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1、Sheraton Dongguan HotelStandard & Procedure东莞喜来登大酒店标准与程序Position: Attendant职位：服务员Department: Food & BeverageDept. Head: BOB XU部门：餐饮部部门经理： 徐忆冰GM Approval: Date: March 21, 2003总经理批准： 日期：2003年3月21日Task: Handing GlasswareCode: SP-FB-GEN-6022任务：处理玻璃器皿序号： SP-FB-GEN-6003Standard:Water will be served in a w
2、ater glass upon the guests request and periodically re-filled when the glass is one third full.标准：冰水的服务应在客人要求前倒好，并且在乘1/3时及时为客人填充。Procedures:1. After the guest has requested water, set water glasses on the table.2. Serve iced water with water jug. 3. For food outlet, a jug of ice water should be pre
3、set in every station. For all beverage outlets, ice water should be prepared in service bar upon guest request.4. Glass of water should always be served on a coaster.5. Water must be served when guest order a la carte ice cream and to those who do not want a second drink. - End -程序：1. 将冰水杯摆好。2. 用冰扎给客人倒冰水。3. 在餐厅，每个服务柜均应备冰水。在酒吧，应从吧台取冰水。4. 应跟配杯垫。5. 当客人点冰淇凌时应跟配冰水，客人第一杯饮料后，如没点第二杯饮品应及时提供冰水。- 完 -Printed Date: 03/14/22PAGE: 1/1
