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1、2011年英语四级考试仔细阅读练习(32)(含28 2011英语四六级进入备考阶段，毕业编辑整理六级备考资料供大家参考，祝大家取得好成绩！ Passage Four 总结大全 /html/zongjie/ Questions 26 to 30 are based on the following passage. In recent years, Israeli consumers have grown more demanding as theyve become wealthier and more worldly-wise. Foreign travel is a national pa
2、ssion; this summer alone, one in 10 citizens will go abroad. Exposed to higher standards of service elsewhere, Israelis are returning home expecting the same. American firms have also begun arriving in large numbers. Chains such as KFC, McDonalds and Pizza Hut are setting a new standard of customer
3、service, using strict employee training and constant monitoring to ensure the friendliness of frontline staff. Even the American habit of telling departing customers to “Have a nice day” has caught on all over Israel. “Nobody wakes up in the morning and says, Lets be nicer,” says Itsik Cohen, direct
4、or of a consulting firm. “Nothing happens without competition.” 开题报告 /html/lunwenzhidao/kaitibaogao/ Privatization, or the threat of it, is a motivation as well. Monopolies (垄断者) that until recently have been free to take their customers for granted now fear what Michael Perry, a marketing professor
5、, calls “the revengeful (报复的) consumer.” When the government opened up competition with Bezaq, the phone company, its international branch lost 40% of its market share, even while offering competitive rates. Says Perry, “People wanted revenge for all the years of bad service.” The electric company,
6、whose monopoly may be short-lived, has suddenly mopped requiring users to wait half a day for a repairman. Now, appointments are scheduled to the half-hour. The graceless El Al Airlines, which is already at auction (拍卖), has retrained its employees to emphasize service and is boasting about the resu
7、lts in an ad campaign with the slogan, “You can feel the change in the air.” For the first time, praise outnumbers complaints on customer survey sheets. 思想汇报 /sixianghuibao/26. It may be inferred from the passage that _. 简历大全 /html/jianli/A) customer service in Israel is now improving 论文代写B) wealthy
8、 Israeli customers are hard to please 论文代写C) the tourist industry has brought chain stores to Israel 毕业D) Israeli customers prefer foreign products to domestic ones 总结大全 /html/zongjie/27. In the authors view, higher service standards are impossible in Israel _. 总结大全 /html/zongjie/A) if customer comp
9、laints go unnoticed by the management 开题报告 /html/lunwenzhidao/kaitibaogao/ B) unless foreign companies are introduced in greater numbers 毕业C) if theres no competition among companies 开题报告 /html/lunwenzhidao/kaitibaogao/D) without strict routine training of employees 总结大全 /html/zongjie/ 28. If someon
10、e in Israel today needs a repairman in case of a power failure, _. 思想汇报 /sixianghuibao/A) they can have it fixed in no time 思想汇报 /sixianghuibao/ B) its no longer necessary to make an appointmentC) the appointment takes only half a day to make 思想汇报 /sixianghuibao/D) they only have to wait half an hou
11、r at most 毕业29. The example of El A1 Airlines shows that _. 总结大全 /html/zongjie/A) revengeful customers are a threat to the monopoly of enterprises B) an ad campaign is a way out for enterprises in financial difficulty 思想汇报 /sixianghuibao/ C) a good slogan has great potential for improving service 思想
12、汇报 /sixianghuibao/D) staff retraining is essential for better service30. Why did Bezaqs international branch lose 40% of its market share?A) Because the rates it offered were not competitive enough. B) Because customers were dissatisfied with its past service. 开题报告 /html/lunwenzhidao/kaitibaogao/ C) Because the service offered by its competitors was far better. 毕业论文D) Because it no longer received any support from the government. 作文 /zuowen/ Unit 8 论文代写11. A 12. C 13. B 14.D 15. A16. A 17. B 18. D 19.B 20. D 论文代写 21. D 22. C 23. C 24.B 25. A 论文代写26. A 27. C 28. A 29.A 30. B 论文代写
