Chapter 10 The Project Manager2Learning Objectives• Understand that people are the key to project success • Responsibilities of the project manager • Skills needed to successfully manage projects • Techniques for developing those skills • Approaches to effective delegation • Ways the project manager can manage and control changes3Real World Example• Vignette: Meet the Newest Entrepreneur – The Project Manager• According to William Dauphiman at Price Waterhouse, “Project management is going to be huge in the next decade”• “Everything has become projects, and that is the way we do business” - Fannie Mae’s CIO • “Project management is the wave of the future” - newsletter from General Motors• “Project management Salaries are Hot News” - PMI4Real World Example• Vignette: A Question of Timing• Project managers often need temporal skills that enable them to:– Recapture past information and incorporate it into current problem-solving strategies– Predict the future for scheduling purposes or contingency planning– Create a vision for the future– Cognitively bring the past or future closer to the present• 项目经理的职责是确保全部工作范围在预算之内 按时、优质地完成，使顾客满意5Responsibilities of the Project Manager• Provides leadership in planning, organizing, and controlling the work effort • Coordinates the activities of various team members • Does not try to do it alone • Involves the project team to gain their commitment6Responsibilities of the Project Manager (Cont.)Planning• Clearly defines the project objective and reaches agreement with the customer• Communicates this objective to the project team• 项目经理领导团队成员一起制定计划– 能得到一个更全面的计划– 团队成员为实现计划会做出更大的努力7Responsibilities of the Project Manager (Cont.)Organizing • Secures the appropriate resources • Decides which tasks should be done in-house and which by subcontractors or consultants • Assigns responsibility and delegates authority • Creates an environment in which individuals are highly motivated8Responsibilities of the Project Manager (Cont.)Controlling • Tracks actual progress and compares it with planned progress • Takes immediate action if progress or costs change项目经理的素质• 知识素质 – 专业技术知识 – 综合知识 – 管理知识 • 品格素质 – 性格品质：待人处事的态度、与人沟通的技巧 – 道德品质9Skills of the Project Manager• Strong leadership ability很强的领导能力 • Ability to develop people人员开发能力 • Excellent communication skills良好的沟通技巧 • Good interpersonal skills好的人际交往能力 • Ability to handle stress处理压力的能力 • Problem-solving skills解决问题的能力 • Time management skills时间管理能力The project manager is a key ingredient in the success of a project. 10Leadership Ability• Inspire the people assigned to the project • Create vision of the result and benefits of the project • Participative and consultative leadership style • Establishes the parameters and guidelines for what needs to be done • Does not tell people how to do their jobsLeadership is getting things done through others.领 导就是通过别人来完成工作11Leadership Ability (Cont.)• Involves and empowers the project team • Involves individuals in decisions affecting them • Empowers individuals to make decisions within their assigned areas • Understands what motivates team members and creates a supportive environment • Does not create situations that cause individuals to become discouraged • Fosters motivation through recognition12Leadership Ability (Cont.)• Sets the tone of trust, high expectations, and enjoyment • Has high expectations of themselves and of each person on the project team • Is optimistic and positive • Encourages the same positive attitude • Is highly motivated and sets a positive example • Has self-confidence and inspires confidence • Leads by making things happen13Ability to Develop People• Committed to the training and development of people • Uses the project to add value to each person’s experience base• Believes that all individuals are valuable to the organization • Stresses the value of self-improvement14Ability to Develop People (Cont.)• Provides opportunities for learning and development by encouraging individuals to assume the initiative, take risks, and make decisions • Provides assignments that require individuals to extend their knowledge • Identifies situations in which less experienced people can learn from more experienced people • Has people attend formal training sessions • May provide coaching15Communication SkillsEffective and frequent communication is crucial. • Communicate regularly with the project team, subcontractors, customer, and own upper management • A high level of communication is especially important early in the project • Good oral and written communication skills • Spend more time listening than talking16Communication Skills (Cont.)• Establish ongoing communication with the customer • Communication should be timely, honest, and unambiguous • Effective communication establishes credibility and builds trust • Provide timely feedback to the team and customer • Create an atmosphere that fosters timely and open communication17Interpersonal Sk。
