Making a Phone Call Telephones 用语用语l打打 (Make a call)l接接 (Answer the phone)l打错打错 (Dial a wrong number)l挂挂 (Hand up a call) Words and phraseslTelephone [‘telifəun] （打）（打）lHold on [həuld] 等一等等一等lPut through [θru:] 接通接通lCall back 回回lAnswering machine 录音录音lEntertain [entə‘tein] 招待招待 Words and phrasesappointment 约会会晤会会晤 message 口信口信 available 有空有空 reserve\book 预约 cancellation取消取消 confirmation 确确认day off 休假休假 my time 当地当地时间 inquiry 询盘 your time 对方国家方国家时间 convenient 方便的方便的 contact 联络 4 Words and phrasesreconfirm 再确再确认 schedule 时间表表 tight时间紧inconvenient 不方便的不方便的 cancel取消取消 round trip 来回来回旅程旅程departure date出出发日期日期 check out 退房退房 check in 入住入住customs regulation海关条例海关条例 arrival date 到达日期到达日期 a single room 单人房人房a double-bedded room 双人房双人房 l一一:生活应用篇生活应用篇 Useful sentences接通后的问候接通后的问候 Hello 你好，相当于汉语中的你好，相当于汉语中的“喂喂”自我介绍自我介绍 This is lili speaking. 我是李丽我是李丽 This is lili from Great Wall Motor Company 注意：注意：l1.1. "Hello"等于是中文的等于是中文的 ““喂喂””，随时随，随时随地可用。
地可用2.2. 打先行自我介绍是打先行自我介绍是一一种礼貌中最常用中最常用" This is~"的形态而不是的形态而不是 "Here is~"或或"I am~", ,这是打需要注这是打需要注意的3.3. " May I speak to~" 也可以换成是也可以换成是 "Can I speak to~" 请请~ ~听 找人找人 Can I speak to/with lili? 我想找李丽我想找李丽 询问对方询问对方 Who is that speaking? Who is calling? 不在不在 She is not in (out). 她不在她不在 She is on a business trip. 她正在出差她正在出差 Can I take a message? 可以留言吗可以留言吗 稍等稍等 Could you hold on, please? 能稍等一会吗？能稍等一会吗？ Will you hold the line, please? Wait a moment, please. 请稍等请稍等 He is on another line now 他在接另一个他在接另一个让你久等了让你久等了I’m sorry to keep you waiting. 抱歉这么晚打来的说法： 1. I‘m sorry to call you so late. 对不起不起这么晚打么晚打来。
来2. I hope I didn’t catch you at a bad time. 抱歉抱歉这种种时候找你 （含有希望没有打（含有希望没有打扰到你的意思）到你的意思）3. I hope I didn't wake you up so early. 我希望我希望这么早没有吵到你么早没有吵到你4. I'm sorry to call you so early. 对不起不起这么早打么早打来5. I'm sorry to bother you at this hour. 很抱歉在很抱歉在这时打打扰你 急事急事 It's urgent. Could I have her mobilephone number? I‘m sorry to call you so late/early. I need to get in contact with him right now. 听不清听不清/ /懂懂 Could you slow down, please?慢一点慢一点 I beg your pardon?/ Pardon? 再说一遍再说一遍 Would you say that again? I don’t hear you very well. 发生上面的情况，你可以请对方在重复发生上面的情况，你可以请对方在重复一遍，你可以说：一遍，你可以说： 1. Pardon?请再说一遍好吗？请再说一遍好吗？2. Excuse me? 请再说一遍？请再说一遍？上列两句都是对不起之意，但用在会话上，如果上列两句都是对不起之意，但用在会话上，如果后面没有接说明，并且语尾上扬，就是要对方再后面没有接说明，并且语尾上扬，就是要对方再说一次。
