精品文档，仅供学习与交流，如有侵权请联系网站删除Western EtiquetteWhat is etiquette? Etiquette codes prescribe and restrict the way in which people interact with each other, based on respect for other people and the accepted customs of the society. Chapter 1 Greeting Etiquette1. Which greeting expressions should you use?HiHelloGood morningGood afternoonGood evening2. When do you greet people? 10 to 5 rule: If you make eye contact with someone who is within 10 feet of you, you must acknowledge the person with a nod or a smile. At five feet you must say something: ‘Hello’, or ‘Good morning.’ 3. How to introduce oneself?ü Keep it short: name, type of workü Tailor it to the event: ü Speak clearly and slowly. ü Prepare your introductionü Shake hand after introducing yourself. 4. Introduce other people: Say the name of the less important person first. It is an honour to know others’ status first. 5. What to say after you are introduced?ü ‘How do you do?’ü ‘Pleased to meet you.’ü ‘Nice meeting you.’6. Handshakes: higher-ranking person should extend his or her hand first. 7. Shaking hands with more peopleü Basic order: from the elder to the younger, from the higher-ranked to lower-ranked, from ladies to gentlemen, from teachers to students...ü As a visitor to somebody’s house: reach out hands first to the host to express thankfulness on the way offü As a host of the house: reach out hands first to the guest to welcome his/her visit. 8. Other body languages while shaking handsü Speak: ‘Glad to see you’, ‘make yourself at home’, ‘Welcome to our party’ü Smile: warmly, seriously (look at people’s eyes)ü Stand up: Even if you can’t, you must show you want to. 9. Some Don’ts in hands-shakingü Don’t shake hands with your gloves on, except ladies with thin dress glovesü Don’t shake hands crossly. 10. Kissing: Waiting to see your friends’ action, but generally touch cheeks and kiss the air. 11. How to prepare for your personal information card?ü Keep them handy.ü Update your information regularlyü Exchange cards with two hands (in most places), but right hand only in the Middle East. ü Accepting other people’s cards with two hands, read it (silently) and acknowledge it. 12. How to accept and acknowledge a card?ü Stand upü Expressing thankfulness (‘thank you’, ‘nice to see you’…)ü Read the card (try to remember the person’s name, title, job)ü Put it away (into your cardbox, wallet or purse)13. How to require a card?Principle: the lower-ranked give their cards to the higher-rankedMethods: exchange with one’s own card require straightly requesting further contacts14. Order of giving cardsü From the higher-ranked to the lower-rankedü From near to farü Clockwise15. Making small talk:16. Conversations around the world. ü Speak slower, not louder. ü Avoid idioms, jargon and buzzwords.ü Avoid too many jokes or humor. ü Learn a few words in other languages. ü Use last names with titles. 17. Cultural differencesEye contact. Space. Gestures.【精品文档】第 页Chapter Two Professional Appearance and Dress Code1. Hierarchy of clothing -- ‘Dress for success’ is not just a slogan Professional appearance Social appearance: trendy, unique, characteristic casual appearance: natural and easy2. (professional appearance)Most professional look — a business suit for men; a skirt suit for women Fairly professional — sport jacket and trousers for men; pantsuits for women; a dress with a jacket, mix-and-match slacks, skirts, blouses and jackets, and dresses without jackets3. (Business Casual)Tailored jackets (men and women)Tailored, well-fitting slacksSilk, cotton, or microfiber T-shirts or blousesBasic colors, solids, stripes, checksGolf shirtsKhakis (trousers or skirts)Closed-toe shoes4. Business Casual isn’t See-through clothingStrappy sandals, particularly with high heelsShorts or cut-off jeans or jeans with holesThigh-high boots with mini skirtsHalter or tank tops SweatsT-shirts with offensive statementsScrunchies or banana clips for hair5. FACS methodA. Fit – Do your clothes fit properly? If it is too tight or too big, it isn’t going to look good. Professional attire should not be too colorful, or floral, or bright, or small, or transparent, or tight.B. Accessories– Are your accessories too big, too bold, or too bright. Accessories should be good-quality items that add to your outfit without overpowering it. If you wear too many or if they are too strong, people may pay more attention to them than to you. C. Color – Dark, brown, dark grey… Darker colors usually convey more authority than lighter ones. Bright colors may ‘shout’.D. Style – Trendy clothes could take attention away from you. ‘Your clothes speak so loudly, I can’t hear you.’ Classic, conservative clothing wears better, lasts longer, and doe。