四．信件§ 开头与结尾用语 开头：Dear Sir, Dear Madam, Dear sir or Madam, Dear President, Dear Sales Manager, Dear Dean, Dear Professor, To whom it may concern, Dear Mr. Smith, 结尾：Yours faithfully, Yours truly, Yours, Yours sincerely, Best regards, Best wishes, lovingly yours, sincerely yours,§ 正文第一句 朋友：Hi! How are you?Hello! I hope everything is fine.Hi! How is everything going?如不认识：I was a guest at your hotel from June 25 to 28.I am a student at your college, enrolled in the computer course.致谢：Thank you for your invitation to the international medical conference on October 11. Thank you for your letter dated October 11. 解释写信原因：I am writing to advise you for the loss of my credit card.I’d like to inquire about course details.I am writing to complain about/of the poor service at your restaurant. § 结尾段 发出请求：I am looking forward to your prompt reply.Please reply to us at your earliest convenience. 表达歉意：once again, I am sorry for any inconvenience caused.Please accept my apologies once again.提出投诉：I expect to hear from you very soon.Please give this matter your immediate attention.常用信件写作介绍§ 投诉信 开头：自我介绍，交代投诉内容，表明本信的目的和要求正文：说明情况，讲清利害，分析利弊。
告诉对方你因此受到的伤害或不便，提出解决问题的建议，表明希望如何处理结尾：表达希望问题得到迅速恰当解决的强烈愿望希望尽快得到满意的答复常用句型：I am writing to you to complain about….I am writing to express my dissatisfaction with/at…I beg to call your attention to the fact that…I wish to refer you to an incident which occurred…, calling for some remedial action.I very much regret to have to inform you that…I am totally/completely disappointed/upset to find…I find it awful/quite distressing that…My experience in…on…(date) shocked me. I can hardly put up with it.There are some problems with the … that I wish to bring to attention. For one thing, there is…. For another, …..I can hardly stand/bear/tolerate/put up with it any more.To improve the situation/solve the above problem, it is advisable for you to take the following measures:…I look forward to a day when we could really enjoy a more efficient service.I hope that the above situation will be improved as soon as possible.If it is not properly settled, I would ask you to give my money back, or I would complain to the Consumer’s Association.I request you to be kind enough to solve the problem as soon as possible.应注意：§ 礼貌用词，不能过激。
§ 提出希望/要求，句型要多样化 § 反映问题集中，不要联想其他 Ex. 1Last Saturday, you ate at a restaurant and found a fly in one of the dishes you ordered. Write a letter of complaint to the manager of the restaurant and offer your suggestions on this problem. § 咨询信、请求信、说明信 开头：简要告知身份，表明写信原因或请求正文：详细阐明询问、请求的具体内容、希望获得的信息说明信应写明原因、实情及希望对方做些什么强调所需信息/帮助的重要性按要求）结尾：表达谢意，希望得到对方回复、帮助或合作常用句型：I would like to inquire about some information concerning/regarding….I am writing in the hope that you can…I am writing because I would like to…Needless to say, your approval of my request will be beneficial not only to myself but to the company.Could you tell me what I have to do to…It is sincerely requested that you…My first question is that …Should I need to send further materials, please let me know.If additional information is required, please advise me at your early convenience.Should I send you copies of my qualification in advance?I would be much obliged to you if you could let me know the procedures I have to go through.Your prompt and favorable attention to my inquiry would be highly appreciated.Please render me some valuable advice which is conducive to my final decision.I am looking forward to a favorable reply at your earliest convenience.应注意：§ 请求内容/信息一定要详尽，具体。
§ 语气要客气，委婉 § 语言直接，具体，简明 Ex2. For some reason, you need to borrow a book from a classmate. Write a letter to him or her to § describe the book you want to borrow, § specify by when the book will be returned, and § express your gratitude. § 道歉信 开头：简单交代对何事进行道歉正文：解释事情发生的原因，消除误会或矛盾结尾：再次表示遗憾何歉意，表明愿意补救的愿望，提出建议或安排常用句型：I must apologize to you for…I am very sorry that..I regret to inform you that I will not be able to…I am afraid what I have done has caused many inconveniences to you.I sincerely hope you understand that I offended you quite unintentionally.I believe you can understand that I have not intended to hurt you.I owe you an apology.It is my fault.I am to blame for this unpleasant thing.Please pardon/excuse/forgive me.I sincerely hope that you will kindly accept my apologies.I will try my utmost not to make such a stupid mistake again.I trust the settlement of the matter will meet your wishes.I hope you will kindly forgive my lapse of attention.I am so sorry to have put you to/into so much trouble.应注意：o 事情原委要解释清楚。
o 说明情况与理由，实事求是，简明扼要 o 态度诚恳 o 用词委婉，语气温和，得体 Ex.You have invited a friend over to have dinner with you one night, but just before the dinner you received an urgent phone call from your office and you had to leave immediately. Write a letter of apology。