听到这句话时就要知道对方要自己再说说一次听到这句话时就要知道对方要自己再说一遍 3. I beg you pardon? 能请你再说一遍吗？能请你再说一遍吗？ （此（此句有请求对方原谅及再说一次的意思）句有请求对方原谅及再说一次的意思）4. Could you repeat that, please? 能请能请你再说一遍吗？你再说一遍吗？5. Would you say that again? 你能再说一遍你能再说一遍 请对方说慢点的说法：请对方说慢点的说法： 1. Would you speak more slowly? 你能再说慢一点你能再说慢一点吗？吗？2. Could you speak up a little? 你能在大声一点吗你能在大声一点吗？？（（speak up 大声说大声说=speak out））3. Would you speak more clearly? 你能再说清楚一你能再说清楚一点吗？点吗？4. Would you explain more for me? 可以为我解释可以为我解释一遍一遍吗？？5. Please speak a little louder. 请讲大声一点。
请讲大声一点6. Would you slow down, please?清说慢一点好清说慢一点好 打错打错 There’s no one named Anna here．． 这儿没有叫安娜的这儿没有叫安娜的 Are you sure you have the right name？？ 你肯定没弄错姓名吗？你肯定没弄错姓名吗？ You must have the wrong number．． 你一定是弄错号码了你一定是弄错号码了 I’m sorry，，there’s nobody by this name．． 对不起，没有这个人对不起，没有这个人 道谢道谢l接受别人的礼物或招待后，打道谢为最起码的礼貌之一接受别人的礼物或招待后，打道谢为最起码的礼貌之一1. Thank you for the present. It's just what I wanted. 谢谢你的礼物，这正是我想要的谢谢你的礼物，这正是我想要的2. I don't know how to thank you for such a beautiful flower. 真不知道要如何谢谢你，这么漂亮的花。
真不知道要如何谢谢你，这么漂亮的花3. I received your gift. Thank you for the lovely bracelet ['breɪslɪt]. 我收到你的礼物了谢谢你可爱的手镯我收到你的礼物了谢谢你可爱的手镯 l当在回答他人的致谢时，可以说下面的句子，都当在回答他人的致谢时，可以说下面的句子，都有有 别客气别客气 的意思：的意思：1. You're welcome.别客气2. Not at all.这没什么这没什么3. It's my pleasure.这是我的荣幸这是我的荣幸4. Don't mention it.别放在心上别放在心上5. That's all right.这没什么这没什么6.No trouble at all.一点也不麻烦一点也不麻烦7.I'm glad you enjoyed it. 真高兴你觉得满意真高兴你觉得满意 Conversation 1l你好，我想找苏珊你好，我想找苏珊l不好意思，她现在不在，可以不好意思，她现在不在，可以留言吗？留言吗？l不用了，我过会再打过来，谢不用了，我过会再打过来，谢谢。
谢l不客气 Conversation 1lHello, I’d like to speak to Susan.lI’m sorry, she’s not in at the moment. Can I take a message?lNo , I’ll call back later. Thank you.lYou’re welcome. Conversation 2l你好，请找李丽?l请问你是哪位?l我是李雷l请稍等l李丽，有你的l好的，谢谢你好，这是李丽 Conversation 2lCan I speak to lili?lWho’s calling, please?lThis is lilei.lHold on a second, please.lLili，you are wanted on the phonelOk, thank you. Hello, lili speaking. Break Off l二二:工作活用篇工作活用篇 帮忙转分机帮忙转分机l1. May I have extension two-one-one?2. Can I have extension two-one-one, please?3. May I speak to david, extension tow-one-one?4. Extension two-one-one, please.5. Please connect me with extension two-one-one.6. Could you put me through to the personnel department, please?通常句子都是越长越礼貌，太简短会让人有鲁莽通常句子都是越长越礼貌，太简短会让人有鲁莽的感觉。
的感觉 要找的人不在要找的人不在 l可以留言吗？可以留言吗？1. May/Can I leave a message?2. Is it possible to leave a message? 请他回电给我请他回电给我l1. Would you please ask him to call me today? 能不能能不能请他今天回他今天回给我？我？2. Could you tell him to call me as soon as possible? 能不能能不能请他尽快回他尽快回给我？我？3. Could you just tell him David called? 能不能告能不能告诉他大他大卫来来过？？4. Could you ask him to call me back? 能不能能不能请他回他回电？？5. Please tell him to call Carol at 2233-4455.请他他拨打打2233-4455给卡洛回卡洛回 请问他何时回来请问他何时回来l1. When will he be back? 他何他何时回来？回来？2. When do you expect him back? 你你觉得他得他何何时会回来？会回来？3. Is he coming back soon? 他会他会马上回来上回来吗？？4. Do you know what time she will be back? 你知道他几点回来？你知道他几点回来？ 我会再来电我会再来电 l1. I'll try again later.我会我会过一会儿再打来。
