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1、STANDARD OPERATING PROCEDURE标准操作程序HOW TO SHAMPOO A CARPET怎样清洁地毯Task Number: 任务号:PA-0001Department: 部门:Housekeeping客房部Date Issued: 制定日期:August 20052005年8月Guest Expectation: 客人期望:I expect that carpets are clean and regularly shampooed. Carpets are a breeding ground for dust mites and other small inspe
2、cts. Some sections of carpets are also subject to high traffic and wear faster. I expect regular shampooing to protect and uphold the quality of carpets. 我希望酒店使用清洁剂清洗地毯,使其干净。地毯容易沾染灰尘及其它小的垃圾物，有些地方的地毯使用相当频繁，所以我希望酒店有计划的使用清洁剂清洗地毯,这样能保护并维持地毯的质量Time to Train:培训时间 :25 minutes25分钟Why is this task important
3、for you and our guests? 为什么这项工作对客人和我们都很重要？Answers:回答:1. I can increase the GSTS score. 可以增进客人的满意度.2. It shows my professionalism. 展示我们的专业3. I understand that cleanliness is important for the image of our hotel. 地毯的清洁对酒店的形象很重要.WHAT/STEPS什么/步骤HOW/ STANDARDS如何做/标准TRAINING QUESTIONS培训问题1) Preparation 准备
4、Check the machine and ensure all accessories are prepared. 检查机器并确认所有的用品都已准备好Get carpet shampoo, signage, a pail and some cleaning cloths.准备清洁剂、标示牌、桶和清洁布Why do I need to check the machine functionFirst?为什么我首先要检查机器的性能？ 2) Remove furniture移动家具Remove as much furniture as possible and vacuum the carpet.尽
5、可能的把家具移开，使地毯空置。Why do I need to remove furniture?为什么我要移开家具？3) Dilute Chemical稀释清洁剂Dilute carpet shampoo with hot water in a pail, follow dilution rate.在桶里用热水稀释清洁剂，参考稀释标准。Why do I need to dilute the shampoo with hot water?为什么我要用热水稀释清洁剂？4) Shampoo the carpet清洗地毯Prepare the carpet extractor and accesso
6、ries.准备地毯清洗机和其它用品。Put shampoo solution into the solution tank. Turn on the three buttons, brush, shampoo jet and vacuum.将清洁剂放入水箱内。打开刷子、水箱喷洒和抽吸三个按钮打开Pull the carpet extractor in a straight line over a length of one and half meters. 将机器在范围在1.5米的直线上运行。Turn off the shampoo jet and run the machine over t
7、he same area twice to vacuum the shampoo.关掉水箱喷洒，将机器在相同的地方运行两次，使清洁剂均匀洒在地毯上。 Do not pull the machine too fast; ensure regular speed.注意机器不要运行过快，速度要均匀。When first row is completed, move the machine to cover the next row ensuring you overlap the first row.第一次运行完后，注意第二次运行要完全覆盖第一次运行的范围。STOP USING THE MACHIN
8、E IF ANY SMELL OR BURN ACCURES!如果有任何异味请立即关闭机器。Why do I need to turn on three button?为什么我要打开三个按钮？Why do I need to keep this technique?为什么要按照这项技术执行？Why do I have to shampoo, and vacuum twice?为什么要使用清洁剂，并真空两次？Why can I not speed up the process?为什么运行不能过快？Why do I need to keep this system?为什么我要按照标准执行？5) C
9、ompletion结束When shampooing is completed, use damp cloth and clean all the wooden skirting.清洁结束后用湿布清洁木制地脚线。Why do I need to clean the wooden skirting with a clean cloth?为什么要用布清洁木制地脚线？6) Clean and store equipment清洁和存放用具Clear the solution tank and clean accessories before returning them to the store. 在
10、存放之前清洁水箱和其它用具。Clean and dry the pail and signage and place them in the store in an orderly manner.清洁桶和标示牌，并按序放入仓库。Tips: Do not shampoo the carpet too often as it will shorten the lifespan of the carpet. 提示：过于频繁地清洁地毯会缩短地毯的使用寿命。Do spot cleaning when necessary.必要时做地毯去污Why do I need to clear the tank wh
11、en I am using the cleaner again?当重新使用机器时时应清洁水箱Why do I have to place these items in a orderly manner?为什么需要将设备按照标准存放Why do I shorten the lifespan?为什么会造成减短地毯的使用寿命？Why is spot cleaning better?为什么要按序存放用品？7) Report defects报告To report immediately of any maintenance problem is found while cleaning.在清洁期间有任何
12、问题需要立即报告。Why do I have to report immediately?为什么我要立即报告？Summary questions: 问题概述：1. What is important during the preparation process? 在准备期间重要之处是什么?2. Can I clean around furniture? 我能围绕家具清洁地毯吗?3. Why do I need to dilute the chemical with hot water? 为什么我要用热水清洁地毯?4. What do I have to do before really completing the task? 在完成之前我必须做什么?5. What is important before cleaning and storing the equipment? 在清洁和存放用品之前重要之处是什么?6. Do I have to shampoo the carpet once or twice? 我需要一次或者两次喷洒清洁剂?Now ask the trainee to practice the task from start to end to test competency. 现在由培训生按照步骤从头到位进行实践操作并做测试。
