亚马逊邮件必须在24小时内答复，否则会有也许被投诉，最后导致封号每天需要登陆店铺页面，看与否有邮件需要答复，各个账号之间为了避免关联，每个电脑只能登陆相应的账号，不能在同一台电脑上同步登陆两个账号， 这样会被亚马逊检测到违背有关的规定售前邮件注意事项：1. 客户询问产品的价格，产品的有关信息，以及我们的近来的优惠活动，我们需要根据店铺产品的信息回答For example,Customer: I want to know size of the shoes and do you have any promotion activities for the shoes? Please reply to my email.Customer service: Thank you for your email and I would like to answer your question. After check our item image, we have the size 34, size 35, size 36 and till to size 38. You could read the detail of the item information on our store and choose the suitable size as you wish. Recently, we have promotion activities such as 5% discounts if you are the new customer. Once you decide to buy it, please place the order. Thank you for your supporting.2. 产品的上传， 整顿产品的核心字，以及如何做好站内营销，产品的编辑，以及图片的大小的解决。
售中工作一方面需要核对订单， 看看客户下单的产品与否与我们仓库需要发货的产品一致，避免颜色，数量，型号发错货，另一方面需要看那些产品近来热销，需要加大投放广告的力度，那些产品需要下架， 调节相应产品的价格管理库存， 解决有关投诉A-Z, 以及差评售后邮件答复1. 解决售中邮件的模板， 我们需要注意的及时解决客户的问题，予以恰当的答复，避免客户气愤给我们投诉，变成A-Z, 如下是遇到多种状况的应对状况解决return request客户想要退货， 一方面需要确认与否是产品问题， 需要客户拍照，如果是产品自身的问题， 可以询问客户能否赔付少量金额作为补偿，如果客户不批准， 可以增长赔付金额，如果客户还是不批准， 那就问客户选择退货重新发产品还是直接退货退款， 这个过程中我们需要理解这个产品退货的运费多少， 我们与否值得让她退货， 退货之后， 我们需要一方面让客户把退货的快递单号给我们， 等到产品退到仓库之后， 我们可以根据客户的需要， 予以她们退款或者重新发货具体模板如下：让买家拍照片：Dear customer,I have received your email and you said the product has some problem. Sorry to hear about this thing. Could you please take the picture about it and we will contact our warehouse employee about your situation, and then give you a feedback soon. Thank you for your cooperation.由于产品的质量问题，给买家部门补偿Dear customer, I apologize for the quality problem of the product due to shipping carrier’s carefulness during the shipping process. We found it is not worthwhile to return the product for the problem does not the influence the usage of the chair. We will give you 5$ for the compensation and would you please keep the item? Thank you for your understanding.买家回绝补偿， 想要退货换货Dear customer,Sorry for this thing that brings you trouble. Since you want to get the replacement and we need you first the return the item to our warehouse. Please tell us the tracking number once you return it. And we will send you the new one after we receive the return product. Thank you for your cooperation.买家想要退款Dear customer, I am sorry for the trouble that brings to you. I will help you. As for you want to get the refund, please return the item first and give us the tracking number and once we receive the item, we will refund you immediately. Thank you for your cooperation and patience.买家已经下单，货已经发出去了，没有追踪号时，买家发邮件来查询这件货的状况，答复买家的邮件模板。
Dear customer,Sorry for disturbing you, we have shipped out your item and the shipping information may not update so promptly. International shipping information may not update so prompt, usually it takes around 7-15 days for shipping. Could you please keep your patience and wait for a few more days? We will keep tracking for you, any news we will inform you as soon as possible.Your understanding will be highly appreciated.买家没有收到货，告诉买家追踪号Dear customer,Sorry for disturbing you, we tracked your shipping. The package is now on the way to your place (it is now reaching your local post office). The tracking number is xxxx and you could track the package according to the number. Could you please keep your patience and wait for a few more days? We will keep tracking for you, any news we will inform you as soon as possible.Your understanding will be highly appreciated.Best regards尺码不合适， 建议买家送给别人Dear buyer，Thank you so much for your great support on us. I am sorry for the inconvenience and that the swimming suit did not fit you. Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this? Just suggestion, if you insist on returning it back, we will go to the further step.I will wait for your reply Best Regards卖家发错地址Dear buyer，Thank you so much for your great support on us. What a big mistake we made! Sorry, but will you still want the items? If yes, we will resend you immediately, if not, we will make you the full refund. Waiting for your reply and hope your kind understanding.Best Regards卖家发货达到时间Dear buyer，Thank you so much for your great support on us. Usually it takes about 7-12 days for the item to reach you. Any question, feel free to contact us and we will reach you at the soonest.Best Regards卖家发货后，规定客户写反馈Dear buyer，Thank you very much for your order!We have shipped the goods and it will arrive at your side soon. Hope you like it! And we are looking forward to your feedback.Have a nice day!Best RegardsSeller’s name亚马逊漏发货没有发货缺陷击发货后客人需要运单的邮件模板Dear cusomter,Thank you so much for your great support and sorry for keeping you waiting. We checked the tracking information found there is no update information as you said.We will contact the post office to find out the prob。