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商务礼仪与专业形象中英双语版(powerpoint 124页)

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商务礼仪与专业形象Professional Business Etiquette T Communication Manner in the business World 商务世界里的交流方式商务世界里的交流方式Social Manner and Style社交礼仪和风格Avoiding the commonly made errors in Social Behaviors社交礼仪几大忌社交场合的礼仪1.Body Noise 身体发出的声音Coughing 咳嗽 Turn the head from people and cover your mouth with your handkerchief. Say softly “Excuse Me” Respond with “Bless you”Yawning 打哈欠 Apologize must be made by blaming your yawn on lack of sleep, even when boring is the cause. Never pretend people can not hear 社交场合的礼仪2.Same sex generally do not hold hands 同性朋友不要牵手3.Refrain from greetings that involve hugging 一般情况下问候时都不用拥抱4.Escalator 乘坐扶手电梯时应靠右5.Unreceptive to being touched 避免身体接触 保持身体距离 社交场合的礼仪6.Body Fidgeting This is absolutely forbidden in social behavior:身体不停晃动二郎腿,不停抖动在办公室的举止Swirling the pen转动手上的笔Swirling the ring转戒指Hands crossed两手交叉放胸前Putting the chair in order把椅子放好Knocking with your hand手指敲击桌面Hands on the waist双手叉腰Holding the door for the followers为后来者按着门Biting your finger咬手指小动作影响大坐电梯的礼仪Let people get out first先出后入The last passenger最后冲入的乘客Loud conversation勿高谈阔论Spare room for people getting out腾出空间让后面的人先出Reaching out for the button进入后按楼层键Greeting打招呼Ladies with long hair长发女士须注意Learn to Take Compliments Graciously学习如何接受赞美When someone praises your work or performance, express your thanksThank you.Thank you, you are very kind to do so.Thank you, I am glad that you like this song.No.I sing very poorly.It is not that Business Introductionand Handshaking商务介绍和握手礼仪First Greetings初次见面Self Introduction自我介绍Social Introduction社交介绍Business Introduction商业介绍A man is always introduced to a woman先把男士介绍给女士(1)“Miss Wang, I would like you to meet Mr. Li”(2) “王小姐,让我介绍李先生给你认识。

2)“Mr. Li, this is Miss Wang”(3) “李先生,这位是王小姐4)先把年轻的介绍给年长的人(5)先把比较熟悉的人介绍给比较陌生的人Social Introduction社交介绍(1)Miss Wang(2)Mr.Li先男后女Business manner different from social introduction manner, because it is based on hierarchy(阶级地位),rank(社会地位)and authority(权威人士).The rule is:-People of less authority are introduced to people of greater authority. 职位较低的被介绍给职位较高的Gender and Age play no role 性别与年龄,不列入规则Exceptional Cases 例外情况:-Clients and Officials are always more important than people in your company (CEO). 客人及官方人员永远比你公司的高层人士重要。

Business Introduction商务介绍 The Greatest Fears about Making an IntroductionBusiness Introduction商务介绍Forgetting a Persons Name忽然忘记客人名字Mispronouncinga Persons Name说错客人的名字Hearing a Name But Not Understanding it.听不懂e.g. Giancarlo Ermotti李祎范赟Title puts the person into context for others. 头衔把人们放进恰当的社会角色中去 Is this a professor? 教授? a doctor? 医生? a priest? 神父? an engineer? 工程师? an accountant? 会计师?Using Titles称呼头衔Never assume that you can call someone by his or her first name automatically.永远不要自认为可以直接称呼别人的名字。

You should use a persons title until you are invited to use the first name.有头衔的话一定要称呼头衔Mr.Mrs./ Miss/ MsMs or Miss - Unmarried Women (未婚) Mrs. - Married Women (已婚)Social Titles社交中常用头衔How to Make a GreatImpression in Giving andReceiving Name Cards如何通过递送和接受名片留下深刻印象?Giving and Receiving 名片交换1.交换名片时,应双手递出名片给客人,名片正面朝上 同样的,在接受名片时亦应双手接过来 - Mr. Johnson, can I give my card to you? - Mr. Johnson, this is my card.2.如商务餐宴中交换名片时,应在餐前或餐后,不应在用餐期间交换3.名片递给中国人,中文面朝上;递给外国人,英文面朝上Business Card名片How to Make a Great impression by Reading Name Card 留下深刻的印象Business Card名片When Handed a NameCard, Read it把名片读出Acknowledgethe Company确认公司名称Say the Name Out Loud 读出名字Mention the Job Title提及职位e.g. “Gwendolyn Emottie” “Did I Say Correctly?”In a group of outsiders, a boss should always acknowledge the presence of staff members and make sure that theyre introduced to the group.要记得在别人面前介绍自己的团队成员。

上级应该说“我的同事”,下级则需记住“老板永远是老板”If youre introducing a client to your administrative assistant, make sure to introduce the client in the same way that the client should be addressed.介绍客户给内部同事时,要记得用正式的称谓 Addressing Your Staff, Your Colleagues and Your Boss 称呼你的员工,同事和上司Mannerly survival atMeeting & Conferences见面和会议的礼貌技巧Receiving Clients at Your Office (I)接待礼仪Be Prepared 客户来之前做好准备(标语、横幅、迎接人员)Take initiative and greet your client 争取主动Greeting 先打招呼The purpose of the clients visit 了解客户拜访的目的Your Client should be on your right 前为尊,右为大Your Client should be at the center 三人行,中为尊Should let your female client move a bit in front of you 男女同行,女士优先Receiving Clients at Your Office (II)接待礼仪Climbing up staircase 上楼梯(客人先) Getting into lift 进电梯 我们先进入电梯控制Receiving Clients at Your Office (III)接待礼仪Climbing down staircase 下楼梯(我们先) Getting out of the lift 出电梯 则客人先出vSeating height 座位的高度vBlinding light coming in through windows 从窗帘透入的光线vA desk as a barrier 书桌成为你与客人的障碍vRefreshments 茶水的招待vInterruptions 避免受到妨碍Receiving Clients at Your Office (IV)接待礼仪对坐(上司和部下)Receiving Clients at Your Office (IV)接待礼仪AB侧向(适合方桌)横坐(通常不适合商务场合)选择合适的座位ABBAvMaking appointment 拜访前应先预约vRe-confirm once again on the day of the meeting 拜访当天应联系被拜访者,做再次确认vPunctuality 准时到达vUpon arrival How you should present yourself 到达后 你应如何自我介绍 - Manners to be observed at waiting area 等候时应注意的礼貌Business Meeting at Clients Office商务拜访会议vExpress your thanks to who ever leads to the meeting ro。

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