一会儿再打来2. I'll call again in one hour later.我一个小我一个小时后再打来后再打来3. I'll call back later.我稍候再打我稍候再打过来4. Please tell him I called and I'll call him again tomorrow.请告告诉他我来他我来过，并且，并且我明天会再打我明天会再打给他 要如何联络他要如何联络他l1. How can I get in touch with him? 我怎我怎样才能和他才能和他联系？系？2. Could you tell me where I can reach him? 可以告可以告诉我怎我怎样才能找到他才能找到他吗？？3. What's the easiest way to contact him? 什么方法可以最快找到他？什么方法可以最快找到他？4. Could I call his mobile phone? 我可以打他的我可以打他的吗？？ 请请/email给我给我 l1. Would you please send me the data by e-mail?2. Could you fax the data to my office?3. Would you send the data by fax?4. Could you post the data to me 告知公司名并自我介绍告知公司名并自我介绍 l1. Franklin Company Personnel Department. 富富兰克林公司人事部。
克林公司人事部2. Good morning Franklin Company, may I help you? 早晨好，富早晨好，富兰克林公司我可以克林公司我可以为你服你服务吗？？3. Personnel Department. This is Carol/Carol speaking. 人事部，我是卡洛人事部，我是卡洛 办公室最重要的就是礼貌，所以不论是接办公室最重要的就是礼貌，所以不论是接或打，都应该先报自己及公司的名字或打，都应该先报自己及公司的名字l请问找那位找那位 Who would you like to talk to/speak to? l他在忙他在忙线中中1. Her line is busy at the moment. Can somebody else help you? 她正在通她正在通，，别的人可以帮你的人可以帮你吗？？2. He's on another line right now. 他他现在正在接另在正在接另外一个外一个3. He's talking a long-distance call now, what can I do for you? 他正在接他正在接长途途，有什么我可以帮你，有什么我可以帮你吗？？4. Sorry, his line is busy. 抱歉，他正在打抱歉，他正在打。
请你稍等一下请你稍等一下l1. Could you hold a moment, please? 你能稍等一会儿你能稍等一会儿吗？？2. He'll be with you in a moment. 过一会儿他就会接一会儿他就会接你你了3. Can you hold on, please? 你能稍等一会儿你能稍等一会儿吗？？4. Just a moment. He is on his way now. 请稍待一下稍待一下他他马上来接上来接5. Hang on a second, please. 请稍等6. Could you hold on any longer? 你能再稍待一会儿你能再稍待一会儿吗？？ 让你久等了让你久等了 l1. I'm sorry to keep you waiting. 抱歉抱歉让你等待2. I'm sorry to have kept you waiting. 抱歉抱歉让你久你久等了有有时候真的候真的让人久等人久等时，，说这句句话会会让对方心平方心平气和一些通常都会用完成式气和一些通常都会用完成式"to have kept you~"3. Sorry for the delay. 对不起慢了一点。
不起慢了一点 现在不方便接现在不方便接l1. She has a visitor at the moment. 她她现在有客人在有客人2. He is in a meeting now. 他正在开会他正在开会3. I'm sorry, but he is unable to come to the phone now.很抱歉，他很抱歉，他现在无法接在无法接4. I'm sorry, but I was just on my way out. Can I get back to you later? 很抱歉，我正好要出很抱歉，我正好要出门可不可以稍后再打可以稍后再打给你 这里没有这个人这里没有这个人l1. I'm sorry, but we have no one by that name here. 对不起，不起，这里没有人叫那个名字里没有人叫那个名字2. We don't have any Smith working here. 没有没有史密斯在史密斯在这边工作3. This is not Franklin Company.这里不是富里不是富兰克林公司克林公司 要找的人不在的理由要找的人不在的理由l1. He is not in right now. 他他现在不在。
