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1、电大酒店英语汇期末总复习资料汇总感谢与应答1、Thank you for your advice (information , help)感谢您的忠告（信息、帮助）。2、Its very kind of you .谢谢，您真好。3、Its my pleasure .非常高兴为您服务。4、I am at your service .乐意为您效劳。5、Thank you for staying in our hotel.感谢您在我们酒店下榻。6、Sorry to have kept you waiting.对不起，让您久等了。Apology 道歉1、Im very sorry.非常抱歉。2、Im
2、sorry to trouble you.对不起打扰你了。3、Im sorry to have taken so much of your time.对不起占用你太多时间了。4、Im sorry to have kept you waiting .对不起让你久等。5、Excuse me for interrupting ,intrpt you. 原谅我打扰你了。6、I hope youll forgive me.我希望你能原谅我。 7、It doesnt mater.没关系。8、Dont bother about that别再想它。电话用语1、*hotel , front desk. Can
3、I help you?*饭店，前台。请问有什么可以帮到您？2、Sorry, he is not in at the moment.对不起，他现在不在。 Would you like to leave a message? 您要留口信吗？3、Pardon.对不起，请再说一遍，好吗？询问1、 Can (May) I help you?我能帮您什么吗？2、What can I do for you?我能为您干点什么？3、Is there anything I can do for you? 有什么能为您效劳的吗？4、May I use your phone?我能借用您的电话吗？Certainly/
4、Yes, of course.当然可以。 问路1、Go upstairs/downstairs.上楼/下楼。2、Its on the second (third) floor.在二（三）楼。3、Where is the washroom (restroom, elevator)请问盥洗室（休息室、电梯）在哪儿？4，This way, please.请这边走Turn left /right.往左转/右转。提醒1、Mind (Watch) your step.请走好。2、Please be careful.请当心。3、Please dont leave anything behind.请别遗忘您的
5、东西。4、Dont worry.别担心。5、Take it easy.放心好了。6、Please dont smoke here.请不要在这边抽烟。提供帮助1、May I take your bag for you?我可以为你拿你的手提包吗？2、May I help you with your suitcase?我能帮你拿你的箱子吗？3、Would you like me to call a taxi for you?你需要我为你叫一辆出租车吗？4、Thanks for the trouble.麻烦你了。祝贺1、Congratulations!祝贺您！2、Happy new year!/Val
6、entines Day/Dragon Boat Festival新年快乐！3、Merry Christmas!圣诞快乐！4、Have a nice holiday!假日快乐！5、Wish you every success!祝您成功！酒店部门Housekeeping Department：管家部 Security Department：保安部Transportation Department：车队 Project Department：工程部Finance Department：财务部 Purchasing Department：采购部Human Resource Department人力资源
7、部 Staff Canteen：员工饭堂Staff Hostel： 员工宿舍 Marketing Department：市场部Member Administration Department：会员行政部Country Club: 乡村俱乐部 Front Desk：前台管理部Food & Beverage：餐饮部 Island Caf ：香岛咖啡厅职位instructor instrkt教练 receptionist rsep()nst接待员starter 【stt出发员 secretary sekrt()r秘书 waiter男服务员 waitress女服务员cleaner清洁工 securit
8、y guard skjrt ;保安 engineer工程师 accountant kant()nt会计 Cook厨师/chef supervisor supvaz; sju主管sales representative营销代表 manager经理Clerk klk 职员 Captain领班ChiefDriver车队长 RoomAttendant客房服务员Bartender调酒师 Cashier收银员Today is July 10th,20121-January, 2-February, 3-March, 4-April, 5-May, 6-June,7-July,8- August,9-Sep
9、tember,10-October 11-November ,12- DecemberWhat day is it today？Today isSunday, 1-Monday, 2-Tuesday 3-Wednesday,4-Thursday,5-Friday , 6-SaturdayReception &housekeeping service总台及客房服务 1.How long would you like to stay?请问您要逗留多久 2 For how many nights 你要住几个晚上 3, What kind of room would you like (or pref
10、er)?您希望要什么样的房间？ 4.Which kind of room would you prefer?请问您喜欢哪一种房间？ 5.How would you like to settle your bill?请问您的账单如何处理？ 6 Do you want a single room or a double room? 你想要单人房还是双人房？ 7 Would you like a room with bath or shower? 您想要浴缸的还是淋浴的房间？ 8, How many people are there in your party?你们一起有几个人？ 9, What i
11、s the rate， please？请问房费多少？ The current rate is200 night现行房费是200一天 前台接待C: Room reservation .May I help you, sir? 客房预约部，能为你效劳吗？G: Id like to cancel a reservation.我要取消一项预约。C: May I have the guest name of the reservation? 那是以谁的名字预约的？G: Johnson . 杰克逊.C: May I have the reservations date?预定的是哪一天呢？G: From F
12、ebruary 27 for 3 nights.从而2月7号起三晚。C: Thank you, madam. Ill cancel Mr. Johnsons reservation for you and we look forward to have another chance to serve you in the future. 谢谢你，女士，我会取消杰克逊先生的预约，我们期待行李生 B: Good evening, sir. Welcome to晚上好，欢迎光临 G: Thank you. 谢谢。 B: How many pieces of luggage do you have?
13、您有多少件行李？ G: Just these three.只有这三件。 B: Two suitcases and one bag. Is that right? 两个旅行箱和一个袋子是吗？ G: Yes. Thats all.是的，就这些。 B: Ill show you to the Front Desk. This way, please. I will put your bags on the luggage cart. 我带您到前台，请跟我来。 我把您的袋子放在行李车上。 G: I see, thanks. 好的，谢谢。 B: Ill show you to the Front Desk. This way, please. I will put your bags on the luggage cart.我带您到前台，请跟我来。 我把您的袋子放在行李车上。 G: I see, thanks. 好的，谢谢。 B: Ill show you to your room when you have finished checking in.您办完住宿登记时， 服务生会带您到房间去。 G: Ok, fine. 好的。 B: Enjoy your stay here!祝您入住愉快财务收银C: Good morn
