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1、Chapter 19 Organizational Change and Stress ManagementMULTIPLE CHOICE1.Which of the following is not a primary force for change in organizations?a. technologyb. economic shocksc. decreasing skill setsd. social trendse. the nature of the workforce2.Phrases such as “more cultural diversity,” “many new
2、 entrants with inadequate skills,” and “increase in aging workers” are all examples of what force for change?a.technologyb.world politicsc.nature of the work forced.social petition3.An example of change in the nature of competition is _.a. growth of e-commerceb. collapse of Enron Corporationc. IraqU
3、.S. ward. increased interest in urban livinge. a decrease in interest rates4.Change activities that _ are and goal oriented are termed planned change.a.intentional b.discretionary c.randomd.reflexivee.restorative 5.Resistance to change can be positive because _.a. it provides a degree of stability t
4、o behavior and productivityb. without some resistance, OB would take on characteristics of chaotic randomnessc. resistance can be a source of functional conflictd. all of the abovee. none of the above6.It is easiest for management to deal with resistance when it is _.a.covertb.deferredc.passived.imp
5、licite.overt 7.An example of a source of individual resistance to change is _.a.inertiab.structural inertiac.a habitd.threat to expertisee.a policy conflict8.Which of the following is not a source of individual resistance to change?a.habitb.securityc.fear of the unknownd.inertiae.economic factors9.A
6、ll of the following are sources of organizational resistance to change except _.a.structural inertiab.securityc.limited focus of changed.threat to established power relationshipse.group inertia 10._ is a source of organizational resistance.a.structural motionb.securityc.unlimited focus of changed.su
7、pport of established power relationshipse.threat to resource allocations 11.Which one of the following is not listed as a tactic for dealing with resistance to change?a.accelerationb.manipulationc.participationd.cooptatione.education12.Which tactic for overcoming resistance to change basically assum
8、es that the source of resistance lies in misinformation?a. training and developmentb. facilitation and supporteducation and communicationonteaching and advancementc.d. teaching and advancemente. cooptation and manipulation13.Exchanging something of value for a lessening of resistance to change is be
9、st defined by which of the following tactics?a.conciliationb.negotiationc.cooptationd.manipulation e.reifying 14.If individuals resisting change are included in making change decisions in an attempt to gain their support, this approach is called _.a.cooptationb.exploitationc.manipulationd.coercione.
10、education15.Using covert influence to overcome resistance to change is called _.a.negotiationb.cooptationc.educationd.coercione.manipulation 16.The application of direct threats or force upon resisters is called _.a.exploitationb.cooptationc.manipulationd.coercione.destruction17.To move from equilib
11、rium, Lewin suggests _ forces.a. decreasing restrainingb. increasing compellingc. decreasing drivingd. all of the abovee. none of the above18._ is a change process based on systematic collection of data and selection of a change action based on what the analyzed data indicate.a.Organizational develo
12、pmentb.Action researchc.Planned changed.Process consultatione.Organizational restructuring 19.The step in the action research process where information is gathered about problems, concerns, and needed changes is known as the _ stage.a.feedbackb.evaluationc.diagnosisd.actione.prognosis20.All of the f
13、ollowing are steps in the process of action research except _.a.diagnosisb.formingc.feedbackd.actione.evaluation21.In the process of action research, diagnosis is followed by _.a. feedbackb. analysisc. actiond. evaluatione. re-evaluation22.Which of the following is considered a benefit of action res
14、earch for an organization?a. Employees can carry out the specific actions to correct the problems identified.b. It is problem focused.c. It is solution centered.d. It is simple to implement.e. It has no financial costs associated with it.23._ encompasses a collection of planned-change interventions built on humanistic-democratic values that seek to improve organizational effectiveness and employee well-being.a. Organizational developmentb. Reflected changec. Process consultationd. Action researche. Economic validi
