HOTEL PRODUCT & KNOWLEDGE HOTEL PRODUCT AND KNOWLEDGE HANDBOOK酒店产品知识与公共信息手册RAMADA HANGZHOU·CHINAXXXX华美达酒店Ramada Hotel HangzhouXXXX华美达酒店 1. Hotel General Information酒店基本信息§ Invested by Hang Zhou Yingguan Real Estate Develop Limited Company投资商： XXXX房地产开发有限公司 § Managed by Wyndham Hotel Group加盟集团： 温德姆酒店集团 § Date of soft opening Dec. 12th , 2007试营业日期： 2007年12 月 12 日§ Date of post opening Dec. 12th, 2007正式开业日期： 2007年12 月 28 日 § General Manager Ms. Helen Qiu 总 经 理： 裘帼丽 女士 § Deputy General Manager Mr. Liming Xu副总经理： 许利铭 先生 § Executive Manager Mr. Derek Chen 总经理助理： 陈广胜 先生Wyndham Hotel Group Overview温德姆酒店集团概要q Wyndham worldwide is one of the world’s largest hospitality group温德姆集团是全球最大集团酒店之一q 9 Lodging Brands besides Ramada Worldwide.温德姆集团旗下除了华美达外还有其他9个酒店品牌q 6 400 Properties Worldwide全球有6400家连锁酒店及度假村q 535,000 Rooms共计535,000间客房q 5 Continent Presence集团酒店遍布全球q Ramada is the best and the largest brand hotels of Wyndham Hotel Group 华美达是温德姆旗下档次最高、规模最大的酒店管理集团品牌q 25 Ramada hotels in Asia-Pacific area at present 目前在亚太地区已开业的华美达酒店有25家q 14 franchised Ramada hotels in mainland China, all are four-star or five –start hotels 中国大陆地区有14家加盟华美达酒店，均为4－5星级标准的酒店§Address: No.3399,Jiangnan Avenue, Binjiang District, Hang Zhou地址: XXXXXXXXXXXXXXXXXXXXX § Zip code: 310053邮编: 310053 §Operator: 86-571-87779888总机: 0571 87779888 §Fax No.: 86-571-87778999: 0571 87778999 § Website: www.ramada-网址: http://www.ramada- Hotel’s Location:酒店位置: §Stand on the south of the Jiangnan Avenue of Hang Zhou Binjiang Hi-tech Industry Development Zone 位于XXXX市滨江高新技术开发区江南大道南侧 §Located in the core area of heaven Silicon Valley ,the fastest developed economy district of Hang Zhou位于天堂硅谷核心地段,XXXX经济发展最快速区域之一 §Located in the most advanced area of city infrastructure and ecological environment城市基础设施,生态环境最现代化的城区 §Steps away from the Hangzhou central business district and Westlake scenery. 距XXXX城市商业中心和西湖风景区近在咫尺 DIRECTIONS FORM出行信息表Traveling From Hotel从酒店出发LOCATION地点MILES & DIRECTION (E , W ,N, S,)里程 (英里) & 方向 (东,西,南,北)Hangzhou Xiaoshan International Airport XXXX萧山国际机场25&E25&东The West Lake西湖风景区 20&N20&北Qiantang River钱塘江1&W1&西Industrial park :NOKIA Building, SUMSUNG Building高新工业园: 诺基亚,三星科研大厦0.1&W0.1&西Commercial zone :Wulin Plaza商业中心区: 武林广场25&N25&北Shopping market place:INTIME,Jiebai,Yuanhua and etc.购物中心:银泰百货,解百商厦,元华商厦15&N15&北Lanshan Coffee蓝山咖啡2&W2&西Diou Coffee迪欧咖啡1.5&W1.5&西Shengdi KTV圣迪3&SW3&西南Feima G.M.飞马体育馆1&NW1&西北Hang Zhou Huanglong palaestraXXXX黄龙体育中心10&E10&东Hang Zhou Railway StationXXXX火车站（城站）8&N8&北Hang Zhou East Railway StationXXXX火车东站25&E25&东Hotel service:对客服务项目：§Airport shuttle 机场接送服务 §Foreign currency exchanging for 24 hours24小时外币兑换业务 §Transportation, Luggage deposit and carrying, Car-renting for 24 hours24小时协助运送,寄存行李,用车旅游服务 §EMS, DHL service快速邮件传递服务 §Room service送餐服务 §Weather forecast service 天气预报 §Laundry service洗衣服务 §Typing, Fax, Secretary, DDD,IDD service 商务文字处理,,宽带上网,国内国际直拨 §Air Tickets机票服务Organization Chart酒店组织架构图General Manager Ms. Helen Qiu总经理 裘帼丽 女士 Deputy General Manager Mr. Liming Xu副总经理 许利铭 先生Executive Manager Mr. Derek Chen总经理助理 陈广胜 先生 S&M市场营销部 Sales & MarketingManager/ Ada Cai经理：蔡娅群ADM行政人事部Manager of Administration Dept.Echo Xu经理：徐霞 F O前厅部Front Office Manager Maggie Rao经理：饶秋玮 HSKP管家部Executive HousekeeperChristine Xu经理：徐亚君FIN财务部Finance ControllerXiahong Zhou经理：周霞红ENG工程部Chief Engineer Yu Han经理：韩俞 SECU保安部Chief Security Mark Ma经理：麻光大F & B餐饮部Food & BeverageManager George Yang经理：杨惠铭 2．Front Office前厅篇§Telephone extension of Reception: 8866前台内线: 8866 Telephone extension of Concierge: 8867 礼宾部内线: 8867 Telephone extension of Business Center: 8869商务中心内线:8869 Telephone extension of Gymnasium: 8850 健身中心内线:8850Telephone extension of Executive Lounge: 8878 行政酒廊内线:8878§Front Office Manager: Maggie Rao 前厅部经理：饶秋玮§Front Office GSM: Cecily Yang and Michell。