客房狀況專業術語賴文仁老師編輯 客房房态2008-2-11 13:41:00 文：san1、 VC（Vacant Clean ）空房2、 VD（Vacant Dirty）走客房3、 OD（Occupied Dirty）未做住客4、 OC（occupied clean）已做住客5、 O.O.O (Out Of Order)待修房6、 ECO (Estemated Check Out)预计退房7、 NS（No Smoking）无烟房 8、 S/O (Slept Out)外睡房9、 D/L (Double Lock)双锁房10、 DND (Do Not Disturb)请勿打扰11、 MUR(Make Up Room)请即打扫12、 RS (Refuse Service)拒绝服务13、 N/B (No Baggage)无行李14、 L/B (Light Baggage)少行李15、 VIP（Very Important People）重要客人16、 LSG(Long Staying Guest)长住客17、 C/O (Check Out) 结帐18、 C/I (Check In)入住reservation訂房confirmation確認ARR抵達arrival抵達EA提早抵達early arrival提早抵達DEP離開 (departure)Registration card房客登記卡C/I進房check in進房W/I自行遷入walk in自行遷入PAX人數 (persons)room assignment派（排）房D/I今日預計住房due in今日預計住房Occupancy住房率Day out預定當天退房C/O退房check out退房LC/O延時退房late check-out延時退房closed dates客滿 (全被訂滿) cut out time保留訂房至6:00pmkeep room暫時保留房NS未進房 (no show)relet未清理房間即進房VCR昨天未出租空房，今已check正常OCC續住房 (occupied)Let Room已檢查之乾淨的續住房Let Room, DND打掃過續住房DND無法檢查Let Room, guest back打掃過續住房，檢查時客人回來Let Room, guest in room打掃過續住房，檢查時客人在U/G升等 (upgrade)C/R換房 (change room)on-change房間更換或打掃中OK room完成房(vacant and ready)V空房 (vacancy)OCC續住房 (Occupied)OS維修中的房間(out of service)OOO故障房 (out-of-order)CXL取消訂房 (cancellation)deposit預付訂金GTD保證訂房 (guaranteed booking)N/S已訂房未C/IWalking a guest缺房間，被安排至他飯店之客人PP延期 (postpone)Confirmed booking確認訂房Confirmation slip訂房確認單overbooking超額訂房Tariff房價corporate rate公司團體價BTC公司付帳 (bill to co.)C/C信用卡 (Credit card)T/C旅行支票 (Travelers check)guest ledger房客帳gross price包括佣金的房價charge voucher對帳單L/C延遲帳 (late charge)bad account壞帳Money order匯票folio帳單FDC櫃台出納 (F/D cashier)Foreign exchange外幣兌換posting入帳city ledger外帳 (T/S或簽約公司簽帳)chit傳票 (房客C/O時付款用)IOU簽帳單commission佣金incidental charge團客中私人雜費(ex電話費)Supplementary fees追加費用SO未回來過夜sleep out外宿(未回來過夜)skipper跑帳者W/O跑帳(walk out)COMP招待房 (complimentary)H/U內部使用(house use)LB簡便行李light baggage簡便行李NB未帶行李(no baggage) FOC免費招待hotel coupon旅館住宿券DIT國內散客FIT國外散客國內散客Domestic individual tourist國外散客Foreign individual touristreturn guest(再度光臨的)舊顧客on waiting候補house count本日已出租的房間數Room count本日尚未租出的房間數Room status report房間狀況報告表Room to rent房間可以賣的總數住房率ROP住房率Room occupancy percentagereinstate取消的訂房再恢復souvenir紀念品 總機Operator緊急廣播Emergency pagingRooming list房號分配表Toll free call免費服務電話EXT分機 (extension)extension電話分機外線來話incoming call長途電話long distance callIDD國際長途電話直撥int’l direct dialing國際長途電話直撥person to person call叫人電話station to station call叫號電話M/C晨間喚醒電話晨醒電話morning call叫醒電話wake-up callMessage lamp留言燈MSG留言 (message)Message slip留言單 客房部Room Division 登記Registration接待Reception接待員Receptionist通用鑰匙Master key鑰匙牌key tag鑰匙投遞箱key box drop簽證Visa出納員Cashier房價room rate帳單bill平日房價Weekday rate周末房價Weekend rate貴重物品valuables保險箱safety box夜間稽核Night audit夜間值勤Night duty簡介brochure歡迎函Welcome letterVHR住宿券Voucher住宿券CPN餐券coupon餐券迎賓飲料券Welcome drink coupon付費電視Pay-per-viewR/S客房餐飲服務Room service客房餐飲服務DND請勿打攪 (do not disturb)complaint抱怨NSR客人說不需清理房間No Service request客人說不需清理房間D/L門反鎖double lock門反鎖daily cleaning每日清掃Make up room整理房間Make bed做床Turndown service夜床服務NNS不需夜床服務No night service不需夜床服務SOPStandard operation procedureL&F失物招領 (lost & found)PKG套裝旅遊(package tour)Rental car租車 客房作業專業術語住宿業Lodging industry住宿accommodation溫泉旅館Kurrssal小木屋cabin獨立小屋lodge獨棟房cabana別墅villa民宿 (B&B)Bed & Breakfast飯店大廳lobby櫃台front desk接客廳、休息室lounge電梯elevator中庭courtyard走廊Corridor (Gallery)內向房間inside room外向房間outside room陽台balcony向外凸出的窗門bay window閣樓套房penthouse有屋內庭院的房間Lanai公共區域Public Area溫泉池Spa 連通客房Connecting room轉角套房Corner suite總統套房Presidential suite特級套房Superior suite豪華套房Deluxe suite商務套房Executive suite標準套房Standard suite商務樓層Executive floor非吸煙樓層Non-smoking floor 單人單床房Single bed room大床Queen-size bed雙人單床房Double bed room特大床King-size bed雙人雙床房Twin-bed room三人房Triple room四人房Twin double room和室房Japanese room殘障人士設備Disabled facilities殘障房Handicapped room 單人床Single size bed雙人單床Double size bed加床 (移動床)Extra bed (roll-away bed)併床Due bed沙發床Studio bed (hide-a-bed)嬰兒用床Baby bed (crib, cot)床上墊mattress床下墊spring box床腳bed stand床頭板Headboard布巾linen床裙bed skirt床罩bed cover床單bed sheet被套Sheet cover保潔墊bed pad枕套pillow case 。