Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,优质服务,传,传递,Delivery,of Quality Service,Gloria Touch,JUNE,2008,VersionforStaff,T Thoughtfulness,体贴周到,OOriental Service,东方文化,UU-are-special,特别礼遇,CCare,无微不至,H Heart,源自内心,“GloriaTouch”,中,“,Touch”,每个字母,分,分别代表,Gloria Touch,服务,Service,顾客需求,Customers Needs,持续地,All the Time,满足,Meeting,服务就是,在,在任何时,间,间满足客,人,人的需求,Serviceis Meeting the Customers Needs,On Time&All the Time,Gloria Touch,不只为客,人,人提供产,品,品和服务,，,，,还要使他,们,们成为,回,回头客，,最,最终成为,忠,忠诚客户,OurGoalisnotonlytosendthem out the door witha product orservice,but also to keep themcoming backformore,allthetime,untilbecome the loyalcustomers!,我们的目,标,标,OurGoal,Gloria Touch,Touch 1:,了解客人,KnowYour Customer,Touch2:,预,知,知,与,与,确,确,定,定,顾,顾,客,客,需,需,求,求,CustomerNeeds,Touch3:,竭,尽,尽,全,全,力,力,DoourBest,Touch4:,服,务,务,补,补,救,救,ServiceRecovery,通,过,过,优,优,质,质,对,对,客,客,服,服,务,务,超,超,越,越,顾,顾,客,客,期,期,望,望,值,值,ExceedCustomerExpectationwithGloriaTouch,GloriaTouch,Touch1:,了,解,解,客,客,人,人,KnowYourCustomer,(Recognition),尊,重,重,客,客,人,人,Givecustomersrespect,提,供,供,个,个,性,性,服,服,务,务,Treatthemasanindividual,使,客,客,人,人,了,了,解,解,我,我,们,们,愿,愿,意,意,满,满,足,足,他,他,们,们,要,要,求,求,的,的,意,意,愿,愿,Makethemfeelyouwanttosatisfytheirneeds,GloriaTouch,Touch1:,了,解,解,客,客,人,人,KnowYourCustomer,一,天,天,，,，,几,几,位,位,客,客,人,人,进,进,入,入,餐,餐,厅,厅,进,进,餐,餐,，,，,坐,坐,下,下,以,以,后,后,，,，,就,就,让,让,服,服,务,务,员,员,介,介,绍,绍,正,正,宗,宗,的,的,川,川,菜,菜,。
服,服,务,务,员,员,小,小,姐,姐,耐,耐,心,心,地,地,向,向,客,客,人,人,介,介,绍,绍,了,了,各,各,款,款,川,川,菜,菜,的,的,风,风,味,味,特,特,点,点,：,：,“,“,川,川,菜,菜,也,也,有,有,辣,辣,的,的,有,有,不,不,辣,辣,的,的,，,，,如,如,东,东,坡,坡,肘,肘,子,子,、,、,蒜,蒜,泥,泥,白,白,肉,肉,、,、,开,开,水,水,白,白,菜,菜,等,等,是,是,没,没,什,什,么,么,辣,辣,味,味,的,的,；,；,而,而,夫,夫,妻,妻,肺,肺,片,片,、,、,麻,麻,婆,婆,豆,豆,腐,腐,、,、,水,水,煮,煮,肉,肉,片,片,等,等,是,是,比,比,较,较,辣,辣,的,的,客,客,人,人,点,点,点,点,头,头,，,，,把,把,服,服,务,务,员,员,介,介,绍,绍,“,“,辣,辣,”,”,的,的,菜,菜,都,都,差,差,不,不,多,多,点,点,上,上,了,了,服,服,务,务,员,员,请,请,示,示,客,客,人,人,：,：,“,“,请,请,问,问,先,先,生,生,，,，,您,您,点,点,的,的,麻,麻,辣,辣,川,川,菜,菜,是,是,否,否,需,需,要,要,减,减,麻,麻,辣,辣,呢,呢,？