接待外贸客人时的实用英语A: Good morning. I have an appointment with Mr. Smith at 9 o'clock. I'm very sorry I'm late. I was caught in traffic. 早上好，我和Smith先生在9点钟有一个约会对不起，我迟到了，我碰到交通堵塞B: That's all right. Would you please go up to his office? It's Room No.8 on the sixth floor. Mr. Smith is expecting you. 没关系，请到他的办公室去，好吗？他的办公室在6楼8号房间Smith先生正在等你A: Room 8, sixth floor？ 是6楼8号房间吗？B: Yes. The elevator is over there. 是的，电梯在那儿接待客人（2）A: Good morning. Is this Mr. Brown's office? 早上好！是Brown先生的办公室吗？B: Yes, that's right. Can I help you? 是的，我能帮你忙吗？A: I have an appointment with Mr. Brown at 10 o'clock. 我和Brown先生在10点钟有一个约会。
B: Your name, please, Sir? 请问先生您的名字？A: Mark Clark. Mark ClarkB: Just a moment. Oh, yes, Mr. Clark from Universal Trade Corporation. Would you please take a seat, Mr. Clark? I'll tell Mr. Brown you are here. 等一下，对了，是环球贸易公司的Clark先生吧先生请坐，我会告诉Brown先生您已经来了A: Thank you. 谢谢！B: (To Mr. Brown on his extension) Hello, Mr. Brown, Mr. Clark is here for your 10 o'clock appointment… OK. (To Mr. Clark) Mr. Brown will come down to see you in a minute, Mr. Clark. （打Brown先生的分机）喂，Brown先生，Clark先生已经来这里了，他跟您10点有约会…好的，（对Clark先生说）Clark先生，Brown先生马上就下来见你。
A: Thank you very much. 非常感谢B: You're welcome. 别客气接待客人（3）A: Good morning, sir. Can I help you? 早上好，先生我能帮您吗？B: Yes, I'd like to see your manager. Here's my card. 我想见经理，这是我的名片A: Thank you. Mr. Martin. Do you have an appointment? 谢谢，Martin先生您有预约吗？B: No, I'm afraid I don't. Is it possible to see him now? 没有，现在可以见他吗？A: I'm afraid my boss is busy at the moment. Would you mind waiting? 恐怕老板现在很忙您介意等一等吗？B: How long, Please? 请问要多长时间？A: About half an hour. 大概半小时B: That's too bad. I can't wait that long. I have another appointment at ten. 太糟榚了，我不能等那么长，我10点钟有另外一个约会。
A: Can the Assistant Manager meet you instead? 可以让经理助理见您吗？B: No, I have discussed the details about sales of our new product with him over the phone yesterday. I don't think anyone else would know about the matter. 不行，昨天我和他在上谈了关于购买我们产品的细节我认为其他人不知道这事A: Do you want to make another appointment? 您想另外预约吗？B: Yes, I suppose that's the best thing I can do now. I'll be here on Thursday morning，10 o'clock. Is that all right? 是的，我想只能这么做了星期四早上我会到这里，10点钟，可以吗？A: Yes, I'll make a note of that and ask my boss to confirm. 好的，我把它记下来，再让我老板确认。
B: Thank you. 谢谢！A: I'm sorry about the confusion, but I'll see you on Thursday. 给你添麻烦了，星期四再见B: See you. 再见接待客人（4）A: Good morning, I'm Mark from ABC Company. I have an appointment with Mr. Smith. 早上好，我是ABC公司的Mark. 我和Smith先生有约会B: Sorry, Mr. Smith is out right now? 对不起，Smith先生现在出去了A: Really? I called him yesterday and confirmed our appointment. 真的？我昨天给他打过，确认了我们的约会B: I'm afraid I don't know anything about it, Mr. Mark. Mr. Smith didn't mention it to me. Mark先生我不太清楚这件事，Smith先生没跟我提起过A: Would you call Mr. Smith to confirm for me? 可以请你给Smith先生打确认一下吗？B: Sure. (Call Mr. Smith) Mr. Smith, Mr. Mark from ABC Company is here to see you. He said he had an appointment with you. Yes, … OK… I'll do it right now. (To Mr. Mark) Mr. Mark, Mr. Smith wants to talk to you. 好的。
打给Smith先生）Smith先生，ABC公司的Mark先生来见您了他说他跟您 约过了，好的，… 行… 我马上办对Mark先生）Mark先生，Smith先生想跟你说话C: Mr. Mark. I'm very sorry. I had some urgent business to deal with and now I'm on my way back to the office. I'll be there in about 20 minutes. Would you mind waiting for me? Mark先生，非常抱歉我有一些急事要处理，现在正在回办公室的路上20分钟后会到 您介意等我一下吗？A: OK, I'll wait until you come. 好的，我等你回来一般的访客都是提前有预约的但也有些没有预约的“不速之客”这个时候前台应该怎样接待这些客人呢？我们看看Rose 是怎么做的吧！The second visitor is Mr Li. He has not an appointment， but he wants to see Mr Shelli.MR LI： Good morning.ROSE： Good morning. Oh， Mr Li. How are you？ ’MR LI： I’m fine， thanks， and youROSE： Oh， busy as usual. Do you want to see Mr ShelliMR LI： Yes， please.ROSE： Have you an appointmentMR LI： Er... No， I haven’t. You see， I only arrived in the country this morning.ROSE： Well， I know he’s busy at the moment but I’ll ask his secretary when he’ll be free. Please sit down.MR LI： Thank you.MARIA： Mr Shelli’s office.ROSE： Oh， hello Maria. It’s reception again. I have Mr Li here. He hasn’t an appointment but he’d like to see Mr Shelli. When will he be freeMARIA： Let me see ... Well， Hmmm， he’ll be free about 12.30. Can Mr Li waitROSE： Mr Shelli will be free about half past twelve. Can you waitMR LI： What’s the time nowROSE： It’s nearly 12： 00.MR LI： Oh that’s fine. I’ll wait.ROSE：Maria， Mr Li will wait.MR LI： Right. I’ll fetch him when Mr Shelli’s free.ROSE： Thanks.She’ll come and fetch you later.MR LI： Thank you.ROSE： Where are you staying， Mr LiMR LI： At the Plaza.ROSE： The PlazaMR LI： Yes， I usually stay there.迎接客人Receiving GuestsI. Typical Sentences （典型例句）1. Good afternoon. May I help you? 下午好。
能帮您什么忙吗？2. I’m sorry to have kept you waiting. Is there anyo。