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1、饭店旅游专业英语教学模块序号项目内容学时数1Reservation 22Reception23Answer the calls24Check-in and check-out45Housekeeping26Room service27At the airport28City sighting seeing4合计20Unit 11 Reservation客房基本种类单人间 single room大床间 double room双人间 twin room三人间 triple room普通套间 junior room商务套间 business room复式套间 duplex room连接套间 conn
2、ecting room豪华套间 deluxe suite总统套间 presidential suite 句型精选1. reservations. Can i help you? 客房预订部，可以为您效劳吗？2. Id like to reserve a room.我想订个房间。3. How much is the room？房租是多少钱？4. For which day? 您想订在哪一天？5. Which kind of room would you prefer?您喜欢哪一种房间呢？6. How many nights,please?请问您希望住几晚？7. How many guests,p
3、lease?请问有多少人？8. May i know your name?可以告诉我您的姓名吗？9. How do you spell that?请问怎么拼写？10. May i have your phone number?可以告诉我您的电话号码吗？Reserving a room by phoneFront Desk: Royal Hotel, can I help you? Tom: Yes. I urgently need a room for tomorrow night, and do you have any vacancies? Front Desk: Yes, we have
4、. What kind of room would you like? Tom: Id like a suite with an ocean view, please. Front Desk: No problem, sir. Tom: What is the price of the suite? Front Desk: It is US$ 280 per night. Tom: It is a little high. Im told that your hotel is offering discount now. Front Desk: Yes, but the offer ended
5、 yesterday. Im sorry. Tom: Oh, I see. Then do you have anything less expensive?Front Desk: No, sir. So far it is the least expensive suite for tomorrow night. Tom: OK, I will take it. By the way, does the price include breakfast? Front Desk: Yes, it does. Now could I have your name, please? Tom: My
6、name is Tom Zhang. Front Desk: Would you kindly spell it for me? Tom: That is T-O-M, Z-H-A-N-G. Front Desk: Thank you, I got it. And how long do you expect to stay? Tom: About three days. Front Desk: OK. Our check-in time is after 1:00pm. And see you tomorrow. Front Desk: Thank you. See you. 前台：皇家酒店
7、，我能为您服务吗？ 汤姆：我急需一个房间要明晚住，请问你们还有空房吗？ 前台：还有空房。您需要什么样的房间？ 汤姆：我想要一个可以看到海景的套房。 前台：没问题，先生。 汤姆：价格如何？ 前台：每晚280美元。 汤姆：价格有点高。我听说你们酒店正在打折。 前台：是的，但打折期昨天就结束了。很抱歉。 汤姆：我明白了。那么你们是否还有其他便宜一点的套房？ 前台：没有了，先生。到目前为止，这是能为明晚提供的最便宜的套房。 汤姆：那好吧，我就预定它了。顺便问一下，房价是否包括早餐？ 前台：是的，包括早餐。现在我能请问您的尊姓大名了吗？ 汤姆：我叫汤姆，张。 前台：您能拼读一下吗？ 汤姆：T-O-M，Z
8、-H-A-N-G。 前台：谢谢，我记下了。另外您预计在此停留多久？汤姆：大约三天。 前台：好的。我们的登记时间是在下午一点钟之后。明天见。 汤姆：谢谢。明天见。Unit 2 Reception住宿表格常见内容姓名 name in full姓 surname名 first name性别 sex出生日期 D. O. B.国籍 nationality职业 occupation护照号码 passport No.签证号码 visa No.永久地址 permanent address接待单位 received by抵店日期 arrival date离店日期 departure date房号 room No
9、.房租 rate付款方式 payment住客签名 guest signature1. please sign here.请在这里签名。2. Were expecting you.我们正期待您的光临。3. May i see any identifications?我能看看您的身份证件吗？4. How would you like to settle you bill? 您打算如何付款呢？5. Please enjoy your stay here.祝您住得愉快。6. Your room is not ready yet.您要的房间没准备好。7. Would you mind waiting,p
10、lease?您介意等一会吗？8I want a double How long do you intend to stay in this hotel？您准备住Dialogue A ：welcome to china hotel.may i help you?B: Id like to check in,please.A: May i have your name,please.B: Im john black.A: Were expecting you,Mr. Black.you reserved a twin from today to tomorrow for two night.is
11、that right?B: Exactly.A: Could you fill out the registration form,please?B: Fine.A :May i take a print of the card,please?B: Sure,here you are.A: Thank you Mr. Black.your room is 2809 on the 8th floor.a bellman will B: show you to the room.please enjoy your stay.-Words and Expressionsnationality n国籍
12、forward v发送，寄发for warding address 转投地址passport n护照place of issue 发照地点signature n签名departure n离开regulation n规章，规定，条例negotiation n谈判；磋商extension n延长日期Unit 3 Answer the callsUnit 4 Check-in and check-out1.reservation 预约，预订；保留 2.check in 报到，记录；到达并登记 check out 检验；结账离开；通过考核；盖章3.paying adj. 支付的；赢利的；合算的n. 支
13、付；填缝；放送绳链v. 支付；报答（pay的ing形式）4.balcony 阳台；包厢；戏院楼厅I want to cancel my reservation. 我要取消我的预订。 What time would you like to check in?您什么时候要来办理住宿登记？You can check out at any time before 12 noon.您可以在中午12点以前退房。Are you paying in cash or by cheque? 你用现款还是用支票支付?I hope the view from the balcony is good.我希望阳台的视线也
14、不错。We hope we can make the payment in RMB.我方希望能用人民币来支付。Here is the hotel service information booklet. 这是我们宾馆的服务信息册。基本词汇：number号码reservation number 预订的房间号credit card 信用卡 连读时失去爆破check支票v. 检查 travelers check 旅行支票room 房间Third序数词 the third 第三 floor 楼层 third floor 三楼balcony 阳台 lovely room 漂亮的房间view 风景 with a viewkey 钥匙对话一：A：Good evening, miss! What can I do for you? B：I want to check in. My reservation number is 180. A：Are you Ms. Nancy Wang? B：Yes.A：晚上好，小姐。有什么需要我效劳的吗？B：我要入住，我的预定号码是180.A：您是王南希女士吗？B：是的。对话二：