,？,”,”,客,客,人,人,答,答,：,：,“,“,不,不,用,用,了,了,，,，,我,我,们,们,正,正,要,要,尝,尝,尝,尝,正,正,宗,宗,的,的,麻,麻,辣,辣,川,川,菜,菜,。
第,第,一,一,道,道,菜,菜,上,上,的,的,是,是,东,东,坡,坡,肘,肘,子,子,，,，,这,这,道,道,菜,菜,确,确,实,实,是,是,不,不,不,不,怎,怎,么,么,辣,辣,的,的,，,，,客,客,人,人,对,对,服,服,务,务,员,员,说,说,：,：,“,“,味,味,道,道,还,还,可,可,以,以,，,，,就,就,是,是,辣,辣,味,味,不,不,够,够,，,，,劲,劲,头,头,不,不,够,够,服,服,务,务,员,员,小,小,姐,姐,笑,笑,着,着,说,说,：,：,“,“,等,等,会,会,儿,儿,辣,辣,的,的,菜,菜,上,上,来,来,，,，,你,你,们,们,就,就,尝,尝,到,到,正,正,宗,宗,川,川,菜,菜,的,的,麻,麻,辣,辣,劲,劲,了,了,最,最,好,好,是,是,劲,劲,辣,辣,一,一,点,点,”,”,客,客,人,人,也,也,笑,笑,着,着,说,说,麻,麻,婆,婆,豆,豆,腐,腐,上,上,席,席,了,了,，,，,客,客,人,人,吃,吃,了,了,第,第,一,一,口,口,就,就,呛,呛,着,着,了,了,，,，,不,不,断,断,地,地,咳,咳,嗽,嗽,，,，,不,不,敢,敢,再,再,吃,吃,。
并,并,向,向,服,服,务,务,员,员,投,投,诉,诉,：,：,“,“,怎,怎,么,么,搞,搞,的,的,，,，,这,这,菜,菜,这,这,么,么,麻,麻,这,这,么,么,辣,辣,，,，,我,我,的,的,舌,舌,头,头,都,都,麻,麻,了,了,，,，,喉,喉,咙,咙,也,也,痒,痒,疼,疼,，,，,太,太,难,难,受,受,了,了,服,服,务,务,员,员,这,这,就,就,犯,犯,难,难,了,了,，,，,刚,刚,才,才,不,不,是,是,说,说,好,好,要,要,辣,辣,要,要,劲,劲,吗,吗,？,？,现,现,在,在,怎,怎,么,么,又,又,怕,怕,辣,辣,了,了,，,，,还,还,显,显,得,得,这,这,么,么,难,难,受,受,这,这,菜,菜,怎,怎,么,么,能,能,吃,吃,？,？,”,”,你,你,们,们,搞,搞,错,错,了,了,吗,吗,！,！,我,我,在,在,别,别,的,的,川,川,菜,菜,馆,馆,吃,吃,的,的,川,川,菜,菜,不,不,是,是,这,这,样,样,的,！,！,”,”,客,客,人,人,继,继,续,续,投,投,诉,诉,说,说,Touch1:,了,解,解,客,客,人,人,KnowYourCustomer,此,时,时,此,此,刻,刻,，,，,真,真,不,不,是,是,说,说,理,理,的,的,时,时,候,候,。
服,服,务,务,员,员,看,看,着,着,客,客,人,人,辣,辣,得,得,满,满,头,头,是,是,汗,汗,的,的,难,难,受,受,样,样,子,子,，,，,忙,忙,说,说,：,：,“,“,对,对,不,不,起,起,，,，,先,先,生,生,如,如,果,果,是,是,我,我,们,们,错,错,了,了,，,，,下,下,面,面,的,的,麻,麻,辣,辣,川,川,菜,菜,转,转,告,告,师,师,傅,傅,，,，,给,给,您,您,减,减,麻,麻,辣,辣,度,度,，,，,希,希,望,望,您,您,吃,吃,得,得,满,满,意,意,”,”,说,说,完,完,将,将,刚,刚,上,上,的,。