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1、编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第1页 共1页 - Business CenterTABLE OF CONTENTSPart OnePart 1Welcome Letter From Director of Rooms Page 03Departmental Organization Chart Page 04Part 2 BC Vision &Mission Page05 BC Tariff Page06 Job Descriptionl BC SupervisorPage 07l BC ClerkPage 11 Standard Operating Pro
2、ceduresl Outgoing fax Page 13l Photocopy Service Page 15l Typing Service Page 18l Lamination Service Page 20l Binding ServicePage 22l Translation ServicePage 24l Express Service Page 27l Equipment Rental Service Page 30l Inter-net Service Page 33l E-mail Service Page 35l Telephone Service Page 36l B
3、us Ticket Service Page 38l Ferry Ticket Service Page 41l Confirm & Change air ticket Page 43l Duty Description Page 45Part 3 Priority Club Reward Page 48 Terminology Page 51 Part 4 Acknowledgement letter by employeePage 57Dear team member,Firstly, a very warm welcome to the Crowne Plaza Shenzhen as
4、part of Front Office Department. Our key to success depends very much on your positive attitude, creative flair and eye to details. We are committed to develop people through knowledge enlarging, skill training and workforce motivation. Your remarkable contribution in Front Office Department will be
5、 greatly appreciated.真诚欢迎您加入深圳威尼斯皇冠假日酒店，成为酒店前厅部的成员。你们积极的工作态度，创造性的思维及细致周到的服务，将是我们取得成功的关键因素。我们激励员工通过不断的学习和培训，来丰富专业知识，改善服务技巧，提高劳动生产力，最终取得整体前厅部的成功。I wish you a pleasant and fruitful working experience at Front Office Department.祝愿您在这个团队里工作愉快，并获得宝贵的工作经历。Yours truly,此致FRONT OFFICE ORGANIZATION CHARTBusine
6、ss Center Concept商务中心的定义Business Center is an office away from guests own office. We also supply the secretary service whenever guest need.商务中心是客人办公室以外的办公室，在客人没有秘书的情况下也能满足客人的秘书需求。 Business Center Mission Statement商务中心使命宣言To be the best Business Center in all the hotels of ShenZhen by seeking outstan
7、ding service to our guest. Strengthen cooperation, heighten skill, enrich economic and trade knowledge to perfect itself, Meet & overstep customers different requirements with friendly, quick and precise services. Protect equipment, control cost, propagandize and sell broadly all service items of Bu
8、siness Center to increase profits.追求卓越的服务，使商务中心成为深圳所有酒店中最好的商务中心。增强合作，不断完善自己，提高服务技能和经贸知识，以友好、快捷和准确的服务满足并超越客人的不同需求。保护设施，控制成本，全面宣传并推销商务中心的各项服务，以提高利润。 Business Center Tariff商 务 中 心 价 目 表Currency in RMB 货币：人民币Office Equipment 办公室设备One Hour Half Day Whole Day 1小时 半 天 1天Data Projector 数据影仪 400 1500 3000Por
9、table Computer 手提电脑 100 300 600Laser Printer 激光打印机 100 300 600Fax Machine 传真机 100 300 600Slide Projector 幻灯机 50 200 400Speak Phone 电话机 30 80 150DVD Machine DVD机 50 200 300VCR 录影机 300Portable Computer Card 电脑上网卡 50Wireless LAN Card 无线上网卡 50* Advance deposit is required for any equipment rental. 租用设备需
10、缴纳押金。Photocopy Service 复印服务 Lamination Service 过塑服务A4 Size A4尺寸3yuan/Page 3元/页 ID Size ID尺寸 8yuan/Page 8元/页A3 Size A3尺寸6yuan/Page 6元/页 B5 Size B5尺寸15yuan/Page 15元/页Transparency胶片18yuan/Page 18元/页 A4 Size A4尺寸30yuan/Page 30元/页Paper纸张A4尺寸 2yuan/Page 2元/页 Telephone 电话IDD/DDD长途电话Cost+15% Surcharge成本+15%
11、服务费Local Call 市 话3 min. / 1yuan 3分钟/1元* Local Call : Free of charge for in-house guest 市话：住店客人免费Outgoing Fax 发出传真HK, Macau & Taiwan香港、台湾及澳门IDD Cost+5yuan/Page通讯费+5元/页服务费International国际IDD Cost+5yuan/Page通讯费+5元/页服务费Domestic国内DDD Cost+5yuan/Page通讯费+5元/页服务费Local（Shenzhen） 深圳市内5yuan/Page5元/页Incoming Fax 发进传真In-House Guest 住店客人Complimentary 免费Outside Guest非住店客人 5yuan/Page5元/页Secretarial Service 秘书服务Chinese Typing （A4 Size） 中文打字（A4尺寸）80yuan/Page 80元/页English Typing （A4 Size） 英文打字（A4尺寸） 70yuan/Page 70元/页Laser Printing 激光打印15yuan/Page 15元/页Color Printing （A4 Size） 彩色
