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1、CUSTOMER FEEDBACK QUESTIONNAIREWe need your suggestions and commentsAccessibility of our WebsiteExcellent Very good good fair poor very poor DisappointingYour main information area of interest产品范围1 产品范围2 产品范围3 产品范围4 Adequacy of the information providedExcellent Very good good fair poor very poor Dis
2、appointingHelpfulness of the information provided Excellent Very good good fair poor very poor DisappointingAbout our productsHow frequent do you purchase products from Total? Daily weekly monthly neverTotal products that you purchase most frequently (Hold down control to select more than one produc
3、t)*Jewellery packaging Jewellery display Watch packaging humidor gift box others Place where you purchase Total products most frequently*Name of outlet where you purchase Total products most frequentlyRange of Totals productsExcellent Very good good fair poor very poor DisappointingQuality of Total
4、ProductsExcellent Very good good fair poor very poor DisappointingPricing of Totals products very Expensive Expensive Somewhat Expensive fair Somewhat inexpensive inexpensive very inexpensiveBased on your last experience with Total products, would you purchase products again from Total?Yes No MaybeA
5、bout our servicesHow quickly we answer the phoneExcellent Very good good fair poor very poor DisappointingHow we answer the phoneExcellent Very good good fair poor very poor DisappointingThe accuracy and honesty of the information we supply you withExcellent Very good good fair poor very poor Disapp
6、ointingHow you find our customer servicesExcellent Very good good fair poor very poor DisappointingOur reliability to call you back when we say we willExcellent Very good good fair poor very poor DisappointingThe level of service that you receive from our service stationsExcellent Very good good fai
7、r poor very poor DisappointingHelpfulness of our service station staffExcellent Very good good fair poor very poor DisappointingOur ability to meet your orders/requirementsExcellent Very good good fair poor very poor DisappointingTimeliness of our deliveriesExcellent Very good good fair poor very po
8、or DisappointingOur complaint handling systemExcellent Very good good fair poor very poor DisappointingCondition of our service stationsExcellent Very good good fair poor very poor DisappointingCondition of our service station equipmentExcellent Very good good fair poor very poor DisappointingBase on your last experience with our services, would you purchase products/services again from Total?Yes No MaybePlease share with us any other information would you like to help us serve you betterComments/Suggestions: Complaint :Compliment :YOU COMPANY NAME:SIGNATURE:DATE:
