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1、ErieOderSourceDeccderDecoderReceiverEncoderCHAP2DefinecommunicationCommunicationisthetransmissionofinformationandmeaningfromoneindividualorgrouptoanother.Differentiatethe3ModelsofcommunicationLinearmodelofcommunicationNoiseisender*MessageReceiverInteractiveModelsFieldolExperienceFieldofEpertitce1) T
2、ransactionalModelsCONTEXTSTIMESharedField01ExperfenGeComnnjnicfltorAsHeldoEscprience:CommunicatorASymbolicInteractionsBNOISECommunicator-1;i.:,.sf:J.-:.J.-:：.-；：-ICommunicatorFieldofExperienceCONTEXTS1. IdentifytheelementsofcommunicationSender(communicator)receivers(audienee)messageschannelsnoisefee
3、dbackculturalcontextIdentifythedifferenttypesofcommunicationIntrapersonalcommunicationInterpersonalcommunicationGroupCommunicationorganizationalcommunicationInterculturalcommunicationPubliccommunicationMasscommunicationCHAP3OverviewtheoriesoforganizationalcommunicationDefineformalandinformalcommunic
4、ationnetworks.DirectionofformalCommunicationFlowDownward下行沟通-flowsfromamanagertosubordinatescompanymagazinescompanymanualsannualreportstoemployeesnoticeorbulletinboardsUpward上行沟通-flowsfromsubordinatestomanagersreportSuggestionsboxmeetingsinterviewsinformalsocialgatheringsHorizontal-thelateralexchang
5、eofmessagesbetweenpeopleofroughlyequalauthorityInformalcommunicationnetworksinvolvemessagesthatflowinalldirectionsandthroughalllevelsofauthorityExplaininternalandexternalcommunicationAdvertisingPublicrelationsSalescallsPressreleasesSpeeches,andinteractionwithotherorganizationsCHAP4Explainsel-fconcep
6、tandperceptions.Selfconceptishowyouthinkandfeelaboutyourself.HowisYourSel-fconceptformed?ReflectedAppraisals反映评价Socialcomparison社会比较Selfperception自我感受Perceptionishowyoulookatothersandtheworldaroundyou.2. Explainhowselecting,organizing,andinterpretationoccurduringperception.3. Introducecommunicatorss
7、trategies.1. IncreasingyourcredibilityMakeyourobjectivesclearChooseyourcommunicationstyleCHAP5Describetherelationshipbetweenwordsandmeaning.1) Wordsaresymbols.2) Wordsarearbitrary.3) WordsarecontextBound.4) Wordsareculturallybound.2. WordscommunicatedenotativeandconnotativemeaningWordscanbedeveloped
8、andinventedUnderstandhowwordsinfluenceusandourcultureIdentifywordbarriersandknowhowtomanagethem.1. accentBypassingMalapropismAllnessIndexingPolarizationsexistlanguageethnicorraciallybiasedlanguageCHAP8DefineandidentifynonverbalcommunicationTransmissionofmessagesbyamediumotherthanspeechorwriting.Desc
9、ribeeachofthecategoriesofNonverbalcommunicationKinesics(GestureandMovement)PhysicalAppearanceFaceandEyeBehaviorParalanguage(Vocalqualities)Proxemics(personalspace)Haptics(Touch)CHAP9OfferacleardefinitionofcultureTheknowledge,beliefs,values,customs,behaviors,andmoralattitudesofthesocietyinwhichwematu
10、re.1) ExplainsixdimensionsofculturaldifferencesPowerDistanee(High-Low)UneertaintyAvoidanee(High-Low)CollectivismIndividualismMaseulinityFemininityContext(High-Low)Polyehronic-MonochronictimeExplainthewaysyouhavetoimproveintereulturaleommunieationAvoidethnoeentrismavoiddefensivebehaviorbecuriousaboutotherpartsoftheworldbeempathicandunderstandingrespectthepeopleoftheotherculture
