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1、Data & CRM Development ManagerJob descriptionGradeFType of contractPermanentDirectoratePublic Fundraising, Data and Supporter RelationsTeamData & CRMReports toHead of Data & CRMResponsible for2 x Senior Data & CRM Development OfficersLocationFlexible - likely to be hybrid mix of homeworking andtime
2、in Stratford/Cardiff office,Hours35hrs p/wAbout the roleMinds Data and CRM Department empower Mind to be data & insight driven; amplifying the collective impact of our charitable efforts so everyone with a mental health problem has both support and respect.Together, we combine business intelligence,
3、 technology and engagement strategy to modernise our ways of working. Maximising the value we draw from our data to meet strategic business goals we enable an insight driven culture of innovation and continual improvement: harnessing the power of data and technology to achieve our common purpose.We
4、work with our users, technology suppliers, IT & Digital Team, and marketing teams to ensure high quality and trusted data is seamlessly integrated to drive efficiency, effectiveness, and frictionless supporter experiences that connect people to the cause and enable us to raise vital funds to support
5、 Minds work.Our Data and CRM activities seek to improve trust and usability of our data through providing robust Data and CRM Operations, Development, Business Systems Design, and Learning and Adoption; seamlessly integrating data and analytics to remove siloes from our ways of working and improve s
6、upporter experiences.7The Data & CRM Development Manager is a hands-on role that will bring exceptional data and technical skills and experience and will lead the modernisation of our data and CRM capabilities; empowering the digital first approach.Following the successful implementation of Dynamics
7、 365, this role will lead a small team and work with external suppliers to implement and manage a Modern Data Warehouse, Data Integration Platform and transform our data architecture to seamlessly integrate data and analytics to drive an insight driven culture. With a deep understanding of how to im
8、prove data quality, you will have a have a keen eye for detail and ensure high quality, trusted data is delivered to the point of need to drive efficiency and effectiveness.Mind aims to ensure that our strategy and all our activities fully reflect the needs and interests of mental health service use
9、rs, women, black and minority ethnic communities, vulnerable migrants, people who identify as lesbian, gay, bisexual, queer or transgender, and people with physical, cognitive or sensory impairments, with mobility impairments, or with learning difficulties, with full regard to their age, background
10、and personal circumstances. You will be expected to contribute to this aim.Key Responsibilities Leadership To lead the Data & CRM Development Team and apply data and technical expertise to manage our CRM technology stack including Dynamics 365, Azure, Talend and DevOps Develop the departments skills
11、 in providing robust, fit for purpose data solutions that seamlessly integrate data and analytics to drive efficiency, effectiveness and improved user and supporter experiences To support the evolution to a data driven and insight led culture, championing the Data, CRM & Insight StrategyData Warehou
12、sing and Platform Management To manage the modern data warehouse in Azure to ensure it is secure, scalable and performance is optimised Manage Data Security within the Data Platform including aspects of user provision and sharing data Manage the configuration of the Data Platform and any changes req
13、uired To manage source control and code (code management git hub, DevOps) To work collaboratively with IT to ensure robust plans are in place for business continuity and disaster recovery for Dynamics 365 CRM and supporting environments, to include policies and procedures To undertake root cause ana
14、lysis of technical issues and data nonconformity To work collaboratively across the department, with digital, IT and external suppliers to ensure our systems are robust, fit for purpose and scalable Embedding Power BI in Dynamics Implementing, testing and troubleshooting of data driven processes for
15、 technical and non-technical users to create robust and scalable data and insight solutionsData Architecture and Quality To manage and maintain a rolling Data Quality Programme that brings high quality trusted data into the data eco-system and transforms it for use To embed data quality, stewardship
16、, preparation, and cataloguing into data pipelines so that data is connected, sharable and automated and high-quality trusted data is available at the point of need Work collaboratively to ensure data architecture of our data is designed, standardised and documented consistently across all data platforms to ensure data can be used strategically to meet common go
