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1、酒店常用英语-日常服务Daily Service 日常服务- (Knocking at the door.)-(敲门。)-May I come in?-我可以进来吗?-Come in, please.-请进。-Please not come in.-请不要进来。-Just a moment (a minute), please.-请稍等一下。-Im sorry to disturb you.May I clean the room, sir?-对不起打扰你了，我来打扫一下房间好吗?-All right.Come in, please.-好的，请进来。-Please clean it when
2、I am out.-我马上要出去，请等一会儿打扫。-May I change the water of the thermos now?-我现在可以换水吗?-Yes, please.-请换吧。-Some of my friends will come and see me this afternoon.Will you please give me some more hot bottles and tea cups?-下午我有几位朋友来访，请给加些热水瓶和茶杯。-Well, well send tea into the room when the visitors come.-好，客人来访我
3、们会端茶进来的。-By the way, is there any mail for me?-顺便一下，有我的邮件吗?-No.If there is, Ill give it to you in time.-没有。如果有的话，我会及时给你送来的。-Why did you come in without my permission?-你为什么没经我允许就进来了?-Its my negligence.I beg your pardon.-我疏忽了，请你原谅。-I come and make the bed.Shall I do it now or later?-我来做夜床，你看是现在做还是等会儿做
4、?-Since you have come, you may do it now?-既然来了，现在就做吧。-Heres your clean laundry.youd better check it.-衣服洗好了，请您过目。-I am collecting the fee of the long distance call.-我来收长途电话费。-This is the bill for the room rent of half a day.-这是补半天房金的帐单。-Here is a telegram for you.-这儿有一封你的电报。-Why is it unsealed?-它怎么被拆
5、开了?-Because there is no name of the receiver on the envelope,therefore the clerk unsealed it in order to find out the name of the receiver.-因为电报封面没有收报人姓名，服务台为了查对姓名而拆开的。-Have you lost anything today, sir?-先生，你今天丢过什么东西吗?-Yes, a wallet.Im looking for it now.-丢了一只皮夹子，我正在找呢。-What is there in the wallet?-
6、皮夹子里有些什么?-My daughters photo and some money.-有一张我女儿的照片，还有一些钱。-Look, is this wallet yours?-看，这只皮夹子是不是你的?-Yes, its mine.Thank you ever so much.-是我的，太感谢你了。-I want to borrow China Daily of these days.-我要看这几天的中国日报。-Please get some copise of China Pictorial for me.-请拿几份中国日报给我。-Please bring some chairs for
7、 me.-请拿几把椅子来。-Please get me some soap.-卫生间的肥皂要添了。-The slippers are wornout.Change them for me, please.-拖鞋坏了，请给换一双。-Get a hot-water bottle, please.-请拿一只热水瓶给我。-I feel a bit cold when I sleep.Please get me a blanket.-我睡得有点冷，请给我加一条毯子。-I need another pillow.-我需要加一只枕头。-All right, Ill get it for you right
8、away.-好的，我就去拿。-Just a moment, Ill do it right now.-请稍等一下，我马上给你办好。-Excuse me.-对不起。-I am sorry.-很抱歉。-I beg your pardon.-请你原谅。-Pardon me for interrupting.-对不起打扰你们了。-Please excuse me for coming so late.-请原谅我来迟了。-Im sorry I was so careless.-很抱歉我太粗心了。服务台常用词汇management经营、管理marketprice市价cashiersdesk兑换处coin硬
9、币accountingdesk帐务处check_outtime退房时间voucher证件pricelist价目表check,cheque支票sign(动)签字interest利息form表格reservation预订receptiondesk接待处tip小费reservationdesk预订处luggageoffice行李房perthousand千分之spare(形)多余的postpone(动)延期cancel(动)取消travellerscheque旅行支票pay(动)付款fill(动)填写administration管理、经营note纸币registrationdesk入宿登记处lobby
10、前厅luggagerack行李架visitcard名片identificationcard身份证rateofexchange兑换率conversionrate换算率charge(动)收费bill帐单changemoney换钱procedure手续、程序informationdesk问询处luggagelabel行李标签overbooking超额订房percent百分之reasonable(形)合理的cash(动)兑换keep(动)保留、保存bankdraft汇票accept(动)接受procedurefee手续费fillintheform填表 电讯服务operator电话员housephone
11、内部电话specialline专线dialanumber拨号码holdtheline别挂电话cantputsomebodythrough接不通ordinarytelegram普通电话receiver听筒cityphone城市电话telephonenumber电话号码replacethephone挂上电话Line,please.请接外线。Thelineisbusy(engaged)占线。sendatelegram(cable)发电报longdistance长途电话telephonedirectory电话簿callsomebodyup打电话给某人canthearsomebody听不见cantget
12、through打不通inlandtelegram国内电报ordinarymail平信switchboard交换台centralexchange电话总局Theconnectionisbad.听不清。expresstelegram加快电报specialdespatch专电registeredfee挂号邮资postcard明信片客房设备、用品escalator自动楼梯bookshelf书架groundfloor(英)底，层，一楼cabinet橱柜switch开关venetianblind百叶窗帘curtain窗帘wastebasket字纸篓teatrolley活动茶几nighttable床头柜fir
13、stfloor(英)二楼，(美)一楼foldingscreen屏风hanger挂钩plug插头wall_plate壁上挂盘Chinesepainting国画elevator,lift电梯drawer抽屉secondfloor(英)三楼，(美)二楼spring弹簧cushion靠垫，垫子socket插座，插口sitting_room起居室voltage电压floor楼层，地板carpentry(总称)木器teatable茶几bedclothes床上用品quilt被子mattress床垫thermos热水瓶transformer变压器欢迎和问候语：1、Good morning(afternoon
14、, evening) , sir(madam)早上（下午、晚上）好，先生（夫人）。2、How do you do?您好！（初次见面）Glad to meet you .很高兴见到您。3、How are you?您好吗？Fine , Thanks . And you ?很好，谢谢。您好吗？4、Welcome to our hotel (restaurant , shop).欢迎到我们宾馆（餐厅、商店）来。5、Wish you a most pleasant stay in our hotel .愿您在我们宾馆过得愉快。6、I hope you will enjoy your stay with us.希望您在我们宾馆过得愉快。（客人刚入店时）I hope you are enjoying your stay with us.希望您在我们宾馆过得愉快。（客人在饭店逗留期间）I hope you have enjoyed your stay with us.希望您在我们宾馆过得愉快。（客人离店时）7、Have a good time!祝您过得愉快！电话用语：8、*hotel , front desk . Can I help
