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1、 酒店英语口语课程教学大纲学分：9.5学时：164适用专业：酒店管理专业一、课 程 性 质（定位）与任务课程性质：酒店英语口语课程是酒店管理专业的必修课，是为了提高酒店从业人员的英语交际能力的技能基础课程。授课宗旨是让学生掌握涉外饭店各个岗位的情景对话知识，并熟练运用英语进行听说，从而为外宾服务。课程目标：通过本课程的学习，使学生了解酒店的前厅、客房、餐饮等部门的工作内容，系统地掌握宾馆一线部门的工作人员在实际工作中为外国宾客服务时所必需的接待用语，包括：电话接听、客户询问与预定、客房服务、餐厅服务、处理客户投诉等，扩大专业知识面和专业词汇量，掌握礼貌服务，为今后从事导游、旅游管理、饭店管理工
2、作打好基础。前导课程：无后续课程：无二、课程目标知识目标：要求学生掌握涉外酒店前厅、客房、餐饮部门的相关词汇，掌握饭店主要客服部门各岗位所需的口语及重点句型。技能目标:要求学生能熟练运用英语进行对客服务和日常接待，并具有餐饮行业服务与管理的操作与管理技能和运用酒店业管理理论分析和解决实际问题的能力。素质目标：（1）具有从事酒店业所应具备的较高的人文素质和必要的自然科学知识。（2）具有较强的语言（汉语和外语）交际能力和处理公共关系、人际关系的能力。（3）具有较扎实的酒店专业知识和较强的职业意识。（4）具有良好的职业形象和先进的管理理念。（5）通过实践教学和现场实习，形成较熟练的、合乎规范的服务技
3、能和初步的基层管理能力及经营能力。三、教学内容及具体要求 酒店餐饮英语口语Parti：A Brief Introduction to Catering Culture of China授课学时：2教学内容：Differences between Chinese and Western Catering Culture基本要求：To enable Ss to have a better understanding of course requirements.To enable Ss to have an basic knowledge of differences between Chines
4、eand Western Food Culture.Unit 1：授课学时：2教学内容：Courteous English for Hotel基本要求：To enable Ss to learn some useful sentence patterns.To enable Ss to grasp some courteous English for hotel and use themin simulated dialogue.Unit 2：Reserving a table授课学时：3教学内容：Reserving a table基本要求：To enable Ss to learn some
5、 useful sentence patterns.To enable Ss to grasp some useful sentence patterns about reservinga table and use them in simulated dialogue.Unit 3：授课学时：3教学内容：Receiving a guest基本要求：To enable Ss to learn some useful sentence patterns.To enable Ss to grasp some useful sentence patterns about receivinga gue
6、st and use them in simulated dialogue.Unit 4：授课学时：3教学内容：Taking orders基本要求：To enable Ss to learn some useful sentence patterns.To enable Ss to grasp some useful sentence patterns about takingorders and use them in simulated dialogue.Unit 5：授课学时：3教学内容：Chinese restaurant基本要求：To enable Ss to learn some
7、useful sentence patterns.To enable Ss to grasp some useful sentence patterns about introducingChinese food and use them in simulated dialogue.Unit 6：授课学时：3教学内容：Eight Big Cuisines of Chinese Food基本要求：To enable Ss to learn some useful sentence patterns.To enable Ss to grasp some useful sentence patter
8、ns about introducingChinese eight big cuisines and use them in simulated dialogue.Unit 7：授课学时：3教学内容：Western Food基本要求：To enable Ss to learn some useful sentence patterns.To enable Ss to grasp some useful sentence patterns about introducingwestern food and use them in simulated dialogue.Unit 8：授课学时：3教
9、学内容:Breakfast基本要求：To enable Ss to learn some useful sentence patterns.To enable Ss to grasp some useful sentence patterns about takingorders of breakfast and use them in simulated dialogue.Unit 9：授课学时：3教学内容：Banquet Service基本要求：To enable Ss to learn some useful sentence patterns.To enable Ss to grasp
10、 some useful sentence patterns about banquetservice and use them in simulated dialogue.Unit 10：授课学时：3教学内容：Buffet Service基本要求：To enable Ss to learn some useful sentence patterns.To enable Ss to grasp some useful sentence patterns about buffetservice and use them in simulated dialogue.Unit 11：授课学时：3教学
11、内容：Bar Service基本要求:To enable Ss to learn some useful sentence patterns.To enable Ss to grasp some useful sentence patterns about bar serviceand use them in simulated dialogue.Unit 12：授课学时：3教学内容：Festivals and Celebrations基本要求：To enable Ss to learn some useful sentence patterns.To enable Ss to grasp s
12、ome useful sentence patterns about festivalsand celebrations and use them in simulated dialogue.Unit 13：授课学时：2教学内容：At McDonalds&KFC基本要求:To enable Ss to learn some useful sentence patterns.To enable Ss to grasp some useful sentence patterns about serviceat McDonalds&KFC and use them in simulated dial
13、ogue.Unit 14：授课学时：3教学内容:At the Coffee Shop基本要求：To enable Ss to learn some useful sentence patterns.To enable Ss to grasp some useful sentence patterns about serviceat coffee shop and use them in simulated dialogue.Unit 15：授课学时：3教学内容：At the Teahouse基本要求：To enable Ss to learn some useful sentence patt
14、erns.To enable Ss to grasp some useful sentence patterns about serviceat the teahouse and use them in simulated dialogue.Unit 16：授课学时：3教学内容：At the Pastry Shop基本要求：To enable Ss to learn some useful sentence patterns.To enable Ss to grasp some useful sentence patterns about serviceat the pastry shop a
15、nd use them in simulated dialogue.Unit 17：授课学时：3教学内容：Korean&Japanese Cuisine基本要求：To enable Ss to learn some useful sentence patterns.To enable Ss to grasp some useful sentence patterns about introducingKorean and Japanese cuisine and use them in simulated dialogue.U n i t 1 8：授课学时：3教学内容：R o o m S e
16、r v i c e基本要求：T o e n a b l e S s t o l e a r n s o m e u s e f u l s e n t e n c e p a t t e r n s.T o e n a b l e S s t o g r a s p s o m e u s e f u l s e n t e n c e p a t t e r n s a b o u t r o o m s e r v i c ea n d u s e t h e m i n s i m u l a t e d d i a l o g u e.U n i t 1 9：授课学时：3教学内容：P a y t h e B i l l基本要求：T o e n a b l e S s t o l e a r n s o m e u s e f u l s e n t e n c e p a t t e r n s.T o e n a b l e S s t o g r a s p s o m e u s e f u l s e n t e n c e p a t t e r n s a b o
