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1、2022年考博英语-江西师范大学考试题库及全真模拟冲刺卷（含答案带详解）1. 单选题After-sales service and guarantee become an integral and essential part of a “good brand” on both local and regional levels, and the provision of such also produced solid ground for customer loyalty.Customers today are a lot more demanding than before. Being
2、 able to find after-sales service creates a feeling of convenience and a sense of responsibility from the manufacturer. This is very important to build customer loyalty and explains why more 24-hours hotline centers are available nowadays. Product guarantee is also one of the major factors when a po
3、tential customer decides to make a purchase. Whether this be in the form of a written guarantee or a guarantee based on reputation, the importance to the consumer is self-evident.A brands research and development, an unavoidable investment, usually back up safety guarantees for marketers nowadays. P
4、roduct testing and refinement are conducted for both new and existing products. With the help of computerized machinery, quality control has achieved the highest level than ever before to enable consistency in production. For the consumer this means a quality of guarantee for that brand whether it b
5、e available at home or abroad.11. After-sales service and guarantee can produce _.12. More 24-hour hotline centers appear because _.13. Product guarantee _.14. Product testing and refinement are conducted for _.15. Which is NOT mentioned concerning product guarantee?问题1选项A.solid ground for customer
6、loyaltyB.a sense of responsibilityC.a feeling of convenienceD.a sense of satisfaction问题2选项A.more and more customers demand after-sales servicesB.there are more and more complaints from customersC.more companies come to realize the importance of after-sales serviceD.they have become a new type of inv
7、estment问题3选项A.must be in written formB.can be based on the companys reputationC.is not often provided by the companiesD.often fails to meet in reality问题4选项A.new products onlyB.quality productsC.dangerous productsD.both new and existing products问题5选项A.A brands research and development.B.Product testi
8、ng and refinement.C.Quality control.D.Product distribution.【答案】第1题:A第2题:C第3题:B第4题:D第5题:D【解析】11. 【选项释义】After-sales service and guarantee can produce _. 售后服务和产品保证可以产生_。A. solid ground for customer loyalty A. 客户忠诚度的坚实基础B. a sense of responsibility B. 责任感C. a feeling of convenience C. 一种便利的感觉D. a sense
9、of satisfaction D. 满足感【考查点】事实细节题【解题思路】根据题干关键词After-sales service and guarantee和produce定位到原文第一段。该段提到“售后服务和产品保证（After-sales service and guarantee）成为一个好品牌在地方和地区层面上不可或缺的组成部分，这也为客户忠诚度提供了坚实的基础（produced solid ground for customer loyalty）。”实际上，第二段前半段写售后服务的重要性，后半段写产品保证的重要性。综上所述，A选项“客户忠诚度的坚实基础”最符合原文。【干扰项排除】B选
10、项“责任感”，可定位到原文第二段第二句，该句提到“能够找到售后服务（Being able to find after-sales service），创造了一种便利的感觉，并且体现了制造商的责任感（a sense of responsibility）。”由此可知，产生“制造商的责任感”的是“能够找到售后服务”，并没有包括“产品保证”，该选项属于以偏概全；C选项“一种便利的感觉”，可定位到原文第二段第二句，该句提到“能够找到售后服务（Being able to find after-sales service），创造了一种便利的感觉（a feeling of convenience）和制造商的责任
11、感。”由此可知，产生“便利的感觉”的是“能够找到售后服务”，并没有包括“产品保证”，该选项属于以偏概全；D选项“满足感”，原文并未提及，该选项属于无中生有。12. 【选项释义】More 24-hour hotline centers appear because _. 更多的24小时热线中心出现是因为_。A. more and more customers demand after-sales services A. 越来越多的客户要求售后服务B. there are more and more complaints from customers B. 客户的抱怨越来越多了C. more co
12、mpanies come to realize the importance of after-sales service C. 越来越多的公司开始意识到售后服务的重要性D. they have become a new type of investment D. 他们已经成为一种新的投资方式【考查点】推理判断题【解题思路】根据题干关键词24-hour hotline和because定位到原文第二段第三句，该句提到“这（This）对建立客户忠诚度非常重要，也解释了为什么现在有更多的24小时热线中心可使用。”“这（This）”指代的是前文提到的“现在的客户比以前要求更高了。能够找到售后服务，创造
13、了一种便利的感觉和制造商的责任感。”其中，后者是“售后服务的重要性”。由此推断，之所以越来越多的公司设立24小时服务热线，是因为他们意识到售后服务可以给现在要求越来越高的客户带来一种便利的感觉，并且让他们感受到公司的责任感。因此，C选项“越来越多的公司开始意识到售后服务的重要性”符合原文。【干扰项排除】A选项“越来越多的客户要求售后服务”，原文虽然提到了现在的客户要求更高了，但并没有提到他们的要求是售后服务，也没有提到提要求的客户更多了，该选项属于过度推理；B选项“客户的抱怨越来越多了”，原文只是提到客户的要求更高了，但这并不意味着客户的抱怨更多了，该选项属于推理过度；D选项“他们已经成为一种
14、新的投资方式”，investment可以定位到原文第三段第一句，该句提到“品牌的研发（A brands research and development）是一项不可避免的投资。”由此可知，原文提到的“投资”是“产品研发”，而不是“售后服务和保障”；并且原文并未提到“售后服务和保障”是“一种新的投资方式”，该选项属于无中生有。13. 【选项释义】Product guarantee _. 产品保证_。A. must be in written form A. 必须是书面形式的B. can be based on the companys reputation B. 可以建立在公司的信誉上C. is
15、 not often provided by the companies C. 公司经常不提供D. often fails to meet in reality D. 现实中经常无法实现【考查点】事实细节题【解题思路】根据题干关键词Product guarantee定位到原文第二段第四、五句。这两句提到“当潜在客户决定购买时，产品保证也是一个主要因素。无论是书面担保（Whether this be in the form of a written guarantee）还是基于信誉的担保（or a guarantee based on reputation），对消费者的重要性不言而喻。”由此可知，产品保证可以是书面的，也可以是基于公司的信誉的。因此，B选项“可以建立在公司的信誉上”符合原文。【干扰项排除】A选项“必须是书面形式的”，不符合原文，原文提到书面形式的以及基于公司信誉的产品保证都是可以的，该选项属于曲解原文；C选项“公司经常不提供”，原文并未提及，该选项属于无中生有；D选项“现实中经常无法实现”，原文并未提及，该选项属于无中生有。14. 【选项释义】Product testing and refinement are conducted fo
