管理系列课程Supervisory Skill Training ProgramTRAINING THE TRAINER培训培训师过渡页TRANSITION PAGE 2 Attendance出席 Punctuality准时 Break课件休息 Messages留言 Questions提问 Listen and learn from others聆听与学习他人 Participate and take notes 参与互动并做笔记Ground Rules培训的约定过渡页TRANSITION PAGE 3 Learn by doing在练习中学习 Try new things and complete tasks尝试新事物并完成任务 Help and evaluate each other帮助与评估他人 Accept feedback接受反馈 Parking lot停车位 Have fun show positive energy开心-展现正能量Ground Rules培训的约定过渡页TRANSITION PAGE 4 Module 1: Conducting one-on-one training 模块一：开展一对一的培训 Module 2: Conducting group training 模块二：开展多人培训Overview of TTT Series TTT培训系列概述目录页CONTENTS PAGE 5 Session 1 Becoming an effective trainer 第一章：成为一名有效的培训员 Session 2 Principles of learning 第二章：学习的原则 Session 3 Preparing to train 第三章：培训前的准备 Session 4 Conducting skills training 第四章：开展技能培训 Session 5 Conducting knowledge training 第五章：开展知识培训 Session 6 Department training 第六章：部门培训Course Outline课程纲要目录页CONTENTS PAGE 6 Session 1 Becoming an effective trainer 第一章：成为一名有效的培训员 - Welcome and course introduction欢迎及课程介绍 - participant introduction学员自我介绍 - definition of training培训的定义 - benefits of training培训的益处 - characteristics of an effective trainer一名有效的培训员应具备的特征 - target audience目标听众 - causes of poor performance表现不佳的原因Course Outline-Day 1课程纲要-第一天目录页CONTENTS PAGE 7 Session 2 Principles of learning 第二章：学习的原则 - three types of learners三种类型的学员 - experience and learning经验和学习 - two kinds of training两类培训 Session 3 Preparing to training 第三章：培训前的准备 - planning for training培训计划 - three levels of information三种层次的信息Course Outline-Day 1（Continue）课程纲要-第一天（续）目录页CONTENTS PAGE 8 Session 4: Conducting skills training 第四章：开展技能培训 - ABC method ABC方法 - demonstration of ABC ABC方法示范 - training objectives培训目的 - corrective feedback纠正的反馈 - speaking anxiety演讲的忧虑 - skills training presentation assignment技能培训任务分配 - summary review总结Course Outline-Day 1（Continue）课程纲要-第一天（续）目录页CONTENTS PAGE 9 Course Outline-Day 2课程纲要-第二天 Session 4: Conducting skills training 第四章：开展技能培训 - Presentation practice for skills training技能培训的实践练习目录页CONTENTS PAGE 10 Session 5 Conducting knowledge training 第五章：开展知识培训 - AIC method AIC方法 - demonstration of AIC method AIC方法展示 - training tools培训工具 - knowledge training presentation assignment知识培训任务分配Course Outline-Day 2（Continue）课程纲要-第二天（续）目录页CONTENTS PAGE 11 Session 5 Conducting knowledge training 第五章：开展知识培训 - Presentation practice for knowledge training知识培训的实践练习 Session 6 Department training 第六章：部门培训 - administration of departmental skills and knowledge training执行部门的技能和知识培训 - summary review and conclusion概要和总结Course Outline-Day 3课程纲要-第三天 12 管理系列课课程成为一名有效的培训员Welcome and course introduction欢迎及课程介绍By the end of this module, participants will be able to：在本课程结束时，学员将能够： - Conduct effective on-the-job training sessions in both skills and knowledge for one to small group给小组成员举办有效的技能和知识在岗位培训课程 - Describe the characteristics of an effective trainer描述一名有效的培训员所应具备的特征 - Apply the principle of learning to training把学习的原则运用在培训当中 - Give feedback for recognition and improvement in a positive manner以积极的态度来给予正面和如何改善的反馈 - Organize, administer and conduct departmental on-the-job training组织、管理并开展部门在岗培训 13 管理系列课课程成为一名有效的培训员uName姓名uPosition职位uBest Training最好的培训经历uWorst Training最坏的培训经历Participant Introduction学员自我介绍 14 管理系列课课程成为一名有效的培训员To bring a person to a desired state or standard by instruction of practice.通过指令来使一个人达到一个期望的状态或标准。
Definition of Training培训的定义 15 管理系列课课程成为一名有效的培训员A planned and systematic effort to modify or develop knowledge or skill as a result of the teaching of practical skills and knowledge that relate to specific useful competencies for a given job.以教授与完成某个给定的工作所需要的特定的、有用的相关的实践技能和知识目标，通过有计划和系统的努力来修正和增加知识或提高技能Definition of Training培训的定义 16 管理系列课课程成为一名有效的培训员 One-on-One Training一对一培训Trainer trains individual employees either on or off the job.培训员逐一对员工进行在岗培训或岗外培训 Group Training多人培训Trainer conducts group training for a number of employees at the same time normally in a classroom setting.培训员在同一时间将一定数量的员工组成小组进行培训，通常摆放成教室的形式。
Types of Training培训的类型 17 管理系列课课程成为一名有效的培训员 One-the-Job Training在岗培训Training is conducted at the actual workplace most effective for one-on-one training.培训安排在一个特定的工作场所进行这种类型的培训对一对一的培训方式最有效 Off-the-Job training脱岗培训Training is conducted away from actual workplace, often in a meeting or training room.培训安排在非特定的工作场所通常在会议室或在培训教室进行Types of Training培训的类型 18 管理系列课课程成为一名有效的培训员 Trainer/ management培训员/管理层 Trainee/ associate学员/员工 Property/ company酒店/公司 Guest客人Benefits of Training培训的益处Who benefits from training?谁从培训中收益？What are the benefit?益处是什么？ 19 管理系列课课程成为一名有效的培训员 - Trainer/ management培训员/管理层Whats it for me?(W.I.F.M)Increased time for other task(e.g. less need to correct mistakes)有更多的时间做其他事（如花更少时间来纠正错误）Increased responsibility可负责更多事Improved skills/ knowledge of the topics that they are training提升自己的知识和技能Increased career potential增加工作潜能Improved rapport/relationship with associates(e.g. increased trust and respect)提高与学员的关系Decreased turnover减少失误Increased sales增加销售 20 管理系列课课程成为一名有效的培训员 - Benefits to trainee/ associate:对学员/员工的益处 Incr。