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1、酒店预定部日常用语1. May I have the room type, please? /What kind of room would you like to reserve?请问需要预订哪一类型的房间？2. What kind of room do you have?请问贵酒店有什么房间类型？3. Wehave standard, superior, deluxe, executive rooms. There is also one presidential suite as well. Furthermore, we have a floor of non-smok ing roo
2、ms, and we also have some conn ect ing rooms.我们酒店有标准房，高级房，豪华房，行政房。除此之外还有总统套房。 而且我们酒店还设有不吸烟楼层及连通房。匚4. How about your hotel s location?请问贵酒店位于哪里？5. Well, our hotel located in houjie town, DongguanCity. The Crown Prince hotel is on ly 30 minu tes from Don ggua n, 45 minu tes from Shen zhe n airport and
3、 15 minu tes to Cha ng Pi ng railway stati on, by car.我们酒店位于东莞市厚街镇。本酒店离东莞30分钟车程，到深圳机场45分钟，到常平火车站只需15钟车程。|6. What s the level of your hotel?请问贵酒店是几星级的？7. Our hotel is a five-star hotel.本酒店是五星级的酒店。8. How about your hotel s facilities?请问贵酒店有什么设施？9. We have four kinds of restaura nt, lobby bar, conferen
4、ce room,health center, swimming pool, shop prince andktvequipment。.本酒店有四种类型餐馆，大堂吧，会议室，健身会所,游泳池,商场及KTV设 施。10. Which dates would you like to book? When will you check in and check out?请问您需要订哪一天？什么时候入住及退房？11. How long will you stay in our hotel?请问您打算逗留多长时间？12. Does your hotel have pick-up service?请问贵酒店
5、有接车服务吗？13. Yes, please con tact the con cierge for details .有的，详细内容请联系礼宾台。14. Can I get har bour view in your hotel?我可以看到海景吗？ I15. I am sorry, you can t. But you can have a nice view of a large pool surro un ded by beautiful la ndscap ing.很抱歉，不可以。但您可以看到周围美丽的泳池景。16. What is your hotel s website and e
6、mail address?请问贵酒店的网址及邮址？17. Our hotel s website is xxxx and our email address is xxxx. Toreserve a room or give feedback to us.我们酒店的网址是 xxx 而我们的由E址是xxx预订房间或有任何建议可与我们联系。18. Your reservati on is temporary and it will be can celled if youdon t arrive before 6p.m .on that day.您的预订是暂时的，如果那天下午6点前不到，我们将会取
7、消您的预订。19. I amsorry, no elit room is available./ All rooms are unavailable. 很抱歉，提供不了雅致客房。/所有房间都订满了。20. Does your compa ny have con tract with our hotel?请问贵公司与我们酒店有协议吗？21. Can I recon firm thereservati on? A superior room, for Mr. Smith on the 20th Oct. My name is XX , if you have any questions pleas
8、e feel free to con tact us. Thank you for calli ng. Bye-bye!我可以再确认您的预订吗？史密夫先生，10月台20日预订壹间高级房。我 的名字XX如有任何疑问请与我们联系。谢谢您的来电。再见！22. Please hold on for a moment, Mr Smith.史密夫先生，麻烦请您稍等。|23. May I have your name, please?请问您贵姓？24. I am sorry I beg your pardon.不好意思，麻烦请重复一遍。25. Would you please speak more slow
9、ly?不好意思，麻烦请说慢一点？26. I am sorry, I didn t catch what you mean t.不好意思，我不大懂您的意思。27. I would like to talk to some one in charge.我想找您们的负责人。28. He has not come back yet.他还没回来。29. She is in a conference now.她正在开会。30. Would you like to call back later?麻烦请您稍后再拨。31. Thank you for waiting. 让您久等了。32. I m not su
10、re, sorry. 不好意思，我不能确定。33. Are you following me,请问听懂我说吗，先生？34. Could you explain that a bit more?请您解释多一点好吗35. Could you put that more simply?请您具体一点好吗？36 . Could you hold the line, please? I ll check our room availabilities for those days.麻烦请您稍等，我们查询那段时间的房态。37. What time do you expect to arrive , Sir?
11、 请问大概什么时候到酒店，先生？38. May I request a late check in?我想要求晚些到店入住，可以吗？39. Certainly, we II hold the room until you arrive.当然可以，我们将为您保留房间直到您的到来。40. I d like to confirm your reservation. 我想确认您的预订。41. Could you hold on for a momentplease? I ll check our reservation record.麻烦请您稍等，让我查询我们的预订纪录。42. Does it incl
12、ude breakfast?包括早餐吗？43. The tax and breakfast are also included.税及早餐也包括在内。44. We have a special family package plan我们现在开始新推出一个优惠套餐。45. We ll have to charge you RMB100 extra for an additional bed.如需加床，我们将会收取人民币100元。46. What time will the guest be arriving?客人大概什么到达酒店？47. Your room is con firmed for th
13、at day.那天您的房间已确定。48. I d like to extend it for two more nights until the 9th.我想延住多两天，直到9号。49. We ll extend your reservation for you.我们将会延住您的预订。50. I ll arrive one day early. Is that OK?我那天早点到，可以吗？51. Wehave changed our schedule, please amendour booking till next week.我们的行程有变动，请更改我们的预订到下星期。52. I d li
14、ke to can cel a reservati on.我想取消一个预订。53. I m afraid we have no record of a reservation under this name.不好意思，恐怕我们没有这个名字记录的预订。54. Which travel age nt did yougo through to make this reservati on.请问您是通过哪间旅行社来做这个预订的？55. Is this a new reservation or a confirmation call?请问这个电话是新的预订，还是确认预订？56. We ll send a
15、 confirmation to you soon.我们稍后传确认书给您。57. Should you have any questi ons,please do not hesitate to con tactus.如有任何疑问请随时与我们联系。58. Please feel free to con tact us if we can be of further assista nee. 如需进一步了解，请随时与我们联系。59. Just a minute, please I ll check our booking situation.麻烦请您稍等，我需要查询我们的房态。60. Sorry ,there is no record in our list.很抱歉，我们的名单上没有此记录。61. Would you hold the line please? I must pick up another call.麻烦请您稍等，我需要接听另壹个电话。62. Have you made a reservation?请问已经作了预订吗？63. I m sorry to have