在不在2. No one answers in Mr. Scott's office. 史考特先生的史考特先生的办公室没人接公室没人接3. He's here but he's not at his desk right now. 他有来上班，不他有来上班，不过现在不在座位上在不在座位上4. He hasn't come to the office yet. 他他还没到没到办公室5. I'm sorry, but he is out right now. 很抱歉，他很抱歉，他刚才外出了才外出了 解析解析l1.表达不在的理由中，表达不在的理由中，"上上厕所所"这句是句是绝对不能不能说的2.表达在或不在表达在或不在时，也可以用比，也可以用比较简单的：的： He's in (out). / He is not in his office. / He's out of office. 休假中休假中 l1. He is off today. 他今天休假他今天休假2. He's on vacation this week. 他本周休假。
他本周休假3. He is on vacation until next Wednesday. 他他休假到下周三休假到下周三 回家了回家了l1. He has gone for the day. 他已他已经回去了2. He's already left for home today. 他已他已经离离开回家了开回家了3. He has gone home. 他回家了他回家了 生病请假生病请假l1. He's absent because he is sick today. 他今天生病所以没来他今天生病所以没来2. He's on sick leave today. 她今天她今天请病假3. She's on maternity leave now. 她在休她在休产假 出差出差l1. He's in New York on business. 他在他在纽约出差2. He left for New York on business until July 22nd. 他到他到纽约出差，要到出差，要到7月月22日才能回来。
日才能回来3. He is on a business trip. 他正在出差他正在出差 我将转达你的留言我将转达你的留言l1. I'll give her your message as soon as possible. 我将尽快地转达您的留言给她我将尽快地转达您的留言给她 要找的人已调职要找的人已调职 l1. I'm sorry. Mr. Scott was transferred to our branch office. 对不起，史考特先生已不起，史考特先生已经转调到分公司到分公司2. Mr.Smith took over his job. I'll connect you. One moment, please. 史密斯先生接替了它的工作稍待一会儿，我帮史密斯先生接替了它的工作稍待一会儿，我帮你你转接 要找的人已离职要找的人已离职l1. He left this company last week. 他上个月离开他上个月离开这家家公司了2. He is no longer at this company. 他已他已经不在本公不在本公司工作了。
司工作了 少页了少页了 l1. Some of the pages of your fax are missing. 你的你的少了几真少了几页2. We didn't receive the third page of your fax. 我没我没有收到你的有收到你的的第三真的第三页3. We didn't receive your fax, would you please send it again? 我我们没有收到你的没有收到你的，能真，能请你再你再传一次一次吗？？4. Your fax isn't readable.看不清楚真看不清楚5. Your fax is hard to read since the letters are too small.你的你的字太小很真字太小很难看清楚 约时间见面约时间见面 l1. Would it be possible to see Mr. Scott sometime this week?请问这星期能否跟史考特先生星期能否跟史考特先生见个面？个面？2. I'd like to meet you the day after tomorrow. 我想我想在后天拜在后天拜访你。
你3. I'd like to talk to you about the new product. 我想我想要和你要和你谈谈新新产品4. I'd like to make an appointment with Mr. Scott. 我我想要跟史考特先生想要跟史考特先生约个个时间见面在外国事事都要先行在外国事事都要先行预约，小到人家家里拜，小到人家家里拜访，大到，大到见公司老板都是要公司老板都是要先先预约的直接或的直接或临时求求见，除非很，除非很紧急，否急，否则是很不礼貌的是很不礼貌的 变更约会日期变更约会日期l1. I'd like to cancel my appointment with Mr. Scott. 我想取消和史考特先生的我想取消和史考特先生的约会2. Something urgent has come up. Could I postpone our appointment.发生了一些急事我生了一些急事我俩的的约会能不会能不能延期？能延期？3. May I ask you to postpone the meeting until the day after tomorrow?可以要求你将会面可以要求你将会面时间延到后延到后天天吗？？ 表达表达谢意或寄托希望（意或寄托希望（to show your gratitude for calling or express your hope and wishes）） Thank you for calling. 谢谢你来你来电。
