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1、1、 Frederick W. Taylor is generally credited with inventing and establishing standards forthe moving assembly line.(F)2、Human effort, technology, raw materials, information and dollars are all examples ofthe necessary inputs to operations. （T）3、The outputs of operations may be classified as goods, r
2、aw materials and profits.（T）4、It is easier to measure productivity for an operation that provides services than for onethat produces goods since there is no material used in services.（F）5、The only disadvantage to using the Pareto principle is that we need to concentrateproblem-solving efforts on a l
3、arge number of factors.（ F）6、Two major trends in operations management are management of supply chains andmanagement of technology. （ T）7、Operations Management includes all of these activities except:（ B）A、Schedule workB、 Secure financial resourcesC、 Maintain qualitD、 Oversee the transformation proc
4、essE、 Manage inventories8、Which one of these was not mentioned in the list of recent trends in operationsmanagement （D）A、Total quality managementB、Worker involvementC、 Global competition.D、 Automation.E、 Environmental issues.9、 The major difference between goods and services is: （A）is difficult to i
5、nventory serviceslack the profitability that goods enjoyproduction usually requires more labor than servicesare always customized, services are always standardizedorganization offering goods cannot also offer services10、 Which of the following is not a type of operationsA.goods productiontransportat
6、ionanalysis（ E）11、 Which of the following is not true about a lean production system（E）A、It puts emphasis on quality, flexibility, and time reduction.B、It puts emphasis on reducing a companys labor forceC、 It is involved in maintaining and improving the system with lower amounts ofinventory.D、 It us
7、es small production batch sizesE、It uses safety stock to protect against uncertainty.12、 Many factors impact productivity, one factor not generally stated as having a negativeimpact on productivity is:（ B）A、Government regulationsB、 Liability claimsC、Increased emphasis on servicesD、 Emphasis on short
8、-term performanceE、 All are reasons13 Which is the correct hierarchy of operations management decisions (highest first)（ E）A、Operating, tactical, strategicB、Operating, strategic, tacticaC、 Goals, missions, productivityD、 Strategic, operating, tacticalE、Strategic, tactical, operating14、 An operations
9、 strategy is developed using many sources of input - which is the leastlikely to have input （ C）A、QualityB、PlanningC、SuppliersD、Top ManagementE、Production15、A measure of productivity which reflects a combination of some or all of the resourcesused to obtain a certain output is:（ C）A、labor productivi
10、tyB、 machine productivityC、multi-factor productivityD、 materials productivityE、 overhead productivity16、 Distinctive competencies in organizations seldom relate to:（ E）A、price (cost)B、 qualityC、 timeD、 flexibilityE、 facilities layout17、 Productivity is calculated by: （ D）A、Dividing inputs by outputs
11、B、 Multiplying inputs by outputsC、 Adding inputs to outputsD、 Dividing outputs by inputsE、Using benchmarking to yield results18、 Product design that uses computers is referred to as: （ D）A、QFDB、 CAMC、 RFDD、 CADE、 TQM19、 Which of the following could be a dimension of quality（ E）A、Performance.B、Confor
12、manceC、 ReliabilityD、 DurabilityE、All may be dimensions of quality.20、 Which of the following most accurately describes remanufacturing（ C）A、Processing a component twice to assure conformance to specificationB、Redesigning the layout of the factoryC、 Replacing worn out components in products and rese
13、lling the productsD、 Redesigning the product.E、 Retraining the workers21、 Which of the following is most typical of modular design（B）A、A single module includes all product functionality.B、Standard modules can be combined in a variety of ways.C、 Inventories of completed products will be significantly
14、 higherD、 Defective modules are usually repaired rather than replaced.E、All of the above are true22、 As part of a strategy for improving competitiveness, a manager may have to initiallysacrifice: （ B）A、research and developmentB、short-term performanceC、employee pay raisesD、 product or service qualityE、 management incentive payments (bonuses)23、Service design generally differs from product design in
