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1、锦江之星员工培训心得体会篇一：在锦江之星酒店工作感悟在锦江之星酒店工作感悟The Xing Changning store that enters bright and beautiful river insensibly already had 3 years of much time. From original incommensurate the handy to later. All these originate completely the everybody of the company is led and work in the same placing are in at
2、 ordinary times the to me help in working life and care. It is OK that the layman that lets me do not understand from a downstage to the hotel job becomes the take charge of a department alone in day-to-day work. Between job of 3 years, downstage branch welcomed countless domestic and international
3、honored guests, welcomed the working conference group of different measurement, experienced Shanghai world rich can be held XX. Well-known downstage all through the ages is guest the first impression and final impressional produce the ground. The guest that comes from all corners of the land all sor
4、ts of ordering the room gets together, come to our hotel, becoming what visitors is received the first times when reaching a public house is our security personnel masters. A face takes riant “ to welcome to ”,:Mr “(/ lady) what can help your ”wait a moment. Can make our guest feels the sense of gue
5、sts feel at home. And no matter be the room that register,still retreat room settle accounts, guest people those who get is to originate the enthusiasm of downstage employee serves. So antechamber department employee serves the stand or fall of quality to having very big effect to the public praise
6、of whole public house. And only the integrated quality of each employee achieves particular level talent to provide better excellent service for guest quite. A lot of respects that that also asks we want to be waited a moment from level of appearance of ceremony courtesy, appearance, communication s
7、kill, foreign language necessarily come whole raises him. Between job of 3 years, it is most important to let me feel downstage to the job is whole public house one of. Whole and downstage job is analysed by content also can differentiate probably for 4 respects. Service, settle accounts, sale and s
8、afety. Safe importance is self-evident, how is the management outstanding achievement that calculates us good, service quality how excellent, but if if be on the job such as safety of ferial fire control, guard against theft,giving any error, that consequence will be redeemed. The job of settle acco
9、unts is likewise main, if produce leakage,close, not the circumstance such as the collection. That can bring a loss to the hotel not only, the job that also meets oneself likewise brings trouble and loss. Accordingly, among the job that accepting silver and settle accounts must careful and serious,
10、cannot have the least bit careless. The job of the service needs us to have kind smiling expression, riant smile can let guest experience our service passion. Patient and considerate service can let guest have the feeling of guests feel at home, the can very good brand that promotes us the hotel and
11、 famous degree. The sale works as much such, it can raise the sale outstanding achievement of the hotel. Raise a member to be spent to the acknowledge of the hotel, satisfaction is spent etc. Anyhow, be in only at ordinary times him promotion increases ceaselessly in the job, ability can make he pro
12、gresses ceaselessly. Only oneself rise ceaselessly, just let oneself make not ordinary outstanding achievement on ordinary post likely. Here, the leader that thanks a hotel and colleague are helped to mine and care.篇二：培训心得培训心得来公司差不多一周了，感受很深，感触很大，感动也很多。由于那一天没有买到票，后来因为时间赶紧，所以买的是站票。从湖北前往这个神往已久的人间天堂，美丽的
13、苏州。一路上，舟车劳顿，甚是辛苦。但是，报道的那天，认识了很多新同事，很开心。还有，杨城程老师热情接待，“鞍前马后”悉心的安排我们在锦江之星入住，很是感动。人事部的培训，都是由杨老师负责。她对我们很友好，关心我们的生活，对工作认真负责等等，感动着我们，也影响着我们。其实她和我们年龄想差不大，叫城程姐更亲切些，但称呼杨老师表达出了我们心中无比的敬意。虽然就一天的培训，但杨老师乐观、积极的工作态度，认真负责的工作精神，我们都感受在心中，也学到了很多。在此，再次表达对杨老师的感谢。接下来的培训，让我习得不少，也思考了很多。对于公司那简短的8句话，“说到做到，只认功劳，系统思考，追根究底，敢担责任，严
14、己宽人，艰苦奋斗，厚积薄发”，我铭记在心。这些天，我在看一本书，对工作负责，就是对自己负责。让我明白了，细节决定成败，成功取决态度。遇到的困难，不是不知道怎么去做抑或根本认定自己做不了，只是暂时没找到更好的方法。只要每天进步一点点，日积月累，就可以很快的在公司成长起来，工作效率不断提高，工作业绩也会大幅度增加，工作能力得到锻炼。公司推崇的执行6+1，我们应大力弘扬。明确工作目标，在了解利弊的情况下付诸行动，最终出色的完成工作任务。当然，在培训期间，也让我看到了一些公司尚待改善的地方。比如，公司的制度，特别是在罚款这一块，很详细。但在奖赏这一块，似乎没有相关的信息。这个有些偏颇，个人觉得公司应该
15、做到更人性化，赏罚分明。还有，教学这一块。公司应该给每个校区配备一套相应的教材，并建立相应学科的资料库，每位专职教师的讲义可以先通过审核，优秀的存入资料库共享。在每次的教研会议上，各学科人员进行专业交流，由相关人员进行归纳总结并做好记录并分享，临近校区的可以借鉴学习。每次大小会议都应有一定的主题，经讨论拿出可行性方案或者可靠结论并汇报相应部门，杜绝走过场。等等诸如其他的一些问题，为了公司各部门更好更有效的运行，也为了公司更好更快的发展，需要做出相应的改进。总之，这些天的培训学习，让我明白公司的组织架构，文档从互联网中收集，已重新修正排版，word格式支持编辑，如有帮助欢迎下载支持。了解到公司的
16、企业文化，规章制度等等，也让我对至善有了一个更深入的了解，从而尽快的融入到这个大家庭里来。几天的培训，很短暂，短暂得让我还没缓过神来就已经走上了自己的工作岗位。匆匆相遇，只让我们记住了彼此的名字，还没来得及相知，各自便被分配到不同的校区。但是，遇到的人，比如年轻有为的园区主任章洋洋，对工作认真负责的张芸老师、李苗苗老师，待人热忱的匡颖老师，有干劲、有主见的徐江老师，不怕苦不怕累的潘永君老师等，他们都深深的影响着我。在这里，感谢每一位对我有过帮助的人。在这里，感受着至善团队的力量。在这里，不断完善不断成长。我希望，今天是你们影响着我，明天将是我影响着别人。专职教师程小兵篇三：培训心得培训心得通过这次培训，我学习到了对客服务的崭新理念“把客人当作我们的朋友”。只有于客人交朋友才能把服务工作做的更好。一方面提升客人的满意度，加深客人对品牌的忠诚。另一方面，把客人当作朋友会使员工在对客服务中产生荣誉感，从而使工作更加愉快。陆军总院店前台接待白龙隆今天了解服务不是被动化的，也不是把顾客当作上帝离的那么遥远。而是成
