没有发货的情况下，询问客户补发或者退款！Dear friend ,Sorry for causing this problem .Our warehpsue shipped out the order to you .I checked the shipping information for you ,may be your package was lost by the shipping company .I apologize to you for this problem .I can arrange our warehouse resend the order to you ,do you agree?Or ,I will refund to you Wait for your update .Best wishes 客服常见问题汇总及处理一、售前咨询（未付款） 21.1、询问尺码 2回复： 21.2.实拍图 21.3.是否可以到达某国家 21.4.价钱 21.5.要折扣；批发算运费； 2二、售中（已下单未发货） 22.1.无货 2无货不补；近期到货；延长备货期； 22.2.产品问题需要客户确认 22.3、客户要求更换颜色尺码 22.4、客户要求取消订单 22.5、催发货 2三、售后（已发货） 23.1.货物在途物流问题 33.2、已收货有问题 3发错颜色，尺码，有瑕疵，退货 33.3. 已退款 3问退款何时收到的： 3四、管理评价 31. 催好评 32. 联系买家修改中差评 3一、售前咨询（未付款）1.1、询问尺码回复1：Dear friend,To avoid choose the incorrect size for you. Please tell me your information as below:Bust : cmWaist : cmHeight : cmHips : cmI'll check the size for you according your informationWait for your replayBest wishes!2.Dear friends,Our product is the larger sizes.If you can not decide your size? you can provide your information for me:Waist : cmBust : cmHips : cmHeight： cmI can help you to choose the suitable size.You also can check the size chart and pick the size.3. Dear friend,If the size like below;Waist : 100cmBust : 115cmHips :120cmIf so, I will recommend you the size3XL according you information. If not, please tell me the information like below;Waist : cmBust : cmHips : cmHeight : cmI am waiting for your replay4Dear friend,Sorry, This product is too small to you according your information, we don't have the 7XL size. But I can recommend you some other kinds products below:1 ……..2……...3……..If you are interested in any products in our store, please place an order, I can give you the best priceI wait for your replay.Best wishes!5.Hi friend,Sorry , this product dose not fit for you according your information. Our biggest size waist is xx to xx cm ,you can recheck your waist and decide if it really fit you. If not, you can select other pants in our store. I can give you the best discountFor any further concerns, please feel free to contact us.Best wishes.1.2索要实拍图：回复：Dear friend,无实拍的情况下Sorry ,all the pictures are provide by our factory, they didn't provided the pictures of this dress. If you really like this dress ,You can place the order and I can pick up the products according your order to take photos and send to you before it shipped, If you are not satisfied with it ,you can choose the cancel the order and I will agree. the aliexpress will refund to you.what do you think of it ?wait for your replyBest wishes1.3是否可以到达某国家1.4价钱（成本+运费）/（1-利润率）=售价1.5要折扣；批发算运费；Dear friend;Do you a reseller? Or do you just buy it for a group use?（根据不同的情况而定）1. We totally have （颜色，数量） available. I will send all（颜色，数量） to you.2. the price to （地名） is（价钱） including shipping fee via Ali express standard shipping. It normally takes about 20 to 60 days for delivery.3. We have a faster way to ship by DHL to you. The price is（价钱） including DHL shipping fee. The delivery time is 5-7 business days.If you accept, please place the order but don't pay. Please leave a message to tell me which shipping method you need. I will change price for you.Then you can pay. I will arrange to send out soon in 1-3 business days.Look forward to your reply.署名催款模板Dear valued customer,Thanks so much to buy products from us.The product you buy is one of the most hot-selling one. And this product is always highly appreciated by regular customers in our store. If you like the products, please do not hesitate to arrange the payment now.We will arrange our warehouse to send out your order as soon as possible.二、售中（已下单未发货）2.1无货无货不补Dear Friend,无货订单1.Thanks for the order. But this order is held by our system and unshipped when I check. 2.The stock show in our system does not available in our warehouse now. My team went out to find the same items for you. But there is no suitable supplier after contacting many store3.You can also replace this order with other products in my store. If the price is slightly higher, I will agree and arrange to send out soon.4.If you want to cancel this order, please choose "other reasons" or "buyer don't want this order". I will agree, and then Aliexpress will refund the money to you. Sorry for the inconvenience caused to you.Wait for your reply.署名无尺码但有临近尺码的1.Thanks for the order. But this order is held by our system and unshipped when I check. 2.The stock show in our system does not available in our warehouse now. My team went out to find the same items for you. But there is no suitable supplier after contacting many store.3. We still have red color 6XL in stock, would you be wi。