Chapter 1 At the Travel AgencyUnit 1 Tour ConsultationTask 11. How many days 2. What kind of hotels to stay at;Task 21. sorting 2. accommodations 3. rentals 4. regulations 5. visasTask 31. √ 2, × 3. √ 4. × 5. ×Task 41. sightseeing 2. folders 3. vacancy 4. admission Task 51.Booking a tour for her company. 2. 5-star hotels 3.May 11thTask 61. establishing rapport 2. sales consultants 3. a travel agency 4. presenting products 5. features 6. Benefits More for ExercisesI EFGJH IADCBII BCBBA ACBCAIII. 1. How may I help you?2. What holidays do you have on offer?3. How about a week there?4. What kind of hotel would you be interested in?5. That sounds great.Unit 2 Tour ArrangementTask 11. confirm 2. national guide 3. itinerary 4. reasonable 5. currentTask 21. duration 2. travel expenses 3. location 4. specific information 5. travel agency Task 31.√ 2. × 3. √Task 41. brief 2. copy 3. cruise 4. attractive 5. commercialTask 5:Calvin will visit Xidi and Hongcun instead of climbing Mt. Huangshan because it is going to rain today.Task 61. Day 1 dinner; Day 2 & Day 3: breakfast, lunch and dinner; Day 4: breakfast2. the Great Wall, Tian’anmen Square, Forbidden City, the Summer Palace, the Temple of Heaven, the Sacred Way and the Ming Tomb3. Plane and coach.More for ExercisesI ABACA CBADCII 1. stroll 2. itinerary 3. Have…in mind 4. itches for 5. arranged6. fetch 7. work out 8. alternations 9. attractions 10. excursionsIII. 1. talk about the itinerary for your trip..2. there haven’t been any changes.3. How do you like this itinerary?.4. Do you have any special suggestions?5. If there should be any changes, please let me know in advance.Chapter 2 ArrivalUnit 1 Guests’ ArrivalTask 1Prior to arrival1.confirm 2. coach driver 3. 30 minutes 4.parking lot 5 arrival lobby Upon arrival 6. meet 7. check 8. claimed 9. lead 10. politely greetEnroute to hotel11. local customs 12. hotel Task 21. apologize 2. fulfill 3.fill in 4. write down 5. itinerary 6. contact 7. informTask 31. √ 2, × 3. × 4. × 5. ×Task 41. CO 158 2. tag 3. fill in 4. red 5.teddy bear 6. Italian black 7. 3 monthsTask 51.Yes, he did. 2. Almost 15 hours 3.No, it won’t. It will take 50 minutes.Task 61. take 2.promise 3. enjoy 4. perfect 5. a variety of 6. golf packages 7. information session 8.recommend 9.exchange 10. credit card 11. vacationMore for ExercisesI EDGBH FCIJAII 1.immigration control 2. baggage claim 3. customer service counter 4. missing baggage 5. damaged 6. lost baggage report pensate 8. a copy of your itinerary9. late check-in 10. carry-on bags 11. destination ticket 12. a change of clothes13. Travel insuranceIII. 1. Shall I introduce my colleague and myself?2. I will be your tour guide during your stay in Beijing.3. He comes to welcome you. 4. The coach number is Jing-B-72128.5. Please let us know.6. Please do not hesitate to tell me.7. Which is located in the center of the city8. Our hotel is the first choice for many travelers from all over the world.Unit 2 Money ExchangeTask 11.called 2. the People’s Bank of China 3.unit 4. notes 5. coins 6. paper notes 7.coins Task 21. left over 2.gifts 3.duty- free shop 4.convert 5. airport 6. souvenir Task 31. 1.15 U.S. to the euro 2. 600 3. fiftiesTask 41. credit card 2. US dollars 3.600 Euros 4. 4200 Task 5:1.500 dollars 2. hundreds 3. 5 dollars 4. $100.III. Role playCashier: Hello. How can I help you today?Customer: Hello. I am leaving for Hangzhou next week and I'd like some information on the telephone banking services offered at by your bank.Cashier: Certainly. What would you like to know?Customer: How do I sign up?Cashier: Just let me know, I'll sign you up immediately.Customer: Can you tell me how the telephone banking services work?Cashier: You can do all your day-to-day banking over the telephone, 24 hours a day.Customer: That's great. How do I access my account?Cashier: Just call the bank, key in your PIN number and listen to the menu of options available.Customer: How do I choose which option I want?Cashier: Just press the number for the service stated by the recording.Customer: What kind of things can I do?Cashier: You can check your balance, pay bills, order a statement or even transfer money to another bank.Customer: That's fantastic! Can I exchange money online?Cashier: I'm afraid you have to come to the bank to do that..Customer: What about getting help if I have any problems?Cashier: There's an automated answering machine and staff are available 9 to 5 seven days a week.Customer: It all sounds very good to me. I'd like to sign up.Task 61. available 2. vary 3. make a difference 4。