单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,*,关于考试：,平时成绩（70%）：课堂发言+考勤,卷面成绩（30%）,上课方式：,课本内容,学生自己发言,PART 1,The Front Office,The Managers,Remarks,1.What is the aim of a hotel?,2.Can you say something about the great importance of the front office?,3.Why should the hotel staff have a strong sence of responsibility?,4.How can the hotel achieve greater financial success?,Questions:,UNIT 1,Room,Reservations,1-1 A Long Distance Call Reservations(长途预定),1-2 A Group Reservation(团体预定),1-3 A Face-to-face Reservation(门市预定),equivalent,平行的,arrival,到达的,May 26th,5月26日,credit card,信用卡,take care of,照顾，处理,parking lot,停车场,10%discount,九折,representative,代表,UA,美国联合航空,confirmation,确认,assist,协助；帮助,southward,向南,available,可获得的,referral,参考的,Dialogues:,New Wards:,UNIT 1,Room,Reservations,Exercises 2:,Self-Introduction,Please make a brief self-introduction in 3 minutes at least,you can try it from the aspects below:,name,hometown,interests&hobbies,speciality,character,Exercises 1:,1.我希望我们不久以后会再见面。
2.今天下午三点钟您不要打来，那时我在上课3.明天上午这个时候，我们要在会议室开会4.今晚七点钟你们干什么？,5.他七点钟在大厅等您，行吗？,At the Reception Desk,在接待处,UNIT 2,Page 20,Dialogues:,2-1 Registration,（登记住宿）,2-2 Checking in a group,（团队登记住宿）,2-3 extending the stay,（续住）,H,At the Reception Desk,在接待处,UNIT 2,Page 20,pull up,停车,go forward to,向前走,reserve,预定,just a moment,过一会儿,passport,护照,Would you mind doing,你介意,吗？,In cash,现金,the key to,的钥匙,safe,保险箱,show you up,带你去,Baggage,行李箱,a block of,一层,at once,立刻,standard,标准,arrange,安排,porter,行李员,upstairs,楼上,fully equipped,设备齐全,request,要求,convention,会议,Dont worry.,别担心。
no-show,预定未到的人,all the time,总是,New Words,H,At the Reception Desk,在接待处,UNIT 2,Page 20,Exercises 2:,Exercises 1:,明天上午您打算干什么？,史密斯先生准备用现金，还是用信用卡付款？,我打算只带两件行李去旅行那位过路客人准备在大厅等到六点钟吗？,我不准备再多待下去，天好像要下雪了，是吗？,Introduce your classmate to us.,H,1,UNI,T 3,Concierge(1),礼宾部1,pick-up,捡起；获得；收拾,sign,迹象；符号；手势,bumping,震动,to ones relief,让某人轻松的是,clear up,清晰,piece,块；件；篇,head for,朝.走,trunk,汽车车尾的行李箱,escort,陪同,airy,通风的,salon,沙龙,barber,理发师,souvenir,纪念品,attendant,服务员；侍者,tag,标签,afraid,害怕,inconvenience,不方便,New words,1,UNI,T 3,Concierge(1),礼宾部1,3-1 See-in Service,（接机）,3-2 Introducing Hotel Service,（介绍饭店服务）,3-3 About Slow Delivery of Baggaga,（抱怨行李运送太慢）,Dialogues,1,UNI,T 3,Concierge(1),礼宾部1,Exercise,1.我们宾馆被认为是本市最好的五星级宾馆之一。
2.这些服务员英语讲得多流利啊！,3.服务员会带您去哪儿的室内游泳池4.我保证我们不会再给您添麻烦了5.托运前请把姓名标签系在每件行李上What a nice/bad day it is!,2,1,1,UNI,T,4,Concierge(,2,),New words,historical,历史的,interest,兴趣,cover,覆盖,sound,健全的；合理的；可靠地,reach,到达,trolley,有轨电车,along,沿着,crossing,路口,straight,直线的,square,广场,well-known,有名气的,in advance,提前,busy,忙碌的,soft berth,软卧,receipt,发票,1,UNI,T,4,Concierge(,2,),Dialogues,4-1 Introducing some scenic spots,（介绍景点）,4-2 showing the way,（指路）,4-3 Ticket-booking service,（订票服务）,The Business Center and The General Switchboard,fax,,in all,所有；全部,account,账户,cater to,迎合,slip,协议,confidential,机密的,New Words,商务中心和总机,Dialogues,5-1 Fax Service,（服务）,5-2 Express Mail Service,（特快专递）,5-3 Telephone Service,（服务）,The Business Center and The General Switchboard,商务中心和总机,Exercise 1,您要用什么规格的复印纸？,先生，您的到了，请到商务中心来取。
对不起，我们宾馆对收进的要收费的从这里发往纽约的收费多少？,您可以在我们这里发电子邮件，也可以上国际互联网The Business Center and The General Switchboard,商务中心和总机,Exercise 2,My National Day Holiday,UNIT 6,The Cashier,收银,Passport,护照,Slip,纸片,Note,纸币；记录,Change,零钱,Prepare,准备,Total,共计,Deposit,存款；保证金,New Words,UNIT 6,The Cashier,收银,6-1 Foreign Currency Exchange,兑换外币,6-2 Checking Guests Account,核查客人账目,6-3 Checking Out,结账离店,Dialogues,UNIT 6,The Cashier,收银,1,接待员告诉北罗先生他能到账台兑换外币2,电脑记录有问题吗？,3,夜审发现客人的账单上有错4,经理告诉那位新员工她如何才能处理那位过路客人的要求5,贝罗先生付了,2000,元的账，包括,150,元的费Exercises 1,UNIT 6,The Cashier,收银,He said that he.,He told me that he,间接引语,Exercises 2,Onceuponatimetherewasanislandwhereallthefeelingslived:Happiness,Sadness,，,Knowledge,andalltheothers,includingLove.,Onedayitwas,announced,toallofthefeelingsthattheislandwasgoingto,sink,tothe bottomoftheocean.Soallthefeelingspreparedtheirboatstoleave.,Lovewastheonlyonethatstayed.Shewantedto,preserve,theislandparadiseuntilthelast possiblemoment.,Whentheislandwasalmosttotallyunder,lovedecideditwastimetoleave.,Exercises 3,Shebeganlookingforsomeonetoaskforhelp.JustthenRichnesswaspassingbyinagrand boat.Love asked,“Richness,canIcomewithyouonyourboat?,Richnessanswered,Imsorry,butthereisalotofsilverandgoldonmyboatandtherewould benoroomforyouanywhere.“,ThenLovedecidedtoaskVanityforhelpwhowas,passingbyinabeautiful,vessel,.Lovecried out,Vanity,helpmeplease!Icanthelpyou,Vanitysaid,Youareallwetandwilldamage mybeautifulboat.“,Next,LovesawSadnesspassingby.Lovesaid,Sadness,pleaseletmegowithyou.,Sadnessanswered,Love,Imsorry,but,Ijustneedtobealonenow.,Exercises 3,Then,LovesawHappiness.Lovecriedout,“Happiness,pleasetakemewithyou.,But HappinesswassooverjoyedthathedidnthearLove,callingtohim.,Lovebegantocry.,Then,sheheardavoicesay,“ComeLove,Iwilltakeyou,withme.Itwasan elder.Lovefeltsoblessed andoverjoyed,thatsheforgottoasktheelderhisname.,When theyarrivedonlandtheelderwentonhisway.,Loverealizedhowmuchsheowedtheelder.,LovethenfoundKnowledgeandasked,Whowasitthathelpedme?“Itwa。