rack rate 团队价 Group rate优惠价/协议价 Corporate Rate合同价 Contract rate折扣价 Discount rate会员价 Member rate半天房租 Half-day room charge取消 Cancel确认 Confirm自助早餐 Buffet breakfast Voucher/Coupon八折 20%(twenty percent dis
5、count)标准双人房 Standard Twins room豪华单人房 Deluxe King room豪华双人房 Deluxe Twin room豪华双人套房 Deluxe Twin Suite room单人床 King/Single bed双人床 Twin bed加床 Extra bed / rollway bed空调 Air-conditioner保险箱 Safety box / Safe洗衣服务 Laundry service快洗 Express laundry service信纸 Writing paper信封 Envelope报纸 Newspaper转接电话 Transfer c
6、all无人接听 No answer手机/移动电话 Mobile / Cellphone充电器 Charger烟灰缸 Ashtray垃圾桶 Dustbin/ waste basket /bin插座 Socket插头 Adapter包裹 Parcel/ package房价表 Room tariff三、客房英语门 Door门把手 Door handle锁 Lock防盗眼/猫眼 Spy hole衣柜 Wardrobe/closet衣架 Hanger西装架 Suit hanger裙架 Skirt hanger裤架 Trousers hanger浴袍 Bath robe拖鞋 Slippers穿衣镜 Dressing mirror保险箱 Safety deposit box密码 Password冰筒 Ice bucket冰块 Ice cube矿泉水 Mineral water行李架 Luggage rack礼品袋 Shopping bag洗衣袋 Laundry bag洗衣单 Laundry list熨斗 Iron烫衣板 Ironing board抽屉 Drawer遥控器 Remote control电视节目指南 Movie guide茶几 Tea table沙发 Sofa/couch电话 Tel
