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1、 酒店英语口语：酒店基本待客英语（一）在正式的英语表现里，疑问根本句型可分为以下四种1. May I 2. Could you 3. Would you 4.Shall I ?只要理解这四种根本的句型，就可以处理大局部业务上的状况。1自己要做什么事时，就使用May I May I have your name, please?请问尊姓大名May I have your check-out time, please?请问您什么时候结帐离开？May I see your passport, please?请让我看一下您的护照好吗？May I know your nationality, pleas
2、e?请问您的国籍是什么？2麻烦客人时，可使用Could you Could you fill out the form, please?请您填写这张表格好吗？Could you write that down, please?请您写下来好吗？Could you draft the fax, please?请您写下传真的草稿好吗？Could you hold the line, please?请不要挂电话好吗？3询问客人的喜好或是做什么时，可使用Would you Would you like tea or coffee?请问您要喝茶还是咖啡？Would you like to take a t
3、axi?请问您要搭计程车吗？Would you mind sitting here?请问您介意坐在这里吗？When would you like to visit Foshan?请问您想要何时参观佛山？When would you like to have lunch?请问您想在哪里用餐？What time would you like to eat?请问您想何时用餐？Who would you like to contact?请问您想和谁联络？Which kind of room would you prefer?请问您喜爱哪一种房间？How would you like to settle
4、 your bill?请问您的账单如何处理？How long would you like to stay?请问您要逗留多久？How many tickets would you like to buy?请问您要买几张票？4在供应建议帮助、征求意见时，可使用Shall I 或Would you like me to do ?Shall I draw the curtains?请问需要我把窗帘拉上吗？Shall I draw you a map?请问要我为您画一张地图吗？Shall I make the reservation for you?请问要我为您安排预约吗？（二）招呼语 Good mo
5、rning. (用于中午以前) Good afternoon. (用于中午至下午六点以前)Good evening. (用于下午六点过后) （三）答复 1.一般性的答复 I see, sir.我明白了，先生。Certainly, sir.好的，先生。2请稍等。Thank you for waiting.您久等了，先生。I am very sorry to have kept you waiting.很愧疚让您久等了。Could you wait a little longer, please?请您稍候好吗？3.要麻烦客人或是拒绝客人的要求时拒绝客人时，不要一口回绝说“No.”，要委婉一些。I am afraid I cant do that.不好意思，我唯恐没方法那样做。Excuse me, sir. Please let me pass.不好意思，先生，麻烦让我过一下。4.赔礼假如是自己的错就说“I am sorry.”; 假如是公司的错，就说：“We are sorry.”。I am very sorry for the delay.很愧疚延误了时间
