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1、Hotel Termino logy (Rooms Divisi on - 605)酒店专用术语(房务部605 个)E( 26 )early arrival提前抵达Early Bird Report每日营业报表EDP (Electro nic Date Processi ng system)电脑室electric fan 电扇 electric jar电热水壶electric plug电源插头electric socket 电源插座elevator (=lift) (ref. Escalator) 电梯(参：手扶升降梯)e-mail 电子邮件employee 员工、雇员 employer 雇主
2、Engin eeri ng Departme nt工程咅 Bentrance 通道entrance lamp 门廊灯en velope 信圭寸eraser 橡皮ETA-Estimated Time of Arrival预抵时间ETD-Estimated Time of Departure预离时间Europea n pla n excha nge rate欧洲式计价（房费不包餐） （外币）兑换率exit 出口 expected arrival exte nsion cord预抵客人接线板expected departure预离客人expe nding wallet (by date/alpha)
3、扩展式文件夹extra bed (ref. rollaway bed)力口床English- Chinese Dictionary英汉词典F( 31 )face towel 面巾传真facsimile (=fax) film胶卷 Finda 芬达fire alarm 火警fire con trol防火fire exit plan消防疏散图FIT-Foreig n In dividual Traveler散客float (=cash float)备用(现金)floor drain地漏Floor Pla n楼层平面图floor tile 地砖flowchart 流程图fluoresce nt la
4、mp 日光灯fluoresce nt pen (red/yellow/gree n)荧光笔fly苍蝇 foam bath 泡泡浴folio (ref. bill) 帐单(参、bill )Food and Beverage Departme nt (F&B)餐饮部forecast 预测forward ing address 前往地地址 frame 框free of charge (FOC) 免费 freezer (=ice box)制冰器fridge (refrigerator) 冰箱 Front Desk 前台Front Office Departme nt 前厅部 full house满房f
5、ull le ngth mirror (for groo ming check)镜子fun ctio n(eve nt)功能、活动furniture家具G( 9)glass wrapper 杯套garde n 花园glue胶水grand master key总万能钥匙Great Wall Card (credit card)长城卡guara ntee (GTD) 担保gullet 地漏guest history 客人历史材料Guest Questio nn aire宾客意见书H( 18 )hairdryer 吹风机 hand towel 手巾han dkerchief 手绢han dle 把手
6、衣架（女式，男式）硬皮本荧光笔饭店信圭寸/信纸热水瓶han ger (ladies and gen tleme n) hard cover book (Ion g/short) heat ing 加热器 hinge 合页 high/peak seas on旺季highlight pen (red, blue, gree n) hotel en velope/hotel letter paper hotel stati onary酒店文具hot water flask (=vacuum flask) house acco unt 免费帐 house phone 内线电话 House Use 内用
7、房 house count 房数客房部Housekeep ing Departme nt1( 17 )ice-cube 冰块 ice-cube tray 冰块盘 impri nt mach ine(信用卡)刷卡器incen tive (group) 奖励(团队) in cide nt意外事故Incognito 保密客人 in defi nite不确定index book (by date/alpha)索引(按日期 / 字母顺序排)In formatio n Desk问询处in spect ion检查in house movie 闭路电视In ternatio nal Direct Diali
8、ng (IDD)国际直拨电话in voice 收据iron and board 熨斗和熨衣板 ironing (=press ing) 熨衣 ironing board 烫衣板 I owe you (IOU) 欠条J( 4)Jacket 夹克衫JCB Card (credit card) JCB 卡(日本) join in 加入 junior suite 高级套房K( 3)key card 钥匙卡 kitchen 厨房 knife (for en velope and cutt ing other paper)刀子L( 22 ) lamp shade 灯罩Laser Printer激光打印机l
9、ate arrival 迟抵达 late charges (=back charge) 追加收费 laundry 洗衣 laundry bag 洗衣袋 lau ndry list 洗衣单 layover passe nger误机乘客light baggage 轻行李 light bulb 电灯泡 liquor酒精 livi ng room (=sitti ng room) 客厅 linen 布巾,布草Lobby大堂 Logbook 交接班本 Lost and Found (L&F)失物招领low/off-peak seas on淡季luggage (=baggage)行李 luggage ra
10、ck 行李架 luggage sticker行李胶贝占luggage tag 行李牌 luggage trolley 行李车 M( 40 ) magaz ine 杂志maps of Beiji ng and china magaz ine rack 杂志架 mail邮件mail address邮件地址mail box 邮件箱 maili ng fee邮寄费用main door (=ma in entrance) maintenance 维修,维护 make up room 打扫房间 marble 大理石 marker (blue/black) 记号笔 market 市场 market code
11、 市场分类代码 market mix客人分类market research市场研究market segme nt市场划分massage 按摩 master acco unts 总帐 master bill 总帐单 Master Card (credit card) master folio总帐单master key万能钥匙matches 火柴 mattress 床垫 miscella neous memo 备忘录 menu 菜单 message pad mi neral water mini bar (fridge) min i-bar voucher moiste ner 湿度计 mirro
12、r 镜子 full le ngth mirror mop 拖布 morni ng call (ref. wake up call) mosquito 蚊子 mosquito scree n 沙窗北京地图，中国地图正门万事达卡（美国）杂费留言簿矿泉水小酒吧（冰箱）小酒吧帐单穿衣镜叫早（参:叫醒）MTD-Mo nth To Date月累计(到某日)N( 12 )nail brush 指甲刷Natio nal Cash Register (NCR)收款机needle (thread) 针(反。线) net rate 净价 n ewspaper报纸ni ght audit夜审night gown睡袍(
13、pajamas )no show (NS) 未到 non-refu ndable不可退款的Non-smoker非吸烟者Non-smok ing room非吸烟房Non-smok ing area非吸烟区0( 6)occupancy住客率(%)on duty 值班 operator 电话员Out-Of-Order (000) 待修房，坏房 overcoat 夕卜套 overhead projector 投影仪P( 47 )PABX=PBX (Private Automatic Branch Excha nge) (=switch board)电话交换机pagi ng system寻呼系统paid
14、 out 借出款 pain ti ng图画pantry room 客房(楼层)服务间 pa nts (ref. Shorts)短裤passe nger 旅客 paper clip 曲别针 paper shredder 碎纸机 pax=pers on人数peep hole 窥视孔，门镜 pencil 铅笔 pen holder 笔架Peony Card (credit card) 牡丹卡 perma nent长期的，永久的person to person (ref. station to station) 找人电话(参兑号电话) personal 个人的Pers onnel & Trai ning Departme nt (P &T)人事培训部pest con trol灭虫petty cash小额现金photocopy mach ine 复印机 photo picture 照片 pick-up 接机 picture 壁画 pillow case 枕套 pillow inner slip 内枕套 pipi ng管道pin 大头针 plastic holder塑料文件袋Please Make Up Room请打扫房间porti on 部分Postal Code (ZIP)邮政编码postcard 名信片 post sta nd邮
