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1、Key to Unit 3 TelephoningLead-inA.6 B.7, 10 C. 4 ,9 D.5 E. 3, 8,12 F. 1 G. 14 H.11I. 2 J. 13ReadingReading 21. F 2. F 3. T 4. F 5. TPractical ExercisesSection 1I 1. Chris speaking2. Is Nancy Smith here, please?3. if shes available.4. Just hold on5. with a customer right now.6. me to take a message/
2、to leave a message?7. as soon as she comes back8. Im afraid I didnt catch your name.9. up a little10. Ill give you my numberII. 1. through 2. up 3. at 4. at 5 .on 6. for from 7. about 8. out of 9. in with 10. forIII. 1. prospective 2. previous 3. contact 4. online 5. client 6. market 7. preparation
3、8. result 9. originally 10. employeeIV. 1. B 2. B 3. A 4. B 5.B 6. A 7. C 8. A 9. B 10. BV.1. 我们可以通过电话与世界大部分地区的人联系。2. 秘书要他把电话号码留下来。3. 她宁愿给他写信也不愿给他打电话。4. 假如我知道你的电话号码，我早就给你打电话了。5. 手机是几乎所有人实现沟通的最重要手段之一。6. 你一查清就给我打电话好吗？我的号码在电话簿里。7. 打电话预先定座肯定胜似排队等候。8. 打电话的时候，请把说话音量保持在一个正常的水准。9. 我们不用再花那么多时间去排队或者打电话付账单或者办理
4、预约了，这些事情我们都可以通过网络完成。10. 人们能感觉到你传递给他的真正信息，不论你们是通过电话交谈，当面交谈或在网上。Section 2I.1. 010-010-889927562. 334-56893. 13806473245.4. 4:15 5. 3 oclock 6. July 97. 05072 7779388. 0045 88 345 8929. 201310. From April 19 to 21II. 1. noon 2. our flight arrangements 3. 8:40 or 12:10. 4.which one suits you better? 5.
5、by e-mail 6. your visit to Berlin next month. 7.a problem. 8. the tickets on that day were fully booked. 9. 040 7460 1924 10. 09846 749425. 11.Germany. 12.met last week in Rome 13.furnishing products. 14. if you have got the literature I sent you. 15. call in and see you. 16. 66735498. Writing TaskT
6、elephone MessageDate _ Time _.For: Bob From: Peter Jackson Company: NEC Number: 020 5634864 Message: Peter called about the training program, urgent, want you to call back.Message taken by: FrankWHILE YOU WERE OUTTo: Mr. Lee Date: _From: Robby Henderson Company: NokiaTel: 212 456-9872 Returned your call Please ring back( ) will ring backMESSAGE Mr. Henderson called to ask you call him back home around 8 am.Signed: _
