Printed Date: 07/21/2018Page 1 of 2SHERATON SHENYANG LIDO HOTEL 沈阳丽都喜来登饭店沈阳丽都喜来登饭店 TRAINING ACTIVITY OUTLINE 培训活动纲要培训活动纲要Task: Brand Identity 任务：任务： 品牌一致品牌一致Code 序号序号: OH-SM-RM-S001Objectives：：At the end of this session, each trainee will be able to ensure the protection and correct use of brand identity by sales associates.目的：目的： 课程结束后，每一个学员将能够确保保护和正确使用品牌Standard：：This policy will maintain the consistency and clarify of the Sheraton brand.It is the responsibility of the Director of Sales & Marketing to guard the correct use of brand identity that is a key component to the continued momentum of the brand’s success.The brand identity graphics standard is to be applied and used to ensure consistent application without compromise. 标准：标准： 这个政策将保持持续及使喜来登品牌更清楚。
正确使用品牌是确保品牌成功的重要元素之一品牌鉴别标准是要保持品牌使用要前后一致 Resources：： Whiteboard, Flip Chart, Sales Kit, Giveaway, SPG or Star Choice Form 培训器材：培训器材： 白板， 翻转展示板，销售资料夹，礼品，SPG 表格 Method 培训方式培训方式Training Steps 培训步骤培训步骤Time 时间时间 Introduction Ice break 介绍 打破僵局Raise interests 提高兴趣Music Loud and the trainer is in uniform of sales manager standing straightly and smile. 大声音乐，训导师着销售经理制服站直，微笑 Self-introduction and give a warm welcome. 自我介绍向学员表示欢迎Question to test the trainee’s level: Does anyone know what kind of brand in Starwood Hotels and Resortse ? 提问学员： 谁知道在仕达屋集团有多少给酒店品牌？ Answer: Sheraton / Westin / The ST.Regis / Four Points / W hotel / Luxury collection Every associate must be know all the brand under Starwood Hotels and Resorts 强调：酒店内任何一名员工都必须知道仕达屋酒店集团的所有强调：酒店内任何一名员工都必须知道仕达屋酒店集团的所有 品牌酒店。
品牌酒店10 minutesLecture F/C And Buzz group 讲解和集体讨论提问Summary 总结W.I.F.M: 我们从中能获得什么？我们从中能获得什么？ We will know all brand under the Starwood Hotels and Resorts and can get more confidence when we do sales calls or interview clients. Because all the brand must be market leader in hotel industry. 我们将了解所有仕达屋旗下的所有品牌，当我们同客户见面时 获得更多的信心，因为每个品牌都是酒店行业的佼佼者Divided trainees into several groups to discuss then critique after discussion. (How can we present our brand in our service?) all examples will show to trainees.( SPG, Giveaway, Star choice sales kits etc.) (F/C 1) 将学员分为几组讨论然后评估 ,展示样品。
(我们如何在服务中向客人展示我们的品牌？)Question: Expect hotel brand identity, what other need we know as a sales person? 除了品牌一致，作为销售人员我们还需要了解什么？ all answers will be prepared before this session, through LCD demonstration . 所有的答案将事先准备好，运用 LCD 展示Review all key points which are listed on flip chart . 回顾翻转展示板上的要点F/C 2 )Remarks: Every associates must be take responsibility to develop our hotel brand in any time. 提示： 每个员工任何时候都将有责任推广酒店品牌10 minutes20 minutes10 minutes10 minutesTotal 60 minutes。