It was kind of you to call me. 感感谢你打你打给我 Nice talking to you. 很高很高兴跟你跟你谈话 Call me again any time. 请随随时再打再打给我 My best wishes to Jane. 请代我代我问候珍妮 Let’s keep in touch, good-bye. 保持保持联络，再，再见 See you next Tuesday, then. 那么下周二那么下周二见 .51 Making a telephone Conversation李丽给李丽给SmithSmith先生打，先生打，接听者去看他在不在，接听者去看他在不在，过会，过会，SmithSmith来接，来接，李丽问是否把合同发过来，李丽问是否把合同发过来，SmithSmith说已发并打过但没人接听，说已发并打过但没人接听，李丽查邮箱看到邮件李丽查邮箱看到邮件 Making a telephone Conversation Ford: hello!Lili: hello, this is lili from Great Wall Motor Company in China. Can I speak to Mr. Smith?Ford: Just hold, I’ll see if he’s here.Lili: ok.Smith: hello, this is John speaking.Lili: Mr. Smith, this is lili, I wonder whether you have sent us the contract. Making a telephone ConversationSmith: I sent it just now, and I called you an hour ago, but nobody answered. Lili: oh, let me see, I’ve received it, thank you! Smith: You’re welcome.Lili: Nice talking to you, bye.Smith: Bye-bye。
lA: Good afternoon, Sales Department. May I help you? 下午好，下午好，销售部，我能帮你什么忙售部，我能帮你什么忙吗？？ lB: Could I speak to Mr. Bush, please? 可以和可以和Bush先生先生说话吗？？ lA: I’ll see if he is available. Who shall I say is calling, please? 我要看一看他是否在我要看一看他是否在请问我得告我得告诉他他谁打来的？打来的？ lB: John Smith. lA: Hold the line, please. Mr. Bush is in a meeting with the Managing Director at the moment, I’m afraid. Can I help you? 请别挂机，挂机，Bush先生正在和先生正在和总经理开会，我可以帮你忙理开会，我可以帮你忙吗？？ 55 Dialogues lB: Well, I want to discuss with him the new contract we signed last week. 好的，我想跟他好的，我想跟他讨论一下我一下我们上星期上星期签订的合同。
的合同 lA: I don’t think the meeting will go on much longer. Shall I ask him to call you when he is back? 我想会我想会议不会开得太久，我不会开得太久，我让他有空他有空给你打你打，好，好吗？？ lB: Yes, that would be fine. 是的，那是的，那样最好了 lA: Could I have your name again, please? 请再一次告再一次告诉我你的姓名，好我你的姓名，好吗？？ lB: Yes. It’s John Smith. 好的，我叫好的，我叫John Smith 56 Dialogues lA: OK. You’ll be hearing from Mr. Bush later in the morning then, Mr. Smith. 好的，好的，Smith先生，早上晚些先生，早上晚些时候你会收到候你会收到Bush先生的先生的 lB: Thank you for your help. Good-bye. 谢谢你的帮助，再你的帮助，再见。
lA: You are welcome. Good-bye. 别客气，再客气，再见57 Dialogues Words about phonesl市内：local callsl国内长途 inland long-distance callsl国际长途 international callsl：mobile phone, cell phonel坏了 The phone is out of order.l无绳：wireless telephone l分机：extensionl电视 video phonel打不通： cannot get throughl占线：the line is busy.l您所拨打的用户现在正忙，请稍后再拨 The subscriber you dialed is busy now, please dial later.l对不起，您所拨打的用户已关机 Sorry, The subscriber you dialed is power off. 。