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1、Sheraton Dongguan HotelStandard & Procedure东莞喜来登大酒店标准与程序Position: Attendant职位:服务员Department: Food & BeverageDept. Head: BOB XU部门:餐饮部部门经理: 徐忆冰GM Approval: Date: March 21, 2003总经理批准: 日期:2003年3月21日Task: Handing GlasswareCode: SP-FB-GEN-6017任务:处理玻璃器皿序号: SP-FB-GEN-6003Standard:Guest requesting cigarettes
2、 will be served with their chosen brand where available.标准:服务员要确保为客人提供餐厅所备的香烟。Procedures:1. Know the brands of cigarettes available in the outlet.2. Get a box of cigarette from the outlet cashier by presenting a captain order.3. Remove the plastic transparent cover from the cigarette box.4. Pull out
3、 3 pieces of cigarette slightly from the box. 5. Place the pack on a 5-inch BB plate with a box of matches.6. Present to guest and mention the brand name.- End -程序:1. 知道可提供的香烟的牌子 。 2. 如果客人需要香烟,快速为他们服务。 3. 把烟放在垫有花纸的5寸碟上并附有一盒火柴。 4. 从烟盒中轻轻抽出3支香烟。5. 把火柴放在5寸盘上。6. 拿到客人面前并告知烟名- 完 -Printed Date:3/14/22PAGE: 1/1