电子邮件（E-mail）电子邮件（E-mail）通常包括三部分：邮件头、正文和签名邮件头：包括发件时间（计算机自动完成）、收件人的电子邮件地址、寄件人的 电子邮件地址（计算机自动完成）、日期（计算机自动完成）和主题行正文：这是电子邮件的内容，它的书写方式和普通的信函一样签名：写在邮件的最后，有时附有发件人的其他信息，如和其他联系方式等 From: 发件人 To: 收件人 Cc: Carbon copy 抄送 Bcc: Blind carbon copy 暗送/密送 Subject: 主题The To: field. This contains the addresses of the primary recipients of an email, from whom you would expect a response, if any. In email, the Cc: command is straightforward enough, as it says ‘send a copy of the message to an address other than the main recipient’ (the address that you place in the To: field). So if you want to send a message to more than one recipient, at least one address will have to go in the To: field. The other addresses can also go in the To: field or they can go in the Cc: field. Everybody gets a copy of the message, and all recipients can see who else the message has been sent to. Blind carbon copies are used to send a copy of an email to a recipient without any of the other recipients being aware that the Bcc’d recipient got a copy of the email. Bcc says ‘send a copy to another address.but in this case, don’t indicate to the recipient that you sent this copy’. Attachment: 附件This is the name given to a file that is sent with an email, an email attachment can be any type of file including images (photos), documents, zipped files/folders, etc. Most email providers have a limit on the size of the attachment that can be sent, also, you can only send up to a certain amount of attachments with each email.Reply: 答复 Reply to All: 全部答复 Forward: 转发High Priority: 高优先级 Normal Priority: 普通优先级 Low Priority: 低优先级From: xxshuo@ Time: 2005/03/09/16:51:15 To: dinglun@ Subject: RE: greetingsDear Xinglun,I received your e-mail yesterday.You told me you were very busy now, getting ready for the exam. Every day your teacher gave you a lot of papers to do. And you worried about your lessons. You were afraid of falling behind others in this exam.My dear, don't be so worried. You are doing your best. I believe you'll get good marks in your exam. Even if you don't do well in the exam, you don't need to be worried, bemuse you have tried, and you have a long way to go.Now I’m getting on well with my study. We are in the same situation. I try to do some sports, even singing, so that I can relax myself. I think it is better.I hope you do so.Attached please find some photos of me taken recently. Give my best wishes to your family.Yours, Li DongSample 1From: sunshine_01@.uk Time: 2005/03/12/16:58:07 To: helen_z@ Subject: Customer ServiceDear Mr. Shang, We greatly appreciate your letter describing the assistance you received in solving your air-conditioning problems.We are now in our fifth year of operation, and we receive many letters like yours indicating a high level of customer service satisfaction regarding our installations.We are pleased that our technical staff assisted you so capably. We would like you to know that if you need to contact us at any time in the future, our engineers will be equally responsive to your request for assistance.Thank you again for your very kind message.Yours sincerely, Grant Benson Chief EngineerSample 2E-mail Writing Tips1. Use specific subject lines Always include a subject line in your message. These allow the reader to prioritize, search, and file the message appropriately. It is also important to make it meaningful. e.g. “Meeting”/ “Important Production Meeting Wed, 4 Jan, 2008”, which one is better?2. Keep messages precise and to the point Email messages should rarely be longer than one page. Put important information in the first paragraph so the reader can immediately determine its urgency and relevance. Format the message into easy-to-read sections using appropriate bullets and paragraph breaks. Keep to one subject.3. Do a spell check This is a must. 4. Do not overuse mail distribution lists Limit the use of distribution lists, as the information in your message may not be useful to everyone on them. Use caution when replying to distribution-list messages, ensuring that you reply only to the sender and not to the entire list, unless a reply to all is appropriate.5. Include your name and telephone number in the message Always include your name and alternative contact information in your message. This allows people to call or fax you information more easily. Try to keep your signature short—maximum seven lines.6. Keep messages in thread format Threads are a series of responses to an original message. Using threads keeps the original message and reply together and makes it easier for the participants to follow the chain of information that has been exchanged. When replying to messages, do a genuine reply, which will re-use the existing subject line. Do not send a new message with a new subject line.Best regards, Mark Scott Business Development Manager ABC Co. Ltd. Sales -)raise one’s eyebrow使眼色 *<|:-)Santa Claus圣诞老人Memorandum (备忘录)Memo, the abbrevia。