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1、重要词汇 礼宾部 Concierge行李生Bell man / Bell boy门童Doorman行李Luggage / Baggage行李架Luggage rack行李存放处Luggage Depository行李车Baggage trolley司机Driver导游Tour guide电梯Elevator洗手间Toilet机场Airport火车站Railway station商场Shopping center超市Super market小费Tip雨伞Umbrella接机服务Pick-up service / Limousine service行李寄存Check baggage叫早服务Morn
2、ing call贵重物品Valuables易碎物品Fragile objects自助早餐Buffet breakfast往前直走Straight on常用词汇五星级酒店Five-star hotel前厅部 Front office department总台Reception / Front desk总机Operator / Service center商务中心Business center票务 Ticket service游泳池Swimming pool西餐厅 Western restaurant中餐厅Chinese restaurant大堂吧Lobby lounge / 医务室Clinic
3、Room桑拿 Sauna / 按摩 Massage /美容厅 Beauty salon多功能厅/ 会议室 Powerlong Multi-Function Hall / Meeting room停车场Parking lot总经理General manager / 经理Manager大堂副理Assistant manager AM宾客关系主任Guest relation officer GRO主管 Director / 领班 Supervisor楼层服务员Room boy / Room waiter总台接待Receptionist / 维修人员Repairman换钱 change money明信
4、片postcard洗衣袋Laundry bag小心轻放Handle with Care / 请勿倒立Keep Top Side Up常用句子Are these your baggage这些是您的行李吗Is this everything, sir这是全部东西吗，先生May I take them for you / Let me help you with your luggage.我来帮您拿好吗/ 让我来帮您拿吧。I hope Im not disturbing you.我希望没有打扰您。Just a moment, madam. Ill bring them to you right aw
5、ay.等一会儿，夫人。我马上送来。The bellboy will show you to your room, sir.先生，行李生会送您到房间的。Here is your room key.给您房间钥匙。You maycan leave your luggage in the Concierge.您可以把行李放在礼宾部。Would you like to check your luggage here您要寄存行李吗Don t worry, your luggage will be sent up at once.别担心，您的行李很快就会送上去的。When you check out, pl
6、ease call and we ll help you with your luggage immediately.如果您要退房，请致电71 ，我们将马上帮您运送行李。May I know your room number / Whats your room number, please您能告诉我您的房间号吗May I have a look at your room card我可以看一下您的房卡吗Do you mind if I put your luggage at here我把您的行李放在这里好吗Please sign your name here.请您在这里签名。Would you
7、like me to call a taxi for you / Would you want a taxi你需要我为你叫一辆出租车吗/ 需要出租车吗About 40 minutes by texi from here to Airport.从这里到机场大概需要40 分钟。Im sorry to have kept you waiting ./Sorry to have kept you waiting对不起让你久等了。Would you tell me your phone number您能告诉我您的电话号码吗After you, please / You first, please.你先请
8、。This way, please这边请。Is there anything else I can do for you您还有什么事要我做吗I see what your mean.我了解你的意思。I ll send the luggage up by another lift.我乘另一部电梯把行李送上去。Here we are, sir, room 2205先生， 2205 房到了。情景对话1，客人在门口时A car pulls up in front of Donsen Hotel and a doorman goes forward to meet the Mr Steven ， ope
9、ning the door of the car for them.汽车停在了东胜大厦门口，门童上前为Steven 先生开车门。场景一：DoormanD: Good evening, sir and madam Welcome to our hotel 门童D:晚上好。欢迎光临！Mr StevenS：Good eveningSteven先生S:晚上好。D Excuse me, sir So you have got altogether four pieces of luggageD:对不起先生，您一共带了4件行李是吗S Yes.D Ok Leave it to me, sir. I ll t
10、ake care of your luggage.D:好的，让我帮您拿吧，我会照看好行李的。S Thank youS：谢谢。D Not at all. The Reception Desk is straight ahead This way, pleaseD:不客气先生。总台就在前面，这边请。场景二：S： Excuse me， where is the restaurantS：对不起，请问餐厅在哪里D ： We have Chinese restaurant and a western-style restaurant Which one do you preferD:我们这里有中餐厅和西餐
11、厅，您更喜欢哪个呢S： Id like to try some Chinese food today S:今天我想来点中国菜。D： The buffetD:要自助的吗S： Yes.S:是的。D： Is on the first floor This way, please.D:那在一楼，这边请。S： What are the hours at the restaurantS:几点有饭吃呢D: Lunch 11 ： 30 a. m. To113 ： 30 p. m . ; Dinner 5 ： 30 to 21 : 30 p mD:午餐是上午11点半到下午13点30,晚餐是下午5点半到晚 上 9
12、 点 30。S： Thank youD： Youre welcome2，带领客人到房间BellboyB： Is this everything, sirB:这是全部的行李吗，先生Mr StevenS： Yes, thats everythingS:是的。B： Ok, May I have a look at your room cardB:能不能让我看下您的房卡S： Oh， yes is 2205S:噢，好白我住 2205房。B： I see Now please follow me I ll show you to your room.B:好的。现在我带您去您的房间。S： Where is
13、the Western restaurantS:西餐厅在哪呢B： Oh, it s on the First floor. Get out the lift and turn right, sir.B:在一楼，先生。出电梯右转就到了。S： When will it openS:什么时候开呢B： The service time is 6:30am. To 10:00am.B:营业时间是早上6点半到10点。S： OK。B： Here we are, sir. Room me help you to open the door.B:我们到了先生，2205房。让我帮您开门吧。门开后B： You fi
14、rst, sir. Do you mind if I put your luggage at hereB:您先请先生，我把您的行李放在这里好吗S： Its OK, Thank you many much,S:好的，非常感谢。B： That s my job. How do you like this roomB:这是我们工作。房间如何呢先生S： Its very cozy I like it very much.S:非常舒适，我很喜欢。B： Right, is there anything else I can do for youB:还有其他需要吗S： No, Thank you.B： OK
15、, Good night.3，客人寄存行李Mr StevenS： I want to check my luggage.S:我想要寄存我的行李。BellmanB： Certainly, sir. You can check luggage here. Please go through the formalities.B:当然可以，先生。你可以把行李寄存在这里。请您办一下寄存手续。S： No problem.S:没问题。B： May I know your room numberB:您是几号房的S： My room number is 2205.S： 2205。B： When will you take them back Sir.B:您什么时候来取呢S： About 30 minutes lat
