银行基本业务英语口语日常接待常用词汇与短语大堂经理Unit1DailyreceptionUsefulWordsandPhrasesheadoffice总行branch分行sub-branch支行savingsoffice储蓄所bankingservicemanagerPracticalSentencesandPatterns实用句型Hello.您好Goodmorning.WhatcanIdoforyou?早上好，我可以为您做些什么吗?Pardon?能再说一遍吗？Wouldyoumindrepeatingyourquestion,please?请重复一遍您的问题好吗？Noproblem.I’lldoitforyourightaway.没问题，我马上为您办理Pleasegotocounter.It’soverthere.请到一号柜台办理，在那边Pleasewaitaminute.请稍等Wouldyoumindshowingmeyourpassport?请把您的护照给我Couldyoupleasefillinthisformandsignyournamehere?请填写这份表格并签上您的名字。
PleaseuseArabicnumbers.请用阿拉伯数字填写Pleasefillinyouraddressandphonenumberhere.请您在此处填写地址和号码Pleaseenteryourcodenumber.请输入您的密码Weareopenforbusinessfrom8:30.to4:30.withnobreakatnoon.我们的营业时间是上午8点半至下午4点半，中午不休息WeareopenforbusinessallweekincludingSaturdayandSunday.我门星期六、星期日照常营业Thankyousomuch.谢谢Withpleasure.不客气Hopetoseeyouagain.欢迎您再次光临Dialogue对话OneClerk:Goodmorning,madam.Customer:Goodmorning.Clerk:MayIhelpyou?Customer:Yes,Iwanttochangesomemoney.Clerk:Thisway,please.Customer:Thankyou.Clerk:You'rewelcome.TwoClerk:Goodafternoon,Mr.Anderson.Customer:Goodafternoon,MissLi.Clerk:Hownicetoseeyouagain!Customer:Nicetoseeyou,too.Clerk:It'sbeenalongtime,hasn'tit?Howareyou?Customer:Fine,thankyou.Andyou?Clerk:Verywelltoo,isthereanythingIcandoforyou?Customer:Yes.CouldyouguidemetowhereIcanchangemoney?Clerk:Sure,Mr.Anderson,pleasecomealongwithme.Customer:Thankyou.Clerk:Mypleasure.Unit2Openinganaccount开立账户UsefulWordsandPhrases常用词汇与短语currentdeposit,currentaccount活期存款fixeddeposit,fixedaccount定期存款fixeddepositbyinstallments零存整取PracticalSentencesandPatterns实用句型Whatkindofaccountdidyouhaveinyourmind?你想开哪种帐户?Doyouliketoopenacurrentaccount?你想开一个活期存款帐户吗?Adepositorcurrentaccount?定期还是活期?Pleasetellmehowyouwouldliketodeposityourmoney.请告诉我你想存何种户头?Ourminimumdepositforacurrentaccountis1yuan.withdrawmoneyanytimeyou我们活期存款的最低存款额是人民币1元。
Hereisyourpassbook.Pleasebringitbackwhenyoudepositorlike.Keepitwellandinformuswheneveryouloseit.这是你的存折，存取款时请带来保管好存折，遗失请告诉我们CanIopenacurrentaccounthere?我能否在这儿开个活期存款帐户？Ishouldliketoopenacurrentaccount.我想开一个活期存款帐户IthinkI'dlikeadepositaccount.我想要开个定期存款帐户Isthereanyminimumforthefirstdeposit?第一次储蓄有最低限额吗？Pleasetellmetheprocedureforopeningasavingsaccount.请告诉我开个储蓄帐户需要什么手续Dialogues对话OneClerk:MayIhelpyou,sir?Customer:Yes,please.I'dliketoopenabankaccountwithyou.Canyougivemesomeinformation?Clerk:Yes,I'dbeveryhappytohelpyou.Usuallyweoffercurrentaccountsandfixedaccountsforindividuals.Customer:Oh,it'salmostthesameinAmerica.Clerk:WhatkindofaccountdidyouhaveinmindCustomer:Well,I'dprefertoopenacurrentaccount.TwoCustomer:Couldyoutellmesomethingaboutcurrentaccounts?Clerk:I'dloveto.Youmayopenanaccountinyourname.Thenyoucanmakedepositsorwithdrawalsatanytimewithpresentingyourpassbook.Customer:Isthereanyminimumbalance?Clerk:Yes,oneyuanistheminimumbalance.Customer:Isee.ThereisonemorethingI'dliketoknow,thatis,doIearninterestontheaccount?Clerk:Yes,ofcourse,wepaytheinterestratepermittedforbanks.Everyquarterwecredittheearnedinterestintoyouraccountautomatically.Customer:Isee.Thankyou.Bytheway,whendoesthebankclose?Clerk:Itclosesat4:30.Customer:Thankyouverymuchfortheinformation.Clerk:Youarewelcome.Unit3Handlingdepositsandwithdrawals办理存取款UsefulWordsandPhrases常用词汇与短语certificateofdeposit存单depositbook,passbook存折accountnumber账号slip存取款凭条todeposit存款depositreceipt存款收据todrawmoney取款drawing-outslip取款单tocloseanaccount,toclearanaccount结清teller,cashier出纳员interestrate利率simpleinterest单利compoundinterest复利legalinterest法定利息PracticalSentencesandPatterns实用句型Howmuchdoyouwanttodepositwithus?你想在我们这存多少？Howmuchmoneydoyouplantokeepinyouraccountonaregularbasis?你计划在你的账户上定期存放多少钱？Ithinkyoumaydeposityourmoneywiththebank,orleaveitherefortemporarysafe-keeping.我认为你可把钱存入银行，或留在银行暂保管起来。
Iwanttodeposit300yuaninmyaccount.我想在我的户头上存300元I'dliketopay200yuanintomydepositaccount.我想在在我的定期存款账户上存200元Interestispaidattherateof%perannumatpresent.目前年利率是%Itvariesfromtimetotime.（利率）每个时期都不同Itallowsyoutoearnalittleinterestonyourmoney.这可使你从存款中获得一点利息Theinterestisaddedtoyouraccounteveryyear.每年的利息都加到你的存款中What'stheinterestrateforthecurrentaccount?活期存款的利率是多少？Doyoupayinterestonthisaccount?这种存款付给利息吗？Pleasetellmewhattheannualinterestrateis.请告诉我年利率是多少Pleasetellmehowyouwishtodrawyourmoney.请告诉我你希望怎样支款Yourbalanceatthebankis300yuan.你在本行的结余是300元。
Yourdepositisexhausted.你的存款支净了Iwanttowithdraw200yuanfrommycurrentaccount.我要从我的活期存款中支取200元Couldyoutellmemybalance?能否把存款结余金额告诉我？Iwanttoclosemyaccountwithyou.我想结束在你们这儿的帐户Dialogue对话OneCustomer:Hello!I’dliketodepositsomeforeigncurrency.Clerk:whichcurrencydoyouhave?Customer:USdollars.?Clerk:Howmuchdoyouwanttodeposit?Customer:1000USdollars.Clerk:Timedepositordemanddeposit?Customer:Timeone.Clerk:Howlongareyougoingtodeposityourmoney?。