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1、 .wd.Individual ReportF84T 34 Managing People and OrganizationsOutcome 3Name: SCN: Class: 目录Introduction2Section 1: Roles and Activities of Managers within Application3Section 2: Likerts Systems Theory on Leadership within Application4Section 3: Tannenbaum and Schmidt Theory of Leadership within App
2、lication6Conclusion9IntroductionThe purpose of the report is whatto introduce a number of theories. The Shangri-la Hotel learned from these theories to better manage the hotel. There are five sections which are Roles and Activities of Manager, Likerts Systems Theory, Tannenbaum and Schmidt Theory, B
3、ass theory and two ways in which Managerial Performance can be measured. The finding of this report reveals that a number of theories on leadership within application. FindingsSection 1: Roles and Activities of Managers within ApplicationOne appropriate theory is Fayols Theory of Managerial Activiti
4、es. It includes five activities that are forecast and plan, organise, command, coordinate, control. Forecast and plan: Forecast and plan are the future and make plans for the future. Ailsa visited some companies to make their own experience more abundant in the case. She also allows employees to go
5、to university to study. Employees learned more knowledge and applied to the work. She is preparing for the future development of the company. So we think this conclusion is forecast.Organise:Organise is to set the organizational structure and determine what each person should do. Ailsa is the manage
6、r of the Shangri-La Hotel. She managed the companys chambermaids, receptionists, cleaners and maintenance staff. She gave them a task. So we think this form is organise.Command: Management of the staffs arrangement is called the command. Craig command the staff in the kitchen. He let staff do what t
7、hey do. The employees are following his orders. So we think his behavior is called command. Coordinate:Coordinate means bind together and harmonise activity and effort. Craig and Gordon produced a number of terms in the process of cooperation. For example, in what season to the hotel to provide what
8、 vegetables, or when a kind of vegetable is sold good will give some discount to hotel. So we think it is a coordinate.Control:Control is to monitor the process of the work and to ensure the implementation of the plan. And will correct the mistakes. Craig doesnt allow other people to sign in the kit
9、chen. Only allow himself and Sous Chef Saskia sign the bill. We think this behavior belongs to control.Section 2: Likerts Systems Theory on Leadership within ApplicationLikerts System Theory was proposed by Likert in 1967. Likert System Theory also called support relation theory. Likert System Theor
10、y belonging to behavior theory. Support relation theory for a long time to discuss the influence of the leadership behavior on the production efficiency. The theory suggests that leaders should consider the situation and ideas of their employees. Leaders support employees to achieve their goals of a
11、ction to allow employees to realize their own value and importance. Let them realize that the experience and knowledge in the work is helpful to enhance their sense of personal value and importance. At the same time, employees will also take a cooperative attitude towards the leader and have a sense
12、 of trust. They will realize mutual support. It includes four systems that are exploitative autocratic, benevolent autocratic, participative and democratic.Exploitative Autocratic: The manager doesnt believe his employees in this form of management. The power is concentrate at the highest level. The
13、y rarely allow subordinates to participate in decision making. Most of companys decisions are made by management. And then declare it in the form of an order. It will be implemented as a threat and a mandatory approach when necessary. The contact between the superior and the subordinate is based on
14、the mutual distrust. Incentives are mainly used to intimidate and punish the method, but occasionally there will be a reward. It is easy to form an informal organization that is opposite to the formal organizations goals in this way.Benevolent Autocratic:The leadership of a humble attitude in this f
15、orm. Subordinates are still keeping cautious attitude. The decision making power is still at the highest level. Subordinates can participate in a certain extent and subject to high level constraints. It has a certain degree of bottom-up communication. It takes reward and punishment is used together.
16、 It will form an informal organization, but the goal is not necessarily opposed to formal organization.Participative:The leader fully trusts the subordinate. It takes a high degree of decentralization. The communication both top-down, down-top two-way communication and parallel communication between colleagues so the exchange of information in a friendly atmosphere
