外贸客户的跟进

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1、We are pleased to have visited your website/直接针对报价开发信不回跟踪 _ (-_-) (_) . *_* o1.问原因Dear Sire,Hope you are fine, my friend.It is regret that I havent receive any information from your side.May I have your idea about our offer? We will try to satisfy you upon receipt of your reply. As we dont want to l

2、ost a good customer like you! If there is anything we can do for you, we shall be more than pleased to do so.Hope we can build good cooperation with you.2.还不回信,一周后问客人不回信的原因.(70%会告诉原因)Dear Sire,Glad to contact you again!Have you kindly check my offer?Hope they are workable for your market! Sorry that

3、 we still dont receive any information from you. I would apprreciate for your any comment about our offer, Including price, quality, sercive. No matter if it is positive answer or not.It is great help for us to meet your requirement.Waiting for your favorable response soon!3.之后,尝试新产品报价,刺激客人的神经. or 询

4、问是否需要其它报价。Dear Sire,good day! My quotation you might have received and considered. Could you kindly advise your comments at your earlier convenience?if the products isnot your are expecting, pls advise me your details requirement,I will re-offer asap.I am of service at any time!注:不同客人换着写邮件,让客人知道公司/产

5、品的存在别缠太紧,10天1封。一询盘泛问所有产品(购买意图一般,继续回复的重点追踪)如下:Could you please send us more information and samples about your products and price list?1.先发送目录,请求选择产品再报价:Dear XXX,Thanks for your inquiry at Made-in-C.We are professional supplier for vacuum pumpat competitive price, located in WenLing City, ZheJiang Pr

6、ovince. (附件挑选主打产品)Here is the attachment with some pictures of our products that may suit your requirements, for more, please check our website, and select the products that youre interested in.We have great interest in developing business with you, May I have any inquiries or comments.we would be g

7、lad to talk in details through MSN:XXX mails or any way you like.2. 发了目录后无回复.直接去函敦促 Dear XXX, Wish everything well with you and your esteemed company ! We are in receipt of your letter dated Aug 10 , and as requested was expressed you catalogue for our vacuum goods . We hope they will reach you in d

8、ue course and help you in making your selection of the products .Contact me with any question or problem. Wish we will promote business as well as friendship! Best wishes !二、询盘针对具体产品(报价后无回复)(需重点跟进) A.1.可提醒买家:Dear XXX,Good morning!Hope you have got a wonderful weekend!For several days no news from yo

9、u, my friend. Now I am writing for reminding you about our offer for item of XXX dated XXX according to your relative inquiry at Made-in-C. Have you got (or checked) the prices or not? Any comments by return will be much appreciated. (产品特色)It will be our big pleasure if have opportunities to service

10、 you in near future. Looking forward to your prompt response, Thanks and best regards, Yours Faithfully XXX(可将第1次发的邮件附在邮件下方提醒买家上次邮件内容).2.过段时间买家还没回复,再发下类邮件再追踪:Dear Sir/ Madam,How are you? Hope everything is ok with you all along.Now I am writing for keeping in touch with you for further business.If a

11、ny new inquiry, welcome here and I will try my best to satisfy you with competitive prices。 By the way, how about your order (or business) with item XXX? If still pending, I would like to offer our latest prices to promote a cooperate with each other.如连续3封邮件发出后仍无回复,那买家可能对产品无兴趣/暂不需要,应暂时搁置,寻找新客户。也有好买家

12、被感动,回复一些关于产品进展的情况,我们千万不可急于求成,应按照客户的提示有针对性得去保持追踪。B.1.也可附件再发一次报价,并如下2次跟进:Dear xxx,Wish you have a nice day!May I ask whether you have received my quotation?Now I am sending it again,if you have any other ideas.Please feel free to contact me.We will do much better if you can give any advices to us.I am

13、 waiting for your reply ASAP.Best regards.2.两次报价后无应,继续询问报价看法:Dear XXx,have you received our quotation of .,If you have any further question,please dont hesitate to contact us.Awaiting for you comment about our quotation.Hope that we can establish a good business relationship with you in the nearest

14、future.your prompt reply will be appreciate.(订单快促成时,客人不回复)邮件如下:先写邮件问清情况,简单询问,如Have you received my P/I, Is there any question or problem with you? 再问何时开L/C 或汇订金过来.。如客户没回复,那你应该(很有必要)打个电话过去问清情况,是价格问题还是临时发生改变? 客户是中间商,还在等最终客户的确认?还是其它问题?然后根据情况做一些措施看能否挽回这一张订单。最终的长时跟进,如仍没回复,可在1个月后再写信。 第一种:Dear XX,Now I am

15、writing for keeping in touch with you for further business.If any new inquiry, welcome here and I will try my best to satisfy you well withcomptetitive prices as per your request. By the way, how about your order (or business) with item *? If still pending I would like to offer our latest prices to promote an opportunity to cooperate with each other. Thanks and best regards第二种:Dear XX,Hope everything goes well with you and your business !Tks for your inquiry dated on *, this is Sherry Hong from(your c

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