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1、DailyEnglishSpeakinginHotels目录HotelreceptionEnglishHotelRoomServiceEnglishEnglishforHotelCateringServicesHotelBusinessServiceEnglishEnglishforHotelLeisureandEntertainmentServices01HotelreceptionEnglishGreenguestswarmandprofessionalUseappropriatemeetingssuchasGoodmorning/afternoon/eveningorWelcometoo
2、urhotelSmileandmakeeyecontacttocreateapositivefirstimpressionWelcomeGuestsInquiryaboutCustomerNeedsAskaboutthepurposeoftheirstay(businessorleisure)andthetypeofroomtheypreferInquiryaboutanyspecificrequirementsorpreferencestheymayhave,soasapreferenceforaspecificfloororanonsmokingroomTakenoteofanyspeci
3、alrequestsorappealstheymayhaveandensurethattheyaremetduringtheirstayInformguestsabouttheamenitiesavailableatthehotel,suchasaccommodations,bars,fitnesscenters,pools,andmeetingfacilitiesAnsweranyquestionsquestionsquestionsmayhaveaboutthehotelsservicesandfacilities,includingroomservices,checkoutprocedu
4、res,andWiFiaccessProvideinformationonthelocationoffacilitieswithinthehotel,includingthefrontdesk,elevators,andstairsProvideHotelFacilityInformation02HotelRoomServiceEnglishWelcomemessageGoodday,ImyourroomservicemanagerWelcometoourhotelHereisyourroomkeyIntroducetheroomfacilitiesHereisyourroomIthasado
5、ublebed,aprivatebathroom,aTV,andaminibarIfyouneedanythingelse,justletusknowInquireaboutthecustomersneedsWouldyouliketohaveyourluggagebrokenupstairs?Doyouneedanyhelpwithyourcheck-in?TakeguestsintotheroomIntroducingthebedThisisadoublebedItsverycomfortableandhasapillowtopmattressforextracomfortIntroduc
6、ingthebathroomThebathroomisprivateandhasashower,abathtub,andalltheamenitiesyoumayneedIntroductiontoTVandMiniBarTheTVhasmanychannels,includinginternationalchannelsTheminibarisstockedwithsoftdrinks,water,andsnakes010203Introductionroomfacilities123IwouldliketoorderbreakfastWhatoptionsdoyouhave?Orderin
7、gbreakfastCouldyoupleasesendsomeonetomyroomtodelivermyorder?MyroomnumberisXXXXXRoomservicedeliveryImsorrytohearthatyourexperiencewasnotsatisfactoryWewilldoeverythingwecantomakeitrightCompletingabouttheserviceCommonConversationsforRoomService03EnglishforHotelCateringServicesOrderingmealsIfpossible,of
8、feradditionalmenuitemsorspecialtiestothecustomer,offeringavarietyofchoicestomeettheirpreferencesProvideoptionsUsepolicymeetingsandaskaboutspecificdietarypreferences,allowances,oranyotherrequirementstheymayhaveGreetthecustomerandinqAfterunderstandingtheirneeds,taketheirorder,confirmthedetails,andensu
9、rethattheyarehappywiththeirselectionTaketheirorderAskaboutdietaryrestrictionsProactivelyinquireaboutanydietaryrestrictionsorpreferencessuchasvegan,vegan,glucosefree,oranyotherdietaryrequirementsIfadishdoesntmeettheirdietaryneeds,suggestsuitablealternativesthatareavailableEnsurethatthecustomerissatis
10、fiedwiththeirorderandthatitmeetstheirdietaryrequirementsProvidealternativesEnsuresatisfactionInquiryaboutthecustomersrequirementsforfood010203ThankthecustomerfortheirterritoryGreetthecustomerwarmandthankthemfordiningattherestaurantInquiryabouttheirexperienceAskiftheyareengagedintheirmealandifthereis
11、anythingthatcanbeimproveduponinfuturevisitsProcessthepaymentQuicklyandefficientlyprocessthepayment,ensuringthatalldetailsarecorrectandthatthetransactionissmoothRestaurantcheckout04HotelBusinessServiceEnglishHotelstaffshouldbeabletoarrangemeetingroomswiththenecessaryequipmentandtechnologyforasuccessf
12、ulmeetingArrangingmeetingfacilitiesRegularlyinspectingandmaintainingthemeetingfacilitiesguaranteesacleanandwellfunctioningenvironmentforguestsFacilitykeepProvideconferenceroomservicesProvidingprintingoptionsGuestsshouldhaveaccesstoprintingserviceswithavarietyofpapersizes,colors,andfinishesCoppermain
13、tenanceKeepingthecopiesingoodworkingconditionsandstoredwithpaperandtonerisessentialforeffectivecopyingservicesProvideprintingandcopyingservicesAssistwithprojectneedsHotelstaffshouldbeabletoassistguestswiththeirbusinessneeds,suchasarrangingforshippingorcourierservicesProvideconfidentialservicesHotelB
14、usinessCentersoftenofferconfidentialservices,includingtyping,faxing,andphotocopyingdocumentsBusinessCenterConsulting05EnglishforHotelLeisureandEntertainmentServicesSwimmingpoolAswimmingpoolisagreatwaytorelaxandunwindItprovidesarefreshingswimthatcanhelpreducestressandimprovewellbeingGymAGymisagreatwa
15、ytostayfitandhealthyItprovidesarangeofequipmentthatcanhelpyouachieveyourfitnessgoalsSpaAspaisaplacewhereyoucanpamperyourselfandwithinarangeofrelaxingandadjustingtreatmentsItoffersvariousspaservicessuchasmass,medical,literature,pedigree,etcIntroductiontoHotelLeisureFacilitiesMakeanappointment01Callth
16、espaorgymandmakeanappointmentfortheserviceyouwanttoenjoyArriveatthespaorGym02ArriveatthespaorGymonthedayofyourappointmentandcheckinwiththereceptionistStartyourtreatment03Onceyouhavecheckedin,yourtreatmentcanbeginEnjoyyourspaorgymexperienceandtakeadvantageofallthefacilitiesprovidedBookSPAorGymservicesLeisureandentertainmentserviceconsultationIfyouarenotsureaboutanyoftheservicesprovided,youcanaskthestaffformoreinformationTheywillbehappytoprovideyouwithdetailsabouttheirservicesandansweranyquestions
