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1、进来！完美金典2011年最全面酒店英语培训资料大全餐饮,中西餐、酒水、前台接待、礼宾前台接待英语Front_Desk_EnglishPart IConversational English for ReceptionistsvSituational DialoguesMaking Rooms Reservations2Checking In4Changing Rooms6Answering Inquiries7Helping to Look for Someone7Helping to Looking for Baggage8Receiving Visitors8Giving Other Se
2、rvices9vCommonly Used Expressions10Part IIConversational English for CashiersvSituational DialoguesExchanging Money11Setting a Bill by Cash12Setting a Bill by Credit Card12Setting a Bill by Travelers Cheques13Separating Bills13Checking the Items14vCommonly Used Expressions14Part IConversational Engl
3、ish for ReceptionistsSituational DialoguesMaking Rooms ReservationsDialogue One: Walk In GuestReceptionist: Good morning, Madam. May I help you?Guest: Good morning. Id like to reserve some rooms for a (tourist) party.Receptionist: Certainly. We have various types of room. We have king-size bed singl
4、e rooms, double rooms and suites, etc. Which kind of room would you like to reserve? Here is the tariff to ourhotel.Guest: Thats great. Id like to book three Premier single Rooms, five double rooms and two Grand Premier Suites.Receptionist: Yes, madam. For which dates would you like to book the room
5、s please?Guest: From tomorrow till 28th. Thats five days in all.Receptionist: I see. Now please fill out the form .Guest: Here you are. Is everything done?Receptionist: Yes, Ms. XX, a deposit of US$1,000 is required to confirm this booking.Guest: No problem. Here you are.Receptionist: Thank you. Ple
6、ase keep this receipt for check in tomorrow morning.Guest: Thank you. By the way, is there any preferential rate for the party?Receptionist: Yes, there is a 10 percent discount.Guest: Thats wonderful. Thank you very much.Receptionist: Youre welcome. I hope all of you will have a nice stay here.Dialo
7、gue Two(Regular Guest- incoming call)Receptionist: Good afternoon, Reception. May I help you?Guest: Good afternoon. Id like to make a reservation at your hotel.Receptionist: Certainly. May I have your name, please?Guest: Yes, it is Blake, John Blake.Receptionist: Thank you. Mr. Blake, glad to hear f
8、rom you again! When would you like to reserve the room for and how many nights will you stay?Guest: From May 10 to 16, seven nights.Receptionist: How many guests will there be?Guest: Well be four altogether.Receptionist: All right. What kinds of rooms would you like?Guest: Two single rooms and one d
9、ouble room.Receptionist: Mr. Blake, would you prefer the rooms facing the golf course as usual?Guest: I think I prefer the rooms facing the golf course.Receptionist: No problem. By the way, what time will you arrive?Guest: About 4 (oclock) pm.Receptionist: Very good. See you on May 10.Guest: See you
10、 then.Dialogue ThreeReceptionist: Good evening, sir. May I help you?Guest: Id like a single room for two nights.Receptionist: Have you made any reservation with us?Guest: Im sorry I havent.Receptionist: Im sorry to tell you that all the rooms are fully booked. There are no vacant rooms. It is the bu
11、sy season for golfing.Guest: Can you recommend another hotel for me?Receptionist: Let me phone Hotel Palais Royale(名冠金凯悦) You are lucky, sir. The hotel is not full.Guest: Could you tell me how to get there?Receptionist: It would be more convenient to take a taxi to get there.Guest: How long does it
12、take?Reception: Its just about 15 minutes drive.Guest: Yes, I need a taxi. Thank you. Receptionist: Youre welcome. Just a moment please, Ill get our bellboy here to help you right away.Dialogue FourReceptionist: Good morning, sir. What can I do for you?Guest: May I ask you some questions?Receptionis
13、t: Yes, please. How can I help you? Guest: Ive booked a single room for five nights, but I want to extend my reservation for two nights longer. In addition, Id like to move to a Premier Suite.Receptionist: May I have your name, please?Guest: My names Johnson.Receptionist: Let me check the registry.
14、Oh, yes, Mr. Johnson, no problem, Ill change it for you right away.Guest: When shall I go through the procedures?Receptionist: You may do it now.Guest: Im sorry to trouble you.Receptionist: No trouble at all, Heres your new room card Rm 5068, and please sign here.Checking InDialogue OneReceptionist: Good evening! Welcome to Mission Hills. What can I do for you, sir?Guest: Yes, I have a reservation with you.Receptionist:
