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1、Sheraton Dongguan HotelStandard & Procedure东莞喜来登大酒店标准与程序Position: Attendant职位：服务员Department: Food & BeverageDept. Head: BOB XU部门：餐饮部部门经理： 徐忆冰GM Approval: Date: March 21, 2003总经理批准： 日期：2003年3月21日Task: Handing GlasswareCode: SP-FB-GEN-6009任务：处理玻璃器皿序号： SP-FB-GEN-6003Standard:White wine, champagne and r
2、ose wine must always be presented in a wine bucket.标准：白葡萄酒、香槟及玫瑰酒是需要用冰桶冰镇的并展示给客人。Procedures:1. Wine buckets and stands are stored in the service bar area and only bring to the restaurant as required.2. Prior to the commencement of service, all buckets and stands should be cleaned, removing all water
3、 stains and marks.3. After wine has been ordered, inspect the stand and bucket for cleanliness.4. Place the wine bottle into the bucket so that it is mostly covered by ice5. Fill the ice bucket approximately full with ice and add a small amount of water.6. Place the ice bucket on the stand. Place a
4、folded service cloth over the bucket.7. Take the ice bucket and stand to the section attendant where they will use opening wine procedures to serve the wine.8. Ensure the service attendant is aware that the wine has been delivered.9. Always keep the bucket/stand away from heavy traffic, to avoid accident.- End -程序：1. 冰桶和冰桶架要存放在服务酒吧，只有需要的时候才拿出。2. 擦掉所有污渍和水点，保持用具的清洁后搬至客人面前。3. 当客人点过酒水后，要先清洁冰桶和冰桶架准备使用。4. 把整瓶的白葡萄酒放进准备好的冰桶内，这样会冰的快一些。5. 通常冰桶内的冰要放1/2满，然后再注入一些水。6. 把冰桶放入冰桶架，用一块服务巾盖在酒瓶上。7. 把冰桶架连同冰桶放在服务区，服务员可随时给客人服务。8. 确保告知服务员酒水已付。9. 不要把冰桶放在过道或人员拥挤的地方，以免事故发生。-完-Printed Date:03/14/2022PAGE: 1/1
