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1、前台接待日常用语Part 1 Greetings第一部分 问候1. Welcome to haiyatt garden Hotel . Im *, what should I call you, please?欢迎光临海悦酒店。我是*，请问我该怎么称呼你呢？2. Good morning/afternoon/evening, Sir/Madame. What can I do for you?先生/女士，你好！请问我能为您做点什么？3. My name is *, is there anything else I can do for you, just let me know.我叫*，假如须
2、要我为您做些什么，请告知我。4.If you have any problems, please feel free to contact us .假如你有任何须要，请随时联系我们。Part 2 Helping to Check-in其次部分 帮助入住1. Please have a seat for a while Ill help you with the check-in procedure.请在那边稍坐一会儿，我将会为您办理入住手续。2. Would you please give me your passport and credit card ?, Ill return them
3、to you right away after the check-in procedure.请把您的护照和信用卡交给我。办完入住手续后，我会立刻归还给您。3. How many nights will you stay this time?这次入住您会住多少天？4. Which room would you like, smoking room or non-smoking room?您是要吸烟房间还是不吸烟房间？5. Excuse me, Sir/Madame. How would you like to pay the deposit, together or separately?先生
4、/女士，不好意思，打扰一下。请问您是要分开付押金还是一起付呢？6. Here is your room key and the breakfast coupon. Would you please sign here?这是您的房卡和早餐券。请您在这里签个名好吗？7. Here are your passport and the credit card . You can go up to the room now I hope you enjoy your stay with us.这是给回您的护照和信用卡。现在您可以上房间了。希望您在这里居住开心。Part 3 Providing Servi
5、ce During Staying第三部分 居停期间供应服务1. Regular Service常规服务(1) Please wait a second. Ill transfer it for you. .请稍等一下。立刻为你转接过去。(2) Because you are checking out two days early, You need to give us two cash vouchers back.您比原定退房的时间提前了两天，所以我们须要收回二张现金券。(3) There is a great garden and pond behind the hotel, which
6、 is suitable for exercise jogging and walking.酒店后面有很美丽的花园和水塘，那里是特别适合跑步（熬炼身体）和漫步的地方。(4) This money is damaged .Im afraid we cant change it, this is according to the hotel regulation. ( hotel rules-)您的钱（纸币）上有裂口（污迹），按酒店的规定，我们不能为您兑换。(5) Im sorry that you could not get cash by credit card here . I can bo
7、ok a car take you to the bank to get some cash.不好意思，酒店规定不行以用信用卡来套取现金，假如您须要，我可以支配车送您去银行（ATM 机）上提取现金。(6) What denominations would you like?你想要什么面值的人民币呢？(7)Im sorry, but we do not accept the dollars with CB.对不起，我们这里不收CB版的美金。(8)-Can I fax this paper?我可以传真这份文件吗？=Certainly, sir. Where do you want to fax i
8、t to?当然可以，先生。请问是传真到哪里的？-How would you like to pay for it, sir?你准备怎样付款呢，先生？=Could you charge it to my room bill?可记在我的客房账单内吗？-Sure. Here is your fax record, Sir. Would you please sign here?当然。这是你的传真记录，先生，麻烦你在这里签名好吗？(9). Could you please send a car to the airport to pick me up?你能支配一辆车到机场接我吗？(10). Could
9、 you please give us your flight No.?你能告知我您的航班号吗？2. Reminder提示(1) Its better for you to wear more clothes, because its pretty cold outside.外面天气很冷，你最好穿多些衣服。(2) You look tired,Youd better go to bed earlier tonight if you can.你看上去很累，今晚最好早点休息。(3) Today is a rainy day and the floor is slippery so please b
10、e careful.今日外面在下雨，地面很滑走路时请多加当心。1、 Internet Service网络服务(1) There is free broadband Internet access in every room , connector plug is on the desk.写字台上有宽带插头，您可以随意运用。(2) There is a little trouble in the computer service center, so the Internet is disconnected temporarily. Please wait a while, Itll be recovered soon.对不起，酒店的电脑服务中心出现了一点小故障，房间短暂不上了网，请稍候一下就会复原正常。(3) Ok, Ill arrange a computer engineer
