1)称谓用语Madam太太Gentleman先生1Lady夫人、女士(2) 欢迎语Welcometoourhotel．欢迎您光临我们宾馆Welcometoourrestaurant．欢迎您来这里进餐Ihopeyou'llenjoyyourstayhere.希望您在这里生活愉快3) 问候语Howdoyoudo!您好!Goodmorning．早上好Goodafternoon.下午好Goodevening.晚上好Longtimenosee.Howareyou?多日不见，您好吗?(4) 祝贺语Iwishyouahappyholiday!祝您节日愉快!MerryChristmas!圣诞愉快!HappyNewyear!新年快乐!(5) 告别语Goodbye!再见!Goodnight!晚安!Seeyoutomorrow.明天再见2Pleasantjourney!祝您旅途愉快Haveagoodtrip!一路平安!Hopetoseeyouagain.欢迎您再来！(6)征询语WhatcanIdoforyou?我能为您做些什么吗?IsthereanythingIcandoforyou?需要我帮您做些什么吗?Isthereanythingelse?您还有别的事情吗？Willittroubleyou?这会打扰您吗？Wouldyoulike…？您喜欢…吗？Wouldyouwant…？您需要…吗？Wouldyoumindif…？如果您不介意的话，我可以…吗？Pleasespeakslowly．请您讲慢点。
7)应答语Youarewelcome.不必客气It'smyduty．这是我应该做的Isee．我明白了Thankyouverymuch！非常感谢！Thanksforyourkindness．谢谢您的好意8)道歉语I'mawfullysorry实在对不起Excuseme．请原谅I'msorrytodisturbyou．打扰您了I'msorry，It'sourfault．完全是我们的错，对不起3Thanksforyourreminding感谢您的提醒We'lltakesomemeasuresimmediatelyandtryourbesttosatisfyyou我们立即采措施尽量使您满意Pleaseforgetit．请不要介意9)婉言推托语I'msorryIcan'thelpyou很遗憾，不能帮您的忙It'sverykindofyou，But...承您的好意，但是…I'veneverheardofthat．没有听说常用餐具、用具名称（例）茶具teaset叉子fork咖啡具coffeeset鱼叉fishfork盘子plate，dish点心叉dessertfork汤碗soupbowl汤匙soupspoon餐刀tableknife咖啡勺coffeespoon黄油刀butterknife面包篮breadbasket水果刀fruitknife糖sugar胡椒粉pepper盐nnsalt筷子chopsticks牙签toothpick餐纸paper餐巾napkin桌布tablecloth鸡蛋杯eggcup玻璃杯glass冰桶icepot4。