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1、表格编号（Form NO.）：FM-620-14 （2013年 度 培 训 计 划2013 enterprise annual training plan序号Serial NO.培训主题或课程名称Course title课时Period讲师Lecturer受训者Training object安排地点Training place计划时间Schedule实际时间（持续培训记录）Training record1经营理念与目标Operation principle and target1石荣全体职员展厅2013-2-222目标实施管理办法Management method for target imp
2、lementation2喻军全体职员展厅2013-2-223高效执行力Efficient Executive ability 1喻军全体职员展厅2013-2-224时间管理Time management1喻军全体职员展厅2013-2-2258S管理8S management2喻军全体职员展厅2013-2-126健奥人身体语言规范Body language standard of Genial Staff1喻军全体职员展厅2013-2-227ISO13485：2003基础知识Basic knowledge of ISO13485：20031喻军全体职员展厅2013-2-238质量手册Qualit
3、y Manual3喻军全体职员展厅2013-2-239团队协作Teamwork2喻军全体职员展厅2013-2-2310卓越服务用语Excellent service terms1喻军全体职员展厅2013-2-23序号Serial NO.培训主题或课程名称Course title课时Period讲师Lecturer受训者Training object安排地点Training place计划时间Schedule实际时间（持续培训记录）Training record11展厅/吧台管理规定Mangement regulations of showroon/counter1喻军业务/客服/文控展厅201
4、3-2-2312经营智慧Operational wisdom2石荣部门经理以上展厅2013-2-2413公司培训制度Company training system2石荣部门主管培训讲师展厅2013-2-2414口才与演讲Eloquence and Lecture2石荣部门经理培训讲师展厅2013-2-2415客户接待流程Customer receptionist procedure2喻军业务客服生产开发质管司机展厅2013-2-2416生产设备操作规范Operation standard of production equipment1刘宇锋生产展厅/车间2013-2-1217车间管理制度Ma
5、nagement system of workshop1喻军生产展厅/车间2013-2-1218进料制程最终检验规范Standard of material feeding/processing/final inspection2刘宇锋质管展厅2013-2-2519宿舍管理规定 Dormitory management regulations1喻军生产部员工展厅2013-2-1220程序文件program file4喻军全体职员展厅2013-3-621表单运用Usage of form2喻军全体职员展厅2013-3-6序号Serial NO.培训主题或课程名称Course title课时Per
6、iod讲师Lecturer受训者Training object安排地点Training place计划时间Schedule实际时间（持续培训记录）Training record22商务礼仪Business Etiquette2喻军业务客服行政人事展厅2013-3-623电子物料基础知识1周伟其开发质管工厂会议室2013-2-1224优秀员工评选规范Selection standard of top performer1喻军生产质管开发工厂会议室2013-3-1325办公设备操作规范Operational standard of office equipment1喻军业务/文职展厅2013-3-
7、1326公司VI手册Company VI manual1石荣设计/业务/客服展厅2013-3-1327仓库管理Warehouse management1石荣财务/仓管公司会议室2013-3-1328财务制度及相关法律法规Financial regulations and related laws and regulation1石荣财务会议室2013-3-2029采购谈判技巧Negotiation skill of purchase1石荣采购会议室2013-3-2030最新电子技术Latest electronic technique2石荣开发质管会议室2013-3-2031业务流程Busine
8、ss procedure2喻军业务客服展厅2013-3-27序号Serial NO.培训主题或课程名称Course title课时Period讲师Lecturer受训者Training object安排地点Training place计划时间Schedule实际时间（持续培训记录）Training record32成功客服successful customer service2石静霞业务客服展厅2013-3-2733电话使用规范Standard of Phone call1喻军业务客服文职展厅2013-3-2734客户拜访礼仪Etiquette of customer visit1罗花业务客服
9、展厅2013-3-2735客户异议处理Handle of customer objection1罗花业务客服展厅2013-3-2736业务管理制度Business management system1喻军业务/客服展厅2013-3-3037健奥行为规范Genial behavioral norms2喻军全体职员展厅2013-3-3138资金/现金/费用管理 Management of fund/cash/expenses1喻军全体职员展厅2013-3-3139人力资源开发HR development2石荣部门主管会议室2013-3-3140营销知识与技巧Marketing and skill2
10、石荣业务/客服展厅2013-4-341业务洽谈系统System of business negotiation4石荣业务客服展厅2013-4-342绿色植物养护规范Maintenance Standard of green plants1喻军业务文职展厅2013-4-10序号Serial NO.培训主题或课程名称Course title课时Period讲师Lecturer受训者Training object安排地点Training place计划时间Schedule实际时间（持续培训记录）Training record43公司网站管理规定Management regulations of Co
11、mpany website1刘伟业务客服展厅2013-4-1044产品质量法Product quality inspection1石荣业务/客服/仓库/生产质管工厂会议室2013-4-3045出厂产品管理规定Management regulation of product manufactured1喻军业务/仓库质管展厅2013-4-3046顾客财产管理规定Management regulation of customer property1喻军业务开发质管展厅2013-4-3047物流管理方法Logistics management method1石荣仓库会议室2013-4-3048医疗急救
12、手册First aid manual1刘效忠全体职员展厅2013-5-3149安全紧急预案Safety and emergency plan1喻军全体职员展厅2013-5-3150消防安全知识灭火器使用管理规定Fire safety knowledge and Usage and management regulation of extinguisher1喻军全体职员展厅2013-2-12序号Serial NO.培训主题或课程名称Course title课时Period讲师Lecturer受训者Training object安排地点Training place计划时间Schedule实际时间（持续培训记录）Training record51恒温槽操作规程Constant slot operation procedures1叶俊强生产部员工车间2013-3-2652热压机操作规程Thermal-pressing machine operation procedures1叶俊强生产部员工车间2013-3-2653浸锡炉操作规程Soak tin stove operation procedures1安永建生产部员工
