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1、酒店提供顾客离店行李包装服务操作标准Need To provide extra assistance and service to guest upon day of departure要求 在客人离店时为客人提供额外协助和服务在客人离店时 Interest To familiarize trainee the service sequence to pack guest luggage upon重要性 departure 熟悉包装程序 TASK BREAKDOW 任务分类MINIMUM STANDARDS 最低标准1. Prior departure date, offer guest yo
2、ur assistance in packing his luggage在离店日期前提醒并协助客人包装行李2. Ask guest if needs special requirement in packing his things询问客人在包装他的行礼时是否有特殊要求3. If guest needs assistance, ask him the date and time he needs his luggage to be packed如果客人需要协助包装行李，询问客人包装行李的时间4. After packing, reconfirm time for luggage pick-up包装好后，确认客人提取行李的时间 Ensure full assistance in helping guest pack his luggage必须充分协助客人包装行李 Check room if anything was left behind检查房间是否有东西落下 Coordinate with bellman for punctual luggage pick-up与行李员联系准时提取行李
