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1、QualificationstoPutonaResumeforCustomerService Customer service positions belong to millions of people the world over. Jobs held in the customer service field range from the retail industry to restaurants, Fortune 500 companies and cruise ships. These positions require plenty of interaction with the
2、 public, so possessing a friendly disposition and the ability to communicate effectively are basic requirements. Within two to three years of customer service training, employees should then develop satisfactory problem-solving skills that require little supervision. Each of these skill sets are att
3、ractive to employers seeking customer service representatives, or CSRs, but are also essential, transferable skills that benefit a wide variety of industries.Communication Skillscomet 彗星 space (outer space) 太空，外层空间 spacecraft (spaceship) 宇宙飞船 spaceman ( astronaut) 宇航员，航天员 space suit 宇航服，航天服 space sh
4、uttle 航天飞机 space telescope空间望远镜 astronaut 宇航员 star 恒星 stellar 恒星的 intergalactic 星系间的 interstellar 恒星间的 interplanetary 行星间的 asteroid 小行星 nebula 星云 space debris 太空垃圾 ammonia 氨 corona 日冕 chromosphere 色球 photosphere 色球层 convection zone 对流层 vacuum 真空 infrared ray 红外线 chondrite 球粒 absolute magnitude 绝对量级
5、radiation 辐射 emission 发射，散发 high-resolution 高清楚度 interferometer 干扰仪Well, it depends on whether everything goes well around me. If things go smooth, then I will be less likely to be influenced by the environment. I will be in a good mood if I can get a high score in important examinations, be if sunn
6、y or rainy. But if I have problems at work or relationship, then I prefer the sunny day, because I feel more frustrated and depressed when it is raining cats and dogs outside. Almost any industry, but particularly the customer service industry, requires that potential candidates and employees posses
7、s excellent written and verbal communication skills. These positions involve a great deal of customer contact, and an employee must be able to express company interests and services clearly and effectively. Adding your skill of effective communication to your resume is highly recommended to enter in
8、to this field.Problem-Solving SkillsAcknowledgement letter = This letter is meant to thank the reader for something they did for you in the could simply be saying thanks for receiving something the reader sent or maybe thanking them for their help with something. This type of letter is not required
9、in a business environment, but it is appreciated.What if such cases were to continue toincrease? Well, all of Chinas food exports will dropin fact it already didto such a level that no other countries would want to buy from China anymore. Now,this would be terrible for Chinas economy in the long run
10、. So I think this lawcame at a crucial time. Problem-solving skills tend to develop over time as you encounter different occupational obstacles and deal with a diverse set of people. Some people have the natural ability to diffuse issues, but this skill set can be cultivated with enough experience.
11、Remaining calm in stressful situations-such as customer complaints and disputes with colleagues-is an asset that sets skilled customer service representatives apart. Also, being a solutions-oriented CSR increases your chances of being an effective problem solver. Adding this skill to your resume sho
12、ws an employer that you are able to handle the multi-faceted expectations of a customer-service representative.Computer Savvy Customer service positions typically require an individual to possess at least basic computer skills and knowledge. More specialized CSRs, such as those who work in accounts
13、payable departments, must possess more advanced computer skills, such as typing a minimum number of words per minute. Familiarity with software programs like Microsoft Office Suite, which include Excel and PowerPoint, are worthwhile additions to a resume. Also, exclusive, company-wide programs with
14、which you have experience are also recommended to list on your resume.Exceeding Customer ExpectationsReversed Inglewood stores downward spiral by overhauling systems, processes, training programs and personnel. Corrected issues such as internal theft, lagging customer service and poor morale. If you
15、 can attest to consistently exceeding customer expectations, it would be vital to add this to your resume. Many companies, such as Enterprise Rent-A-Car, have a built-in policy that trains their staff to go above and beyond their customer service duties to distinguish the company from its competitio
16、n. While some companies may not require exceeding customer expectations, it is a good idea for an individual who desires a career in customer service to develop the ability to anticipate and exceed what the customer asks of them. Anticipating needs shows the client that you are concerned about their experience with your product or service, which often encourages return business.
