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1、Registering a Guest Who Has a ReservationA: Guest Service Agent G: GuestA: Good morning! Sir, welcome to our hotel. How may I help you?G: Good morning! I reserved a standard room three weeks ago. Im Terry Black.A: Just a moment, please! Mr. _, Ill check the arrival _.(After a while/ one minute later
2、) Im sorry to have kept _ waiting. Yes, Mr. Black, you have reserved a standard room for 3 nights. The room rate is 800RMB per night.G: Yes, thats right.A: Ok, Mr. Black, Could I see your _, please?G: Yes, of course. Here you are.A: Thank you! (After registered) Mr. Black, this is the registration _
3、. Could you sign it, please?G: Ok, no problem.A: Thank you! How would you like to pay for it? In cash or by credit card?G: Credit card, please.A: Ok. (After imprinted) Mr. Black. I just got a authorization of 3000RMB from the credit card. Please sign it.G: Yes, no problem. May I have one copy, pleas
4、e?A: Sure, please keep _ well. When you check out, we will use them again. Mr. Black. This is the _ _ and room No. And the bellman will _ you to the room. Hotel breakfast time is 6:00am to 10:00am, in the _ restaurant. Finally, I hope you will enjoy your stay with us.G: Yes, I will. Thank you, very
5、good service.A: You are mostly welcome. Its my pleasure!Reception Desk 前台接待 Junior suite 普通套房Receptionist 前台接待员 Presidential suite 总统套房Departure time 离店时间 Single 单人间Arrival time 抵店时间 Twin 双人间Guarantee 保证，担保 Triple 三人间Client 顾客 Vacancy 空房Confirm 确认 Tariff 房价表Discount 折扣 Group booking 团队订房Deluxe king Deluxe twin Deluxe suiteExecutive king Executive twin Executive suiteStandard king Standard twin Standard